Identify training needs through performance reviews, feedback, and collaboration with managers and stakeholders. Design and update training materials, modules, presentations, and e-learning content aligned with business needs. Conduct engaging classroom, workshop, on-the-job, and online training for operations staff. Develop and deliver effective onboarding programs for new operations team members. Train employees on SOPs, best practices, processes, systems, software and other operational tools. Ensure employees understand and follow company policies, regulatory requirements, safety standards and operational procedures. Measure training effectiveness through assessments, feedback, performance metrics and provide constructive feedback and identify improvement areas. Review and update training programs to reflect changes in processes, technology and business requirements. Work with subject matter experts, managers, and stakeholders to ensure training content is accurate, relevant and aligned with organizational goals. Maintain accurate records of training attendance, assessments, evaluations and performance results. Demonstrate strong communication skills and stay current with industry trends, operational changes and emerging technologies.
Operations and Stakeholder Collaboration Plan resources and ensure IT support coverage for wholesale operations, including weekends. Manage local IT operations and mentor IT interns. Troubleshoot issues, identify root causes, and prevent recurring problems across web, mobile, front-end, back-end, and middleware systems. Collaborate with business teams, regional application teams, and third-party vendors. Report to the HOD and IT Service Manager. Project Implementation and Digital Transformation Support new system implementations, migrations, and regional projects as the local IT contact. Design and deploy automation solutions using Microsoft 365, Power Automate, and custom workflows. Manage SIT/UAT, test cases, and production deployments. Prepare monthly reports on operations, tickets, and system improvements. Business System Management Support wholesale technology, including POS, HHT devices, and barcode/weight-scale integration. Manage wholesale data, including PLU, BOM, pricing, promotions, and cross-system data. Support critical deployments outside business hours and travel locally or overseas when required.
Identify suppliers who can co-develop products Cooperate and maintain good relationship with suppliers who are reliable in providing products. Commit to all agreements made with the suppliers (i.e. invoice control arrangements, price differences), all of which are subject to a written contract or confirmation Conduct market research and analysis to identify products that can be developed and adopted. Coordinate with concerned Director, Sr. Buyer and Buyers to identify existing shelf-products that are sellable and can generate desired sales and profits if developed and marketed as Fresh Food / Dry Food Products Monitor the performance of Fresh Food / Dry Food Products, identify route causes of shortfall and plan actions to improve performance Work with Marketing team to develop new launch activity in stores to drive sales Ensure that products being developed match or better quality than benchmarks and priced lower than the benchmark according to brand positioning. Work with Marketing team to produce an effective Makro Mail Program, to achieve sales budget and profit targets. Feedback market information, competition information, projects, sales and profit results to line manager and supported team Give all necessary information and documents (i.e. article, supplier, ordering, promotions) to the stores Make regular store visits to detect operational problems and follows-up on product quality and presentation.
Verify all payments for HO and Store division Responsible for staff advance payment, verify clear advance documents Responsible for control supplier master list by verifying supplier documents, create or update supplier in system Verify transactions before posting to the system • Coordinate HO Staffs and suppliers Responsible for monthly closing for HR and Store (AP, AR, FA and GL) and make necessary journal entries to align with accounting standards and the group company policies Reconcile all accounts for HO and Store division (e.g. accrual general expenses, advance staff, prepayment etc.) Reconcile and confirm inter-company balance and transactions Prepare monthly bank reconciliation Support monthly tax requirement for HO and ST division to ensure that the company is compliance with local tax regulations Involve in setting up new system and familiarize with system Monitor and supervise accounting executive
Source candidates through social media and other no-cost recruitment platforms to build an effective hiring pipeline. Manage and update recruitment reports, including the vacant details. Review CVs, shortlist candidates, and coordinate interview schedules with hiring managers. Communicate with candidates regarding job applications, interview processes, and selection outcomes. Maintain and update employee records, ensuring accuracy and compliance with company policies. Manage recruitment reports, coordinating interviews, and ensuring a seamless onboarding experience for new hires.
Provide consultation for legal issue to support the Company business operation to support for all departments not only for the core business. Responsible for all transferring process and agreement to support the Company core business. Deal with government office such as Or. Bor. Tor. district office and other relevance to ensure that the transferring process is on time. Control all license and permits the company business. Prepare the draft of notice, for both regulatory and request contract and other legal documentation which are related with the Company business operation. Fill out legal form and lodge with the related authorities. Supervise legal staff in legal section, especially for core business company i.e. transaction process and related with law and regulation. Cooperate with the other divisions in the company by giving the legal advices and consultations. Support information or handle the litigation cases. Any other duties that may be assigned from Manager Any other adhoc tasks assigned by Manager.