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Service Quality Performance And Data Analysis

(Customer Relation Officer)

KBZ Bank
ကမာရွတ် | ရန်ကုန်တိုင်း
  1 ဦး
Verified This job has been verified by the company as a real job vacancy. ဒီနေ့
လွန်ခဲ့သော18 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
လွန်ခဲ့သော18 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.
ဒီနေရာမှာ လျှောက်ပါ
ကုမ္ပဏီ အချက်အလက်များ ဤကုမ္ပဏီမှအလုပ်များ 89
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Service Quality Performance And Data Analysis

KBZ Bank
ရန်ကုန်တိုင်း
ဒီနေရာမှာ လျှောက်ပါ

Service Quality Performance And Data Analysis

(Customer Relation Officer)

KBZ Bank
လွန်ခဲ့သော18 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
ကမာရွတ် | ရန်ကုန်တိုင်း
  1 ဦး
ဒီနေ့
Verified This job has been verified by the company as a real job vacancy.
လွန်ခဲ့သော18 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.
ဒီနေရာမှာ လျှောက်ပါ

လုပ်သက်အဆင့်

Experienced Non-Manager

အလုပ်အမျိုးအစား

Customer Service, Support

အလုပ်၏လုပ်ငန်းအမျိုးအစား

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့်ဆုံး ပညာအရည်အချင်း

Bachelor Degree

အလုပ်ချိန်အမျိုးအစား

Full Time

လုပ်ဆောင်ရမည့်တာဝန်များ

A Good Opportunity for ..

  • Responsible for monitoring and improving the quality of service, and; translating customer experience management strategy into an effective program or process enhancement to improve customer experience and service quality;
  • To work closely with other departments to implement strategic ideas and service improvement campaigns within the branches 
  • Collect and organize large sets of data from various sources, ensuring accuracy and completeness.
  • Cleanse, transform, and validate data to prepare it for analysis.
  • Perform quantitative and qualitative analysis to identify trends, patterns, and correlations.
  • Collaborate with cross-functional teams to define data requirements and deliver actionable insights.
  • Identify opportunities to enhance customer service processes, products, or policies through data analysis.
  • Monitor and track customer service metrics, such as response time, resolution rate, and customer satisfaction scores.
  • Provide recommendations for operational improvements and efficiency based on data-driven insights.
  • Create detailed reports, visualizations, and presentations to effectively communicate findings to stakeholders.
  • Prepare the comparison reports every quarter to monitor the service improvement
  • Provide periodic reports.
  • Other duties as assigned.

ဘယ်သူ့အတွက်လဲ

Male/Female

လိုအပ်သောအရည်အချင်း

  • Bachelor's degree in a quantitative field such as Mathematics, Statistics, Economics, or Computer Science.
  • 5+ years banking experience
  • Familiarity with data visualization tools such as Tableau, Power BI, or Excel
  • Strong communication and presentation skills with good command of English in both written and spoken
  • Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
  • Ability to translate complex data sets into clear and concise findings, with strong attention to detail
  • Proficiency in PC applications in MS Office
  • Proven experience in data analysis, with strong knowledge of statistical concepts and methodologies

ကျွန်တော့်တို့ ဘာတွေကမ်းလှမ်းနိုင်သလဲ

အက်ိဳးအျမတ္

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

ထူးခြားချက်များ

International Standard
Leading Bank in Myanmar

အခွင့်အလမ်းများ

Possibility for job training
Learn new skills and techniques
ဒီနေရာမှာ လျှောက်ပါ

အလုပ် လျှောက်မည်

OR
ဒီအလုပ်ရှင်ထံမှနောက်ထပ်အလုပ်များ

လုပ်သက်အဆင့်

Experienced Non-Manager

အလုပ်အမျိုးအစား

Customer Service, Support

အလုပ်၏လုပ်ငန်းအမျိုးအစား

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့်ဆုံး ပညာအရည်အချင်း

Bachelor Degree

အလုပ်ချိန်အမျိုးအစား

Full Time

နောက်ထပ်အလားတူအလုပ်များ

အလုပ်များကြည့်မည်

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