Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints. Administration & Human Resources Management Ensure smooth running of all administrative functions in the country office. Supervise all travel and hotel arrangements for staff and visitors, including visas and work permits as applicable. Training, Development and Performance Maintenance Undertake employee training and development and make recommendations. Oversee the coordination and implementation of annual performance reviews. Employee Relations Coach, counsel, and discipline employees. Work with senior management to resolve employee relations issues pragmatically. Investigate employee relations issues and work to ensure human resources-related decisions are consistent and fair. Initiate, coordinate, and enforce systems, policies, and procedures.
Insurance Underwriting Check, keep track and manage financial budgets and spending. Monitor and introduce improvements to the work process. Supervise and lead the policy processing team. Take part in organisation-wide projects. Ensuring that all teams under the unit function smoothly and staff are assigned and managed effectively and efficiently in line with the company’s policies. Details understanding of every operational process. Check and verify premium, commission and policy. Coordinate and cooperate with other units and departments to ensure smooth operation of the company. Ensure that all teams; underwriting, admin, HR comply with company’s risk management policies. Perform any other duties and responsibilities assigned and directed by direct superior. Other Responsibilities To check daily case income, register and prepare monthly income report and regulatory reports. Monitor track and report performance of the regional operarion team and report to Respective Head of Deaprtment at Head office. Develop regional sales plans and targets in alignment with the organization objectives. Lead the sales teams in various locations by managing daily sales operations in order to meet sales targets.
Responsible for accurate month end closing procedures with supporting schedules. Prepare all general ledgers, cash book, accounting journal entry. Review Data entry from account payable & receivable team and posted Intercompany Balance receivable/payment reconciliation. Perform other duties as assigned by Cheif Accountant.
Provides a motivational learning environment and experience to agents in both face to face and field learning situations. Implement Farmers Agency Training curriculum to develop new and existing agents. Establishes continuous improvement systems that allow knowledge transfer and behavioral development to flourish and respond to a changing marketplace. Measures agent performance against standards to ensure program effectiveness. Provides regular feedback to business units about existing programs and development of new programs. Performs administrative and other miscellaneous office duties as assigned. Provide feedback on training materials for improvement. Maintain a database of all training materials. Conduct training through physical classes, virtual trainings, audio recording and E-learning. Coordinate and monitor enrollment, schedules and required support. Generate daily, weekly, monthly report to Principal as request.
Conduct in-depth research on industry-related topics in order to develop the content. Develop content writing and copywriting work. (Website, Facebook, Instagram, LinkedIn, Telegram, Viber, YouTube, Messaging platforms etc.) Develop the scripts for all kinds of marketing campaigns and marketing collaterals (campaign-related script, testimonial script, interview script, corporate profile, products’ pamphlets, brochures, sales sheets, etc) Execute writing clear and attractive copy and visual wordings with appropriate tone of voice, format and style for each purpose and must deliver value-added contents (In MM & ENG) Understand different target audiences to adjust different tone of voices Translate and transcribe from ENG to MM, MM to ENG for all the contents and scripts created. Proofread for accuracy and quality contents across all channels. Content brief to design team and work closely with related departments
Plans and executes synchronized marketing campaigns and activities across different channels Closely collaborate within Marketing and other departments to implement the communication, promotional and/or consumer engagement activities Work closely and assist the Marketing Manager in the formulation and implementation of the marketing activities and campaigns Effectively project manage marketing campaigns with brand consistency- from planning through to tracking and reporting on return on investment Develop brand book and manage access to brand contents as well as marketing assets Manage the production of marketing communications and promotional materials in line with brand guidelines including writing, editing and proofreading copy, briefing and directing designers, copywriters and printers Liaise and build relationships with internal and external stakeholders, e.g. unit managers, colleagues, customers and partners; ensuring ongoing and continuous communication Understand consumer insights and the defined consumer experience strategy to conceptualize, plan and drive multichannel marketing strategy with cross-functional teams
Responsible for finding potential customers to achieve sales target. Negotiating contracts and packages and maintaining good relationship with existing customers. Introduce company services to new prospects/clients through networking, calls, referrals, presentations sales campaigns. Resolves customer complaints by investigating problems and follow up customer issues. Perform needs sales analysis to assess client needs. Schedules appointments and meeting with clients. Setting sales goals and developing sales strategies. Handling customer questions, inquiries, and complaints. Monitor sales progress to achieve sales targets.
Designing and implementing effective marketing strategies to sell new insurance contracts or adjust existing ones Contacting potential clients and creating rapport by networking, cold calling, using referrals etc Appraising the wishes and demands of business or individual customers and selling the suitable protection plans Establish sales goals, create programs and manage sales operations in assigned territory to achieve revenue goals. Develop and implement sales strategies to increase revenue and market share, and meet or exceed sales targets Manage and coach a team of sales representatives, providing guidance and support to achieve individual and team goals Build and maintain strong relationships with key clients, and develop and execute account plans to drive sales growth. Work closely with Manager Sales Delivery Bank & Insurance partners to provide sales effectiveness support to the Bank channel Develop and maintain relationships with customers and potential customers Train and mentor sales staff at Auto Dealer to ensure they are up-to-date on product knowledge and sales techniques
Ensure that all policies and procedures for the claims Department are followed and maintained. Ensure that all teams across Warranty receive regular training on fraud identification and reporting. Ensure timely and accurate reporting of exposure. Develop and implement claim management and return to work strategies for their assigned caseload. Conduct quality assurance checks to maintain accuracy and consistency in claims processing. Conduct thorough investigations to validate the accuracy and legitimacy of claims. Calculate claim settlements based on policy coverage and applicable deductibles. Attend meetings as required, and participates on committees as directed. Assist in the development and implementation of claims management strategies. Assist with client claim file audits requested by our client(s). Assist with other risk management and insurance related projects as required or requested.