A Big Opportunity for ...
Overview:
The role of Student Service Officer (B2C) at Edulink English Language Centre involves providing exceptional support to students, managing administrative tasks, and ensuring smooth daily operations.
Key Responsibilities:
● Student Support: Welcome visitors and address inquiries from students and parents.
● Administrative Duties: Manage student enrollment, maintain accurate records, and coordinate textbook logistics.
● Communication: Facilitate meetings between clients and education consultants, and send marketing communications. ● Event Coordination: Assist in organizing ceremonies and events.
● Operational Management: Ensure timely opening and closing of the center including switching on/off signage and devices on the classroom and library areas, reserve rooms, and manage office supplies.
● Attendance Monitoring: Track student attendance and follow up on absentees and reschedule missed tests.
● Viber Group Management: Create and manage Viber groups for assigned classes and share necessary class details , reply student’s inquiries daily ● Textbook Management: Maintain and customize textbook inventory according to the syllabus, coordinate orders, deliveries and returns and ensure adherence to Edulink Standards.
● Orientation Sessions: Prepare and send orientation information to new students.
● Certificate Issuance: Verify and issue certificates to students.
● Student Engagement: Announce and encourage participation in engagement events.
● B2B Administrative Support : provide client support, organizing placement tests and events, and handling administrative and customer service tasks.