Student Progress Management Ensure that personal study plans are prepared according to students’ individual needs Monitor coach performance with respect to their student progress Support coaches for the management of off-track students Engage with students to foster a sense of community and trust Class Booking Management Coordinate with Head of Teaching to ensure that the students have classes relevant to their needs available Maximize class utilization Drive class attendance and coach proactivity with regard to students’ engagement Student Service Receive complaints and resolve problems from students while studying with WSE Maintain a fully functional, comfortable and supportive classroom environment Ensure that coaches update their student progress in the dashboard and Brain system Enforce high customer service standards from the coach team Ensure that senior coaches modify and create student contracts as needed Events and Internal Revenue Plan Centre level events with Head of Teaching and Event Coordinator Drive interest and promote attendance at the events Drive coach performance with respect internal revenue Team Management Set team goals to align with the needs of the students and school targets Attain team objectives by coaching, counseling, disciplining, planning and appraising the coaching team Manage coaches’ schedules, punctuality, attendance and overall performance Implement and ensure compliance to standard operation procedures Support the process of hiring and training new coaches as needed
Key Responsibilities Lead and manage the sales team to achieve monthly sales targets and conversion goals. Set individual sales objectives, monitor performance, and implement improvement plans. Analyze sales data, conversion rates, and team effectiveness, providing regular reports to management. Ensure accurate and timely updates of customer and sales information in the system. Conduct sales presentations and support enrollment activities to drive business growth. Coach, train, and develop sales team members through regular feedback and performance reviews. Manage team schedules and oversee completion of required sales training programs. Collaborate with Service, Marketing, Activation, and Operations teams to improve lead generation and conversion. Share customer feedback and market insights to support business and marketing strategies. Support recruitment and development of a high-performing sales team.
Employee progress and, class booking and reporting Prepare a study plan for employees Monitor assigned employees’ progress proactively and ensure the employees have the classes booked for them to reach their learning goals Follow the school guidelines with respect to booking best practices and coordinate with the CHoC to request class booking needs Follow-up and ensure that the employees attend the classes they have booked Drive employee progress by providing on going and consistent support, advice, coaching and feedback Meet with employees at pre-defined touchpoints according to the CFP Understand each individual learner’s psychology and tailor your coaching skills accordingly to provide guidance to students that is personalized to their needs Keep track of employee’s progress and report to Human Resource management regularly Social classes and event conceptualization and delivery Plan and teach social classes In person/online classes to drive employee engagement Inform and invite employees about upcoming events that are relevant to the employee interest Employee experience Always behave in a professional manner with the employee community Capture employees concerns or feedback when raised, escalate to Human Resource management when necessary and follow-up on resolution to improve the service quality Ensure that end of course appointments are rigorously conducted with employees ending their contracts in line with the procedures in place
Recruitment Channel Development Support multiple recruitment channels (traditional & digital) Help to lead in acquisition cost and return on investment (ROI) reporting Support a complementary set of acquisition channels Post vacancies internally and externally to the relevant channels, ensuring position advertisement reaches target audience and ROI is realized from selected channel(s) Candidate Selection Work with hiring managers and talent acquisition lead in updating job descriptions for new hiring Short listed of suitable candidates according to the job description, company culture, and salary guidelines Initiative contacts to preliminary interviews and screening Prepare short list of recommended candidates to line manager/s Proactively manage interview scheduling with hiring managers Participate in interviews with the hiring manager, ensuring interview standards are followed Collect feedback from hiring manager Provide constructive feedback to the candidate Negotiation and closing of offers directly with candidates, presenting a total value proposition, highlighting remuneration, benefits, future career opportunities Support onboarding, internal announcements, and induction programs Ensure smooth new hire setup, including documentation and required resources
Student progress and, class booking and reporting Prepare a study plan for students Monitor assigned students’ progress proactively and ensure the students have the classes booked for them to reach their learning goals Follow the school guidelines with respect to booking best practices and coordinate with the CHoC to request class booking needs Follow-up and ensure that the students attend the classes they have booked Drive student progress by providing on going and consistent support, advice, coaching and feedback Meet with students at pre-defined touchpoints according to the CFP Understand each individual learner’s psychology and tailor your coaching skills accordingly to provide guidance to students that is personalized to their needs Keep track of student’s progress and report to Human Resource management regularly Social classes and event conceptualization and delivery Plan and teach social classes In person/online classes to drive student engagement Inform and invite students about upcoming events that are relevant to the student interest Student experience Always behave in a professional manner with the student community Capture students concerns or feedback when raised, escalate to Human Resource management when necessary and follow-up on resolution to improve the service quality Ensure that end of course appointments are rigorously conducted with students ending their contracts in line with the procedures in place The above statements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.
This Opening Position is for Logiscool Myanmar which is one of the Wall Street English's other Business Unit. Key Areas of Responsibility for ICT trainer Academic management Do the online Logiscool training and attend any extra training required by the Academic Manager (AM). Prepare and plan the annual calendar, including classes, teachers, extra activities, terms, exams periods, and reports periods. Ensure the method is applied by conducting Internal and scheduling external audits. Schedule and carry out the annual parentteacher meetings or any other meetings required by the families or the School Manager (SM). Review, correct the term reports following the Logiscool standards and ensure they are sent to the families. Carry out and supervise the students’ exams at the end of stories. Prepare and carry out other Logiscool services (FW, S&F, etc.) Monthly contact each parent to update them about their kid’s learning, motivation, and behavior progress. Manage the monthly extra activity budget, and supervise purchasing of these materials following the procedures required by finance. Inform the AM about the purchasing of Logiscool core materials if needed. Regularly check and maintain the core Logiscool materials and the teachers’ tools. Give the students’ materials to the corresponding teacher when the delivery is needed. Complete the enrollment process by sending the credentials of the apps and the material email. Inform the SM and the AM about any situation requiring managerial attention or potentially impacting the customers’ experience of the students or the parents. Teacher management Master the Logiscool Method to assist and support your teachers in teaching to ensure teachers follow the Logiscool Method and standards. Ensure the teachers are well trained with the method by giving them the Followup of the Logiscool online training and any extra training if necessary Review and check the followups written by your teachers in My Classroom to regularly identify problems regarding Audio tracks, attendance, and oral tests. Prepare and coordinate with the School Manager for the Monthly and Quarterly teacher meetings. Ensure that Teachers know their students well, maintain a close relationship, guide them on good study habits, and keep them highly engaged so all students achieve their goals. Collaborate with Teachers to follow up on students’ class feedback and ensure that students’ weaknesses are being improved on Assess the students’ progress and report to the SM and the AM. Support monitoring the teachers’ performance and compliance with the organization’s performance management policies. Teaching Teach classes according to the Logiscool Method to keep connected with the method and the kids. Be responsible for the learning success of your cohort of students, and ensure they reach their language learning goals by following the Logiscool Method Do the demos and substitutions as required. Students and parents' engagement Practice communication skills with the families by doing role plays with the AM and SM Develop and maintain a close relationship and high level of trust with your students and parents by communicating and interacting actively with them to record feedback or problems related to their kids in the CRM system, taking care of the kids during a consultation if available, and assisting with the management of the student pickups and drop-offs. Ensure your students are happy with their classes and learning environment, and ensure parents are satisfied with their kids’ learning progress by soliciting and acting on feedback. Escalate any issue with parents or students to the SM as required to have the problem treated, and the parents/students’ concern mitigated. Collaboration in the school Ensure good collaboration between Academics and Sales by supporting each other and attending all meetings as required. Support the school decorations in some seasonal events. Welcome prospects to the school when the Sales Team is busy or absent. Hiring Yangon Campus Locations : Yankin Township
About Kids&Us International Kids&Us was founded in Manresa, Barcelona, in 2003. The success of the method and the business model brought a rapid expansion, both in Spain and internationally, which has led to the company opening schools on four continents and being able to maintain exponential growth over the last few years. Kids&Us is a successful business model, with a proven track record that goes back to 2003 and which, at the time of writing, has approximately 200,000+ students in 600+ schools throughout 10 countries. Kids&Us aims to set a benchmark and be the world's leading brand in English learning for children from the age of 1 year old in accompany with its exclusive teaching methodology providing exciting education journeys which follows a logical, natural, and spontaneous order. Key Areas of Responsibility: 1. School Operations Management Establish and monitor the onboarding procedures of new students and class opening in order to ensure compliance at the school level. Manage and oversee the scheduling of school Kids&Us classes and activities following the budget and target. Manage and control the inventory of the schools' didactic materials and stationaries. Ensure all schools are always clean and tidy. 2. Academic success management Forecast and recruit service team members in alignment with the Headcount Plan Manage and ensure the academic procedures and deliveries at all schools in full compliance. Manage the implementation of all corrective measures requested from Academic Management in compliance to Kids&Us standards. Make requests for teachers’ reinforcement trainings to the Academic Management. 3. Customer experiences management and commercial support Oversee the compliance of the parentteacher communication protocol at the school level to develop close relationship and high level of trust with the families. Manage and ensure the high level of satisfaction for both parents and students across the schools by providing guidance to School Academic Manager of complex cases, protocol and guideline for standardization and uniformity. Ensure the collaboration and full support from the service team to the commercial function to drive customer retention and student referrals. Lead and develop CX initiatives of the organization. 4. People engagement and development Manage and evaluate the performance of the services team in line with the organization’s HR policies and procedures. Ensure compliance to the organization’s training programs and policies. Drive the engagement level of the staff and stimulate high morale across the schools. While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management.
About Logiscool Logiscool teaches children coding and digital literacy in fun-based after-school centers. Founded in Budapest, Hungary, in 2014, Logiscool has taught over 185,000 students across ca. 170 locations in 35 countries. Logiscool’s unique educational platform is developed for an easy transition from visual coding to text-based programming languages: · Blox coding: children start coding education with “building blocks.” This unique visual coding method is best adjusted to all ages and knowledge levels. · Mix coding: as a second step, students start writing codes in MIX mode, where they can see both the building block and the text-based languages in parallel. · Text coding: once students feel confident to leave the visual blocks behind, they move to text based programming languages, like Python, Unity, Godot or C#. With a presence across 35 countries and an award-winning proprietary methodology, Logiscool has emerged as a clear leader with an excellent offline and online product. Logiscool’s operations were launched in Myanmar in 2023. Key Areas of Responsibility Sales effectiveness (New and renewed): Demonstrate a high degree of understanding of Logiscool products and methods. Master presentation skills in compliance with Logiscool training provided Develop strong closing skills to help the team meet the school sales milestones and targets. Thrive to achieve the highest level of performance individually consistently and for the school. Prepare a personal sales plan, objectives, and customer acquisition action in detail at the beginning of each month to obtain the greatest possible effect. Deliver programs/course consultations and coordinate the placement test execution with the SAC Participate in the process of students' drop-off and pick-up at the school to increase the loyalty and trust of the parents. Consistently follow up with prospects and make subsequent appointments as required. Rigorously update accurate prospect and student information in the school information systems during and after each interaction. Show and guide the new students about utilizing the school applications. Establish a strong daily work routine to maximize sales activities across all channels. 2. Customer service: Develop and maintain relationships and a high level of trust with your students and their parents from the beginning of their contract until their graduation. Ensure your students and their parents are satisfied with their classes, learning progress, and the environment by actively soliciting and acting on feedback. Report any important information to the SM frequently regarding: Feedback, complaints, prospects… Communicate with the parents at each touch point. Solve parents’ and students’ issues and address their concerns proactively. Prepare books, backpacks, and labels for the first day or the beginning of each story and give them to the SAC. Support the school with unexpected issues when the class/activities are ongoing. If available, take care of the children during consultations with parents by other sales team members. 3. Event Coordination Prepare the material and facilities needed for the consultation at the events as assigned by the School Manager Assist and support External events (partnership, promoter), consult the families if required. If available, support the Academic team with the weekly extra activities. 4. General Admin: Manage general assets and materials at the school such as the school equipment, printer, projector, gifts, books, stock, health boထ Order, receive, and support the management of general purchases for the school such as refreshments, stationery, drinking water, and utilities Ensure the school environment is tidy, hygienic, and safe for the students. Take the daily cash collection to the Bank, following the school procedures, being accountable for the amount. . Collaboration in the school Ensure good collaboration between Academics and Sales by supporting each other and attending all meetings as required.
This position is opened for Kids & Us Business Unit from Yangon and Mandalay Campus. 1. Teaching Do the online Kids&Us training within the provided deadlines and attend any extra online and practical training required by the School Academic Coordinator (SAC). Teach classes and demos according to the Kids&Us Method, as defined in the teaching guides. Be responsible for the learning success of your cohort of students, and ensure they reach their language learning goals by following the Kids&Us Method. Carry out daily monitoring of your students by tracking the frequency of the audio, attendance, reports, progress tests, detecting incidents or problems with the students, etc. Inform the school’s Management and/or School Academic Coordinator about any situation requiring managerial attention or potentially impacting the customers’ experience of the students or the parents. Provide regular follow-up to your students and parents on My Classroom tool by writing progress reports, low performance at the end of each term or any other files required by the SAC or the Academic Manager (AM). Prepare and attend individual parent-teacher meetings with the coordination of SAC or AM. Attend the Monthly and Quarterly Internal meetings with the SAC and Management. Do the oral tests to students, do the placement tests to prospects and so the substitution as required. Deliver the students’ materials following the SAC’s instructions. 2. Events organization participation Participate in the organization of Open Day, Babies & Kids Experience, Storytimes, Kids Weeks and other school activities, together with the Academic Coordinator, Academic Manager as required. Deliver, prepare or assist with the preparation of extra activities as required by the SAC or SM. 3. Students and Parents Engagement Establish a good relationship with parents and students and increase loyalty from the parents by actively participating when the kids are entering and leaving the classrooms. Ensure your students are happy with their classes and learning environment, and ensure parents are satisfied with their kids’ learning progress by soliciting and acting on feedback. Create a fun, total English learning environment. 4. Customer Service Support Welcome prospects in the school when the Sales Team is busy or absent.