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ပို့မည်   မလုပ်တော့ပါ

Service Quality Development Officer

KBZ Bank
ကမာရွတ် | ရန်ကုန်တိုင်း
  1 ဦး
Verified This Job has been Verified as
Real by the Company. This Job has been Verified as
Real by the Company. ဒီနေ့
လွန်ခဲ့သော23 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
ရန်ကုန်တိုင်း
Verified
လွန်ခဲ့သော23 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
ဒီနေရာမှာ လျှောက်ပါ
ကုမ္ပဏီ အချက်အလက်များ ဤကုမ္ပဏီမှအလုပ်များ 130
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Service Quality Development Officer

KBZ Bank
ရန်ကုန်တိုင်း
ဒီနေရာမှာ လျှောက်ပါ

Service Quality Development Officer

KBZ Bank
လွန်ခဲ့သော23 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Myanmar - ရန်ကုန်တိုင်း
Verified This Job has been Verified as
Real by the Company.
ကမာရွတ် | ရန်ကုန်တိုင်း
  1 ဦး
ဒီနေ့
Verified This Job has been Verified as
Real by the Company.
လွန်ခဲ့သော23 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
ဒီနေရာမှာ လျှောက်ပါ

လုပ်သက်အဆင့်

Entry Level

အလုပ်အမျိုးအစား

Customer Service, Support

အလုပ်၏လုပ်ငန်းအမျိုးအစား

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့်ဆုံး ပညာအရည်အချင်း

Bachelor Degree

အလုပ်ချိန်အမျိုးအစား

Full Time

လုပ်ဆောင်ရမည့်တာဝန်များ

A Big Opportunity for ...

  • Monitor the Customer feedback report, and survey to ensure the achievement of service quality targets.
  • Ensure evaluation of the service and implementation of learning to enhance service quality of the branches
  • Prepare an Analytical report based on NPS, CSAT and suggestion box to highlight the service development area and minimize the gap  to enhance the quality of customer service
  • To work closely with L&D departments and other stakeholders to implement training strategic ideas and service improvement campaigns within the branches 
  • Arrange training delivery and execute training activities
  • Monitor and evaluate the impact of each course on branch staff performance and satisfaction
  • Maintain records of service training and development activities, attendance, results of tests and assessment
  • Monitoring and reviewing the progress of trainees through post-training surveys
  • Identify opportunities to enhance customer service processes, products, or policies through data analysis.
  • Provide periodic reports.
  • Other duties as assigned.

ဘယ်သူ့အတွက်လဲ

Male/Female

လိုအပ်သောအရည်အချင်း

  • Bachelor's degree in a quantitative field such as Mathematics, Statistics, Economics, or Computer Science.
  • 5+ years banking experience
  • Proven experience in data analysis, with strong knowledge of statistical concepts and methodologies.
  • Familiarity with data visualization tools such as Tableau, Power BI, or Excel.
  • Strong communication and presentation skills with good command of English in both written and spoken
  • Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
  • Ability to translate complex data sets into clear and concise findings, with strong attention to detail
  • Proficiency in PC applications in MS Office

ကျွန်တော့်တို့ ဘာတွေကမ်းလှမ်းနိုင်သလဲ

အက်ိဳးအျမတ္

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

ထူးခြားချက်များ

International Standard
Leading Bank in Myanmar

အခွင့်အလမ်းများ

Possibility for job training
Learn new skills and techniques
ဒီနေရာမှာ လျှောက်ပါ

အလုပ် လျှောက်မည်

OR
ဒီအလုပ်ရှင်ထံမှနောက်ထပ်အလုပ်များ
ဤကြော်ငြာကို တိုင်ကြားရန်

လုပ်သက်အဆင့်

Entry Level

အလုပ်အမျိုးအစား

Customer Service, Support

အလုပ်၏လုပ်ငန်းအမျိုးအစား

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့်ဆုံး ပညာအရည်အချင်း

Bachelor Degree

အလုပ်ချိန်အမျိုးအစား

Full Time

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