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VOC Monitoring And Evaluation Officer

(Customer Relation Officer)

KBZ Bank
ကမာရွတ် | ရန်ကုန်တိုင်း
  1 ဦး
Verified This job has been verified by the company as a real job vacancy. 19 Jan 2026
လွန်ခဲ့သော15 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
လွန်ခဲ့သော15 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.
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VOC Monitoring And Evaluation Officer

KBZ Bank
ရန်ကုန်တိုင်း
ဒီနေရာမှာ လျှောက်ပါ

VOC Monitoring And Evaluation Officer

(Customer Relation Officer)

KBZ Bank
လွန်ခဲ့သော15 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
ကမာရွတ် | ရန်ကုန်တိုင်း
  1 ဦး
19 Jan 2026
Verified This job has been verified by the company as a real job vacancy.
လွန်ခဲ့သော15 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.
ဒီနေရာမှာ လျှောက်ပါ

လုပ်သက်အဆင့်

Experienced Non-Manager

အလုပ်အမျိုးအစား

Customer Service, Support

အလုပ်၏လုပ်ငန်းအမျိုးအစား

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့်ဆုံး ပညာအရည်အချင်း

Bachelor Degree

အလုပ်ချိန်အမျိုးအစား

Full Time

လုပ်ဆောင်ရမည့်တာဝန်များ

An Exciting Opportunity for ...

  • The VoC Officer is responsible for facilitating the 'closed-loop' process by working with internal stakeholders to action customer feedback.
  • Monitor and track customer service metrics, such as response time, resolution rate, and customer satisfaction scores.
  • Monitor Daily ticket flow
  • Monitor the assigned VOC outlets dashboards (Suggestion Box, Blu J)
  • Create detailed reports, visualizations, and presentations to effectively communicate findings to stakeholders
  • Collect and organize large sets of data from various sources, ensuring accuracy and completeness.
  • Cleanse, transform, and validate data to prepare it for analysis.
  • Perform quantitative and qualitative analysis to identify trends, patterns, and correlations.
  • Collaborate with cross-functional teams to define data requirements and deliver actionable insights.
  • Identify opportunities to enhance customer service processes, products, or policies through data analysis.
  • Prepare and provide periodic reports (daily/monthly)
  • Other duties as assigned.

ဘယ်သူ့အတွက်လဲ

Male/Female

လိုအပ်သောအရည်အချင်း

  • Bachelor's degree in a quantitative field such as Mathematics, Statistics, Economics, or Computer Science.
  • Proven experience in data analysis, with strong knowledge of statistical concepts and methodologies.
  • 3-5+ years banking experience
  • Familiarity with data visualization tools such as Tableau, Power BI, or Excel.
  • Prefer call center experience
  • Strong communication and presentation skills with good command of English in both written and spoken
  • Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
  • Ability to translate complex data sets into clear and concise findings, with strong attention to detail
  • Proficiency in PC applications in MS Office

ကျွန်တော့်တို့ ဘာတွေကမ်းလှမ်းနိုင်သလဲ

အက်ိဳးအျမတ္

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

ထူးခြားချက်များ

International Standard
Leading Bank in Myanmar

အခွင့်အလမ်းများ

Possibility for job training
Learn new skills and techniques
ဒီနေရာမှာ လျှောက်ပါ

အလုပ် လျှောက်မည်

OR
ဒီအလုပ်ရှင်ထံမှနောက်ထပ်အလုပ်များ

လုပ်သက်အဆင့်

Experienced Non-Manager

အလုပ်အမျိုးအစား

Customer Service, Support

အလုပ်၏လုပ်ငန်းအမျိုးအစား

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့်ဆုံး ပညာအရည်အချင်း

Bachelor Degree

အလုပ်ချိန်အမျိုးအစား

Full Time

နောက်ထပ်အလားတူအလုပ်များ

အလုပ်များကြည့်မည်

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