1. School Operations Management 

• Establish and monitor the onboarding procedures of new students and class opening
• in order to ensure compliance at the school level. 
• Manage and oversee the scheduling of school Kids&Us classes and activities following
• the budget and target.
• Manage and control the inventory of the schools' didactic materials and stationaries.
• Ensure all schools are always clean and tidy.

2. Academic success management

• Forecast and recruit service team members in alignment with the Headcount Plan
• Manage and ensure the academic procedures and deliveries at all schools in full

• compliance.
• Manage the implementation of all corrective measures requested from Academic
• Management in compliance to Kids&Us standards.
• Make requests for teachers’ reinforcement trainings to the Academic Management.

3. Customer experiences management and commercial support

• Oversee the compliance of the parentteacher communication protocol at the school

• level to develop close relationship and high level of trust with the families. 
• Manage and ensure the high level of satisfaction for both parents and students across
• the schools by providing guidance to School Academic Manager of complex cases,
• protocol and guideline for standardization and uniformity.
• Ensure the collaboration and full support from the service team to the commercial
• function to drive customer retention and student referrals. 
• Lead and develop CX initiatives of the organization.

4. People engagement and development

• Manage and evaluate the performance of the services team in line with the organization’s HR policies and procedures. Ensure compliance to the organization’s training programs and policies.

• Drive the engagement level of the staff and stimulate high morale across the schools. 

• Strong customer experience mindset 
• Very resultoriented 
• Effective communication and ability to influence stakeholders. 
• Good organization skills 
• Solution driven mindset and ability to effectively mitigate issues smoothly 
• Leadership and people development skills 
• Professional appearance  
• Able to work under pressure and flexible working hours, including evenings and
• weekends. 
• Computer literacy 

Qualification and Experience Required:

• Education: Bachelor's degree. Technical Education background is preferred.
• Languages: Vietnamese and Proficiency level of English comparable to WSE Level 13.
• Previous Experience:  

• Minimum 5 years' experience in education industry. Experience in Coding school is a plus.

• Minimum 2 year in management role