VOC Monitoring And Evaluation Officer

(Customer Relation Officer)

KBZ Bank

ကမာရွတ် | ရန်ကုန်တိုင်း

1 ဦး

ရန်ကုန်တိုင်း

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VOC Monitoring And Evaluation Officer

VOC Monitoring And Evaluation Officer

KBZ Bank

ရန်ကုန်တိုင်း

ဒီနေရာမှာ လျှောက်ပါ

VOC Monitoring And Evaluation Officer

(Customer Relation Officer)

KBZ Bank

Myanmar - ရန်ကုန်တိုင်း

ကမာရွတ် | ရန်ကုန်တိုင်း

1 ဦး

29 Oct 2025

ဒီနေရာမှာ လျှောက်ပါ

လုပ်သက်အဆင့်

Experienced Non-Manager

အလုပ်အမျိုးအစား

Customer Service, Support

အလုပ်၏လုပ်ငန်းအမျိုးအစား

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့်ဆုံး ပညာအရည်အချင်း

Bachelor Degree

အလုပ်ချိန်အမျိုးအစား

Full Time

လုပ်ဆောင်ရမည့်တာဝန်များ

A Great Opportunity for ...

The VoC Officer is responsible for facilitating the 'closed-loop' process by working with internal stakeholders to action customer feedback.
Monitor and track customer service metrics, such as response time, resolution rate, and customer satisfaction scores.
Monitor Daily ticket flow
Monitor the assigned VOC outlets dashboards (Suggestion Box, Blu J)
Create detailed reports, visualizations, and presentations to effectively communicate findings to stakeholders
Collect and organize large sets of data from various sources, ensuring accuracy and completeness.
Cleanse, transform, and validate data to prepare it for analysis.
Perform quantitative and qualitative analysis to identify trends, patterns, and correlations.
Collaborate with cross-functional teams to define data requirements and deliver actionable insights.
Identify opportunities to enhance customer service processes, products, or policies through data analysis.
Prepare and provide periodic reports (daily/monthly)
Other duties as assigned.

ဘယ်သူ့အတွက်လဲ

Male/Female

လိုအပ်သောအရည်အချင်း

Bachelor's degree in a quantitative field such as Mathematics, Statistics, Economics, or Computer Science.
Proven experience in data analysis, with strong knowledge of statistical concepts and methodologies.
3-5+ years banking experience
Familiarity with data visualization tools such as Tableau, Power BI, or Excel.
Prefer call center experience
Strong communication and presentation skills with good command of English in both written and spoken
Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
Ability to translate complex data sets into clear and concise findings, with strong attention to detail
Proficiency in PC applications in MS Office