Position Objective: Develop and implements the company's strategic projects and initiatives, conducts research and data analysis to inform business decisions, and aligns department goals with the overall strategy. Hold overall responsibility over FP&A activities to facilitate management decision making, performance management. Act as a strategic finance partner and advisor to business stakeholders and senior management to drive budgeting, monitoring and strategic initiatives. Overall team management and setting KPIs for team and drive the team to meet targets (e.g. projects deliveries, budgeting accuracy and variance, cost optimizations) that maintain AIA’s sound financial health and support the business strategy. Roles and Responsibilities: Lead end-to-end management of cross-functional project implementations—both existing and new—ensuring timely execution in alignment with organizational goals. Lead the evaluation of business cases from financial and non-financial perspectives and oversee budget monitoring. Coordinate with Exco. members and functional leaders to manage the preparation and consolidation of monthly and quarterly financial and business review presentations. Manage the financial planning and forecasting processes, including the development of the annual strategic plan and the establishment of key performance indicator (KPI) targets. Proactively drive continuous improvements in efficiency in budget monitoring and management reporting. Act as a business partner with cost center owners, to optimize strategic spending (expense management) and improve operational efficiency and profitability. Analyze the market share data and sharing the status quo of market position. Identify opportunities to drive data-driven decision making and the use of advanced analytics, leveraging business intelligence tools to derive insights from integrated data for financial planning and management decisions (e.g. expense management and revenue growth opportunities etc) Engage in business development initiatives, Group-led and LBU business initiatives to adopt flexibility in adapting to new technologies including automation, driving change and transformation, and effectively leading teams in adopting emerging technologies. Foster team development to strengthen capabilities and drive operational efficiency.
Roles and Responsibilities: Lead and inspire the agency force to consistently achieve and surpass sales targets. Develop and execute strategic sales plans that align with company objectives to drive sales growth. Implement motivational strategies to maintain high levels of enthusiasm and commitment within the sales team. Design and conduct comprehensive leader development programs to enhance the skills and capabilities of the sales team. Provide continuous guidance, support, and coaching to elevate team performance and address any performance issues. Cultivate and maintain strong relationships with key stakeholders and internal teams. Foster a collaborative team culture that enhances productivity and ensures seamless communication across departments. Work closely with marketing teams to develop and implement effective sales strategies and product marketing to ensure alignment between sales and marketing efforts to maximize the impact of promotional activities and campaigns. Develop and manage sales budgets, ensuring optimal allocation of resources to achieve revenue targets. Monitor expenses and implement cost-effective measures to maximize profitability and maintain budgetary control. Prepare and present comprehensive sales performance reports to senior management with valuable insights into sales achievements, challenges, and strategic recommendations for future improvements. Proactively address knowledge gaps and skill development needs within the team to enhance overall performance. Financial and Non-Financial Measures: Financial Measure : Revenue Growth, Profitability, Budget Management, Sales Efficiency Non-Financial Measure : Team Performance & Development, Stakeholder Relationships, Innovation & Improvement
Position Objective: The incumbent serves as the primary responsible person and take complete ownership of the end-to-end project delivery, liaison between the Business, IT/Technology and the Vendors in making sure the Business Requirements are clearly understood and translated to the functional/technical requirements and achieve projects goals and drive system adoption by conducting good quality testing and training along with good change management practices. Drive and deliver transformation projects on time and within budget to achieve overall digital transformation goals of AIA. Roles and Responsibilities: Project and Delivery Management Business minded and approach Digital/IT projects from business perspective to make sure sustainable return from the investment Liaison with Business PM (as Delivery Manager) or act as General PM Establish good working relationship with stakeholders (management, business, IT, vendor, Group) of all level to make sure smooth deliver of the project Lead/support during project definition phase to 1) prepare business case and budget 2) prepare project charter and get consent from relevant stakeholders 3) present management for project approval and address their concerns if any 4) sensible project KPIs are defined to be measured against before closing out the project Manage day-to-day project, making sure project is delivered on time, within budget and quality expectations are met Conduct technical testing and support user acceptance testing and get sign-off Provide trainings (train-the-trainer) or manage training from vendors Know the importance of documentation, making sure all necessary project documentations are in place To make sure necessary AIA IT standard procedures and processes are followed and compliances are met Set up system operation procedure after go-live Change Management Spent good amount of time to understand real business problem, document them and get consent from relevant people to make sure problem statement is right. When required, conduct user research to get real insights Appy human-centered design when relevant and approach the project from “solving human problem” perspective Create change management plan which might include 1) proper UAT and training 2) setting up hotline for users where they can raise issues and ask questions, etc. Also to make sure users are psychologically managed to embrace change and comfortable with the change Monitor user feedbacks/behaviors after the system go-live and take proactive measures in case of any issues or potential issues with the change Operation Support Manage day-to-day system operation support after go-live Set up monitoring process and auto alert mechanism Establish incident procedure/tool and enforce user/vendor to follow the procedure Review operation SLAs regularly and take necessary actions to make sure system met good availability and performance requirements Handle day-to-day issues and monitor the completion and closure of all the incident tickets within defined SLA SME Act and be considered by others as subject matter expert on respective domain (customer care, contact center, customer relation) Brainstorm with business owners and contribute in domain specific process and standards Perform quick assessment and provide high level feasibility check and recommend high level solution Support business users to translate business requirements into functional and technical requirements Miscellaneous Participate and support IT internal governance processes such as (Technical Build Permit) TBP, Architecture Design Review (ADR) or Change Control Board (CCB) Support and provide best answers within one’s knowledge related to IT audit process and other compliances Represent Myanmar market/BU in relevant Group projects and provide necessary supports Perform other responsibilities and duties periodically assigned by supervisor where relevant
Position Objective: The incumbent serves as the liaison and the reference point between the Business/ technical analyst and the IT vendors/developer/programmer in making sure the Business Requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams. Drive the stakeholders for completion of documentation relating to business requirement capturing and system designing specifications with required verifications and sign-off. (URSs and SFSs) Evaluate best suitable solutions for AIA with business justifications and recommendations for management approval. Manage solution providers through the RFP, Procurement and sourcing, legal and technology risks related documentation and timely payments to ensure successful closure of the projects (solution delivery and implementation) Manage the UAT process and solution implementations with timely go-live Work with Business Users to ensure preparation and validations of UAT plans including the Test Scripts as per the signed off URSs/ SFSs. Ensure carrying out people development and motivation activities sufficiently to ensure availability of right competencies for solution delivery as expected by the senior management. Perform other responsibilities and duties periodically assigned by the reporting authority in order to achieve the overall functional objectives of the division. Roles and Responsibilities: • In addition to the above, liaise with the business users and the functional management to enhance the IT Application Systems architecture and overall alignment to the business needs • Provide required support to the reporting management when attending on the IT risks and audit compliance related activities. • Provide application support for overall system testing process as necessary • Ensure availability of technical documentation required for maintenance of the IT Application Systems, including system architecture and process flow diagrams, data communication and integration methodologies, database structures and design related details etc • Ensure applications are developed and transferred to production environments in compliance to the AIA standards. • Provide technical support in troubleshooting the application related issues. • Provide necessary technical support in BAU as well as special tasks relating to BCP / DR activities • To analyze business issues and recommends best practices and technical expertise and solves straight forward problems by applying innovative solutions • To review Business Scenario and test scripting in ensuring they are in line with the business requirements. To conduct the review sessions with the users to ensure acceptance and signed off by users • To lead a group of business analyst/business analyst in Business Requirement scoping and User Acceptance Testing (UAT) planning and execution, ensure business process training to testers for comprehensive system testing. • To identify potential risks and to suggest mitigation action • To proactively escalate potential concerns or issues for management attention and decision • To allocate appropriate resources to undertake the day to day activities and to ensure the agreed timeline for every activity are met • To identify training needs for the team member • To mentor and to provide guidance to the team member to ensure the needs are addressed • To ensure personal development for self-improvement and build positive working relationships within the team • Project manage the business and IT system enhancement/ new product launch and new initiatives to ensure quality delivery and launch within timeline. • Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics • Maintains overall security of the data privacy and network to ensure proper compliance in place. • Ensures high availability of critical business systems/applications. • Manage staff members in their daily activities as well as supporting any other /IT/Group projects • Develop and manage relationships with vendors in support of staff augmentation and systems support • Manage overall capacity utilization of server/hardware environment ensuring it is optimized to meet business requirements • Timely update of enterprise standards and technology architecture and the IT operations governance process. • Participate actively with suggestion and to execute the action plan as deemed appropriate in all aspects of tasks as required to ensure timeline is met without any delays. • Support the Head of Application / CTOO in all aspects of discipline and as when required. • To work closely with the relevant parties including the Group Tech Office and or Group Tech Risk to carry out the disaster recovery (DR) and business continuity methodology (BCM) as per the agreed timeline. • To monitor the completion and closure of all the relevant Technology Incident Management (Tim) within agreed timeline. • To raise and escalate all incidences and issues timely for resolution. • Monitor and review policies and procedures such as user log-on and authentication rules, security breach escalation procedures, security assessment procedures and use of firewalls and encryption routines. • To lead day-to-day operations of end-user support in line with agreed Service Levels and ensure appropriate cover for out of hours support within internal team or external vendors. • To ensure there is adequate cover to support end-user support on a daily basis and that any incidents are requests are responded and resolved within agreed SLAs. • To ensure end-user support have the correct controls in place to protect from all significant external and internal threads. • To investigate and resolve technical challenges within IT team and support the senior management level in operation decision making. Authorise or reject actions as required to maintain a cohesive IT services provided to AIA Myanmar.
Taking technical ownership of AIA Myanmar’s Business Intelligence Platform including development and support of the BI Dashboards, ETL process and Data warehouse. Develop and maintain infrastructure systems such as data warehouses, data lakes, data governance, visualization, performance and infrastructure. Apply ETL - data extraction, transformation and loading techniques in order to connect large data sets from a variety of sources. Translating business data needs to technical specifications. Technical support to data analytics tool and data sources. Provide BAU support for existing and new data platforms. Implement data pipelines to bring data at reach to platforms or tools. Maintain development roadmap aligned with product and infrastructure objectives to support advanced data solutions. Develop and maintain technical documentation related to data warehouse. Perform other responsibilities and duties periodically assigned by the reporting authority in order to achieve the overall functional objectives of the division.
Position Objective: Agency Regional Sales Manager is responsible for leading and motivating the agency force & sales team to consistently achieve and exceed sales targets by executing strategic sales plans in alignment with company objectives. This role involves recruiting, training, and managing high-performing sales teams, fostering robust relationships with stakeholders, collaborating with marketing teams, managing sales budgets, and analyzing sales trends to drive informed decision-making. Roles and Responsibilities: Drive agency growth by supporting the sales force in achieving and exceeding targets through structured development programs. Design and execute sales strategies aligned with company goals while implementing engagement initiatives to enhance productivity and motivation. Lead agent recruitment efforts, ensuring a strong recruitment pipeline, and facilitate onboarding, training, and skill development programs to accelerate integration and performance. Provide continuous coaching, mentoring, and performance monitoring to enhance agent effectiveness, with a focus on sales segmentation growth and leadership development. Strengthen agency leaders’ management capabilities, fostering a high-performance culture through strategic engagement and transparent communication. Drive activation and productivity milestones while leveraging data insights to optimize recruitment, sales trends, and team performance. Collaborate with marketing teams to align sales and promotional activities, maximizing business growth and recruitment impact. Identify knowledge gaps and implement targeted training interventions to enhance overall agency capability. Support the leadership pipeline by mentoring NexGen leaders toward promotion. Ensure all agency activities comply with company policies, legal requirements, and ethical standards while continuously enhancing efficiency in agency development. Deliver data-driven insights on recruitment, sales performance, and development progress to senior management.
Roles and Responsibilities: Develop and execute digital marketing strategies, including social media, online advertising, and email marketing campaigns. Collaborate with the marketing team to create content and campaigns that resonate with the local audience and align with AIA Myanmar’s brand voice. Manage AIA Myanmar’s social media presence, including monthly content planning, posting, and engagement with followers. Monitor social media trends and adjust strategies to improve performance and engagement. Analyze digital marketing performance using tools like Google Analytics, social media insights, and ad platform metrics. Prepare regular reports on key metrics, campaign performance, and insights to inform future strategies. Plan and execute online media buying strategies, including budgeting, targeting, and optimizing digital ad placements. Track performance metrics and adjust campaigns to maximize ROI. Oversee the management of AIA Myanmar’s website and assist mobile app’s contents are up-to-date, user-friendly, and optimized for search engines. Coordinate with developers and designers to improve site/app functionality and user experience. Monitor and respond to customer feedback and inquiries across digital platforms, ensuring timely and professional communication. Build and nurture online communities to foster brand loyalty and engagement. Performs other responsibilities and duties periodically assigned by the supervisor in order to meet operational and/or other requirements. Assist the Head of Marketing Communications with ad-hoc digital marketing tasks and special projects.
Position Objective: The incumbent serves as the liaison and the reference point between the Business/ technical analyst and the IT vendors/developer/programmer in making sure the Business Requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams. Drive the stakeholders for completion of documentation relating to business requirement capturing and system designing specifications with required verifications and sign-off. Roles and Responsibilities: Provide required support to the reporting management when attending on the IT risks and audit compliance related activities. Provide application support for overall system testing process as necessary. Ensure availability of technical documentation required for maintenance of the IT Application Systems, including system architecture and process flow diagrams, data communication and integration methodologies, database structures and design related details etc. Ensure applications are developed and transferred to production environments in compliance to the AIA standards. • Provide technical support in troubleshooting the application related issues. Provide necessary technical support in BAU as well as special tasks relating to BCP / DR activities. To analyze business issues and recommends best practices and technical expertise and solves straight forward problems by applying innovative solutions. To review Business Scenario and test scripting in ensuring they are in line with the business requirements. To conduct the review sessions with the users to ensure acceptance and signed off by users. To lead a group of business analyst/business analyst in Business Requirement scoping and User Acceptance Testing (UAT) planning and execution, ensure business process training to testers for comprehensive system testing. To ensure personal development for self-improvement and build positive working relationships within the team. Project manage the business and IT system enhancement/ new product launch and new initiatives to ensure quality delivery and launch within timeline. To investigate and resolve technical challenges within IT team and support the senior management level in operation decision making. Authorize or reject actions as required to maintain a cohesive IT service provided to AIA Myanmar.
Position Objective: This role leads the design and implementation of scalable, secure, and high-performing technology solutions that align with the organization’s strategic goals. This role is responsible for overseeing the solution/application architecture team, collaborating with business and technical stakeholders, and ensuring architectural best practices are followed across all projects. Roles and Responsibilities: Develop and execute the overall solution architecture strategy for the Large Transformation Project. Lead and manage a team of solution architects to design and build a scalable, flexible, and resilient cloud-based platform. Work closely with the project managers and other stakeholders to ensure that the project is completed on time, within budget, and to the highest quality standards. Oversee the design and development of all cloud-based solutions, framework design for measuring platform performance, logging and observability framework, security framework, identity and IAM framework, caching & queuing framework etc. Define and drive the enterprise architecture vision and roadmap. Lead architectural governance and ensure compliance with standards and policies. Oversee the design of end-to-end solutions across multiple platforms and domains. Review and approve architecture designs, ensuring alignment with enterprise architecture. Analyze system requirements and ensure that systems will be securely integrated with current applications. Identify and implement new technologies and best practices to improve the efficiency and effectiveness of the solution architecture team. Manage the UAT process and solution implementations with timely go-live Work with Business Users to ensure preparation and validations of UAT plans including the Test Scripts as per the signed off URSs/ SFSs. To lead day-to-day operations of end-user support in line with agreed Service Levels and ensure appropriate cover for out of hours support within internal team or external vendors. To ensure there is adequate cover to support end-user support on a daily basis and that any incidents are requests are responded and resolved within agreed SLAs. To ensure end-user support have the correct controls in place to protect from all significant external and internal threads. To investigate and resolve technical challenges within IT team and support the senior management level in operation decision making. Authorize or reject actions as required to maintain a cohesive IT service provided to AIA Myanmar.