Service Ambassador Manager

(Customer Service Manager )

KBZ Bank

ကမာရွတ် | ရန်ကုန်တိုင်း

1 ဦး

ရန်ကုန်တိုင်း

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ကုမ္ပဏီ အချက်အလက်များ ဤကုမ္ပဏီမှအလုပ်များ 144

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Service Ambassador Manager

KBZ Bank, ကမာရွတ် | ရန်ကုန်တိုင်း

ဒီနေရာမှာ လျှောက်ပါ

Service Ambassador Manager

KBZ Bank

ရန်ကုန်တိုင်း

ဒီနေရာမှာ လျှောက်ပါ

Service Ambassador Manager

(Customer Service Manager )

KBZ Bank

Myanmar - ရန်ကုန်တိုင်း

ကမာရွတ် | ရန်ကုန်တိုင်း

1 ဦး

ဒီနေ့

ဒီနေရာမှာ လျှောက်ပါ

လုပ်သက်အဆင့်

Manager

အလုပ်အမျိုးအစား

Customer Service, Support

အလုပ်၏လုပ်ငန်းအမျိုးအစား

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့်ဆုံး ပညာအရည်အချင်း

Bachelor Degree

အလုပ်ချိန်အမျိုးအစား

Full Time

လုပ်ဆောင်ရမည့်တာဝန်များ

A Big Opportunity for ...

Work closely with SAM in all Service Ambassador -related projects that require support.
Monitor quality of customer services and customer satisfactions levels by conducting SA’s Daily and weekly report, and survey to ensure achievement of service quality targets.

Assist in new service roll outs to ensure associate and client readiness
Conduct Service Ambassador’s training and coaching routines to ensure SA have skills necessary to deliver a superior customer experience.
Drive customer retention, reduce churn, and increase customer satisfaction.
Monitor and evaluate SA’s performance progress, identify needs for skills development.
Responsible to develop high performing Service Ambassadors and to improve the overall customer service quality at the branches.
Work closely with VRA team to identity the area of improvement in Branch customer service and NPS and VOC management.
Prepare Analytical report base on NPS, CSAT and suggestion box to highlight the issues regards with quality of customer service
Work closely with other stakeholders’ departments to be in line with customer service initiatives and service improvement.
To become a bridge between the departments and branches in order to minimize the communication gap and work flow improvement and service readiness.
Provide periodic reports.
Other duties as assigned.

ဘယ်သူ့အတွက်လဲ

Male/Female

လိုအပ်သောအရည်အချင်း

Prefer Graduate from Institute of Economics
Minimum 5 years experience in banking or financial industry, 10 years of which with focus in Customer Experience, or Service Quality
Strong communication and presentation skills with good command of English in both written and spoken
Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
Customer-centric and innovative;
Proficiency in PC applications in MS Office
Training and Coaching Skills to enhance the customer service skills at the branches.

ကျွန်တော့်တို့ ဘာတွေကမ်းလှမ်းနိုင်သလဲ

အက်ိဳးအျမတ္

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

ထူးခြားချက်များ

International Standard
Leading Bank in Myanmar

အခွင့်အလမ်းများ

Possibility for job training
Learn new skills and techniques

ဒီအလုပ်ရှင်ထံမှနောက်ထပ်အလုပ်များ

ဒီနေရာမှာ လျှောက်ပါ

အလုပ် လျှောက်မည်