Job Purpose

To perform activities in managing end-to-end organization’s own store/shop operations. In order to support the achievement of sales and service targets as well as to deliver consistent target customer experience and brand image.

Key Responsibilities

• Performance customer vs user intervention in the ground in order to aware of products and services.
• Practice all market activities of product advertising, merchandising, to expand market awareness.
• Arrange and implement sales promotion (Gross Add) which comprise a range of techniques is used to feature value added offers of a product targets and consumers achieve specific sales and marketing objectives runs within a specific time period.
• Handle all promotional activities to build the brand’s long-term customer relationship.
• Develop monthly store Target plan and implement to drive the team to meet monthly KPI Target.
• Managing and motivating a team to increase sales and ensure efficiency.
• Managing stock levels and making key decisions about stock control.
• Analyzing sales figures and interpreting trends to facilitate planning.
• Dealing with staffing issues such as attendance and etc.
• Ensuring standards for quality and customer service.
• Resolving health and safety, legal and security issues.
• Responding to customer complaints and queries.
• Preparing daily sales and inventory and monthly reports.
• Ensuring the alignment of sales and service targets with overall achievement of customer experience.
• Collect feedbacks and perform analysis to ensure business and other requirements are met.
• Contribute, in order to support senior members in the documentation or reporting.

Education

• Must be graduate (preferably business related degree).

Experience

• Experience in retail sales / customer service related areas is preferable.

Key Skillsets (3 - 5 skillsets)

1. Strong analytics skills and communication skill is a must.
2. Proficiency in Word, Excel and PowerPoint is a must.
3. Must have ambition and attitude for continuous growth and development.
4. Communication Skills with proficiency in English language