Job Summary: We are seeking a passionate Learning and Development (L&D) Manager to support the growth and development of our employees. As an L&D Manager, will play a crucial role in helping individuals enhance their skills and knowledge. Strong communication skills are essential in effectively guiding employees through their learning journey. If you have experience in designing e-learning courses and managing budgets, would be thrilled to meet. Responsible for planning, coordinating and implementing training programs in line with organizational goals. Responsibilities: Develop and implement learning strategies and program based on business acumen Identify and assess the training needs of the organization through job analysis, career development, and consultation with manager Develop individualized and group training programs that address business needs. Design and develop training programs, workshops and materials Coordinate and manage the delivery of training programs Evaluate the effectiveness of training programs and make necessary improvements. Stay up to date with new training methods and techniques. Work closely with managers to address specific departmental training needs. Develop training strategies that match the overall business objectives. Ensure that the training provided complies with all relevant laws and regulations Manage budgets and relationships with vendors and consultants Create and implement a continuous learning culture within the organization Monitor employee performance and response to training Evaluate individual and organizational development needs.
Job Purpose Senior Manager, Customer Journey Management is responsible for executing a customer advocacy function and mapping customer journeys. Jobholder will be assigned to work on defining the customer journey management (CJM) strategy with the objective to achieve a cohesive and optimal customer experience for all customer segments across touchpoints. As an owner of end-to-end customer journey, he/she will pro-actively rally the rest of the organization around overall enhancement of customer experience. Reporting to Head of Customer Journey Management, the jobholder will be working on developing and implementation of a robust customer journey management incorporating the customer insight. Measurement framework, governance and setting KPIs will be done in accordance with the CJM strategy. Principle Accountabilities: Mainly monitor Customer Feedback Score (CFS), Customer Sentiment reports, and identify areas of impact. Understand customer expectation, perception and develop action plans to improve the customer experience gaps and customer satisfaction by working with cross-functional teams. Conduct User Experience Testing to monitor seamless customer journey across all products in different departments Work closely with internal stakeholders such as product team, brand & marketing communication team to analyze current status, review and revise to improve customer journeys as needed in line with digitalization. Work together with product team and ensure for a seamless product roll out in accordance Go-To-Market strategies. Identify area of churn from experience perspective and improve customer retentions accordingly. Make evidence-based recommendations and presentation to the Management and relevant teams as per customer insights to make better informed decisions for the customers. Critical thinking with analytical skills and digital mindset with knowledge on revenue triggers. Perform other duties as assigned by the Supervisor.
Facilities Maintenance Develop and implement maintenance programs for all facilities, including regular inspections, repairs, and preventative maintenance. Coordinate with external contractors and vendors for maintenance and repairs. Oversee the upkeep of HVAC systems, plumbing, electrical systems, and other critical infrastructure. Develop and implement initiatives to improve environmental sustainability and reduce the carbon footprint of facilities operations. Identify opportunities for energy efficiency improvements and waste reduction. Safety and Compliance Ensure compliance with all relevant health and safety regulations and industry standards. Conduct regular safety inspections and risk assessments for existing and new premises. Space Management Optimize the use of space within facilities to support organizational needs and objectives. Coordinate office relocations, renovations, and space planning initiatives. Maintain accurate records of space allocations and utilization. Budget Management Develop and manage the facilities budget, including forecasting and cost control measures. Identify opportunities for cost savings and efficiency improvements. Prepare financial reports and analysis for Line Manager. Vendor Management Select, contract, and manage relationships with external vendors. Negotiate contracts and service agreements to ensure quality and cost-effectiveness. Monitor vendor performance and resolve any issues or discrepancies. Lead and motivate a team of facilities vendors, including technicians, maintenance workers, and administrative personnel.
Learning & Development Develop L&D strategies to align with business strategies, organization requirements and foreseeing industrial changes. Identify and assess learning needs of the organization through job analysis, career paths and consultation with Line Managers and HR Business Partners. Develop individualized, roles and group-based learning programs that address specific business and individual development needs. Design and develop training curriculum, methods, approaches by right level targeting of audiences and managing effectively on the learning and development budget. Evaluate organizational performance to ensure that training is meeting business needs and improving performance. Assess employees’ skills, performance and productivity to identify areas of improvement. Create a curriculum to facilitate strategic training based on the organization’s goals. Manage the technologies and technical personnel required to develop, manage and deliver training. Keep abreast of training trends, developments and best practices. Organization Development Provides leadership development consultation and guidance to the company, in line with organizational development strategies. Leads the design and deployment of performance management framework targeted to all levels. Leads the design to build robust talent and succession planning by assessing potential. Develops and modifies the competencies and skillsets of telecommunications upon trends and align with business strategy. Designs and develops organizational structural designs upon job evaluations. Uses business and competitive market insights to identify solutions that ensure organizational development supports business growth strategies. Applies change management principles and best practices through executive level coaching and consultation. Drive organizational values and behaviors to embed in organization by initiating with different cultural agenda and activities to enhance employer branding. Collaborate with Employer branding to promote Diversity, Inclusion and Belonging culture in the organization. Conducts Leadership and Executive developmental assessments, feedback and action planning. Analyses the workforce demographics data to support organizational workforce planning. Partners with HR Business Partners to ensure common approach for goal settings, performance assessment, and development interventions. Provides advice on organizational structure and job design to facilitate change, recruitment and retention goals. Consults and lends expertise to leaders on maximizing team development and effectiveness. Leads the design and delivery of organizational employee engagement and satisfaction assessment, including analysis, debriefing and action.
As a Social Media Content Manager, the role is pivotal in driving content excellence, fostering creativity, and achieving business objectives through strategic content initiatives. Lead the strategy development of content creative to drive the awareness and engagement of the brand. Develop and create a comprehensive content strategy for social media channels that aligns with our brand objectives and resonates with our target audience. Create engaging and high-quality social media content, including videos, challenges, and trends, to increase brand awareness and engagement. Plan and manage social media campaigns from ideation to execution, ensuring alignment with overall marketing goals and timelines. Monitor social media trends and engage with the community through comments, collaborations, and influencer partnerships to enhance brand visibility. Track and analyze performance metrics of social media content and campaigns, leveraging insights to optimize future content strategies. Work closely with the digital marketing team, creative agency, and internal stakeholders to integrate social media initiatives with broader marketing efforts.
Ensure understanding of Enterprise Architecture policy, procedures and different components in the IT landscape, to ensure alignment and compliance with legal regulations and organization’s overall direction, standards and governance. Perform Business Analysis activities including but not limited to requirement gathering, requirement analysis, business requirement specification, functional requirement specification. Develop different architectural models based on the current and future needs which align with overall architecture policy and the organization’s strategy. Ensure the best architectural models is selected considering the risks, possible short falls to meet organization’s quality standard. Drive architecture forum process to develop and review architecture models based on operational, security, infrastructure, scalability, and business strategy inputs. Ensure proper impact analysis is done from different system perspectives for all new requirements before development starts. Ensure proper effort estimates are done based on the selected architectural models for the new requirements before development starts. Execute delivery of the architecture models and impact analysis as per the plan while taking appropriate actions to address the issues and communicate the status to all stakeholders regularly. Ensure effective communication with all stakeholders such as business users, different vendors, technical experts, and subject matter experts. Coordinate and negotiate with vendors/partners, to ensure alignment with initial agreement as well as optimal benefit for the company. Provide inputs and participate to support test scenario development and facilitate user acceptance testing (UAT) activities, to ensure that the solutions are developed according to predefined specifications to meet requirements of the different IT projects and programs. Support other relevant functions by providing general advice and information on business and technical preconditions and processes, to ensure alignment of project delivery with business requirements. Perform other architectural functions for different IT projects, ensuring assigned projects operation readiness, as well as keeping record of technical documentation to support decision-making, to ensure smooth business operations. Take technical ownership of the different IT Systems/Projects and take necessary technical decisions considering technology trends, industry best practices and organizations strategy. Ensure proper research is done on the new technology to support current and future needs of the organization. Be accountable for other certain works as assigned from immediate superior level
Ensure understanding of solution delivery policy, procedures and activities plan for different IT projects, to ensure alignment and compliance with legal regulations and with Telenor Group’s overall direction, standards and governance Perform Business Analysis activities including but not limited to requirement gathering, requirement analysis, business requirement specification, functional requirement specification. Develop end to end project plan including but not limited to project charter, work breakdown structure, timeline, resource, risk, communication plan. Execute delivery of the projects as per the plan while tracking project progress regularly, take appropriate actions to address the issues and communicate the status to all stakeholders regularly. Ensure effective communication with all stakeholders such as business users, different vendors, technical experts, and subject matter experts. Coordinate and negotiate with vendors/partners, to ensure alignment with initial agreement as well as optimal benefit for the company. Provide inputs and participate to support test scenario development and facilitate user acceptance testing (UAT) activities, to ensure that the solutions are developed according to predefined specifications to meet requirements of the different IT projects and programs. Support other relevant functions by providing general advice and information on business and technical preconditions and processes, to ensure alignment of project delivery with business requirements. Perform other solution delivery management for different IT projects, including managing expenses during project period to ensure transparent and efficient utilization of budget, ensuring assigned projects operation readiness, as well as keeping record of technical documentation to support decision-making, to ensure smooth business operations. Perform planning, tracking, and monitoring of project resources for different IT projects. Be accountable for other certain works as assigned from immediate superior level
Conduct market research to identify customer needs and opportunities. Analyze competitor offerings and industry trends to inform product strategy. Develop and define product roadmaps that align with business goals and customer needs. Work with product, design, and marketing teams to translate product vision into actionable requirements. Manage the product development lifecycle, including prioritization, timelines, and resource allocation. Develop and present compelling product launches and go-to-market strategies. Track and analyze product performance metrics to measure success and identify areas for improvement. Stay abreast of the latest trends and innovations in the telecommunications industry. Identification the opportunity in Handset Bundle field Implement with IT teams as per business needs, Conduct SAT and UAT activities in new product and services rollout or changes
Ensure understanding of relevant accounting principles and apply them with proper knowledge. Support the team lead and other team members in carrying out capex accounting and reporting area. Perform proper tracking, monitor, evaluate and periodically review on Capex items to ensure correct Balance Sheet and P&L. Contribute to the implementation and user awareness of Fixed assets related procedures and guidelines to support overall correctness of the reported figures. Learn to use professional concepts, company policies and procedures to solve patterned problems. Ensure good communication skills to maintain relationships with all stakeholders. Assist with ad-hoc reporting requests and other projects as requested by management.