Manager, ISIT Sourcing Job Summary: To plan and perform procurement activities in ISIT category in order to serve business requirements and ensure cost effectiveness. The candidate for this position must be a driven self-starter, comfortable working with minimal supervision. The candidate must be capable of achieving organizational objectives, and successfully interface with all management levels. Principal Responsibilities: Works with management and stakeholders to plan and implement early procurement opportunities and activities in medium-high value strategic/tactical projects and to keep developing pipeline. Develops project scope and articulation, and procurement plan; identifies project and spend opportunities to leverage Company volume. Locates, analyzes, develops and recommends preferred sources of supply to satisfy business requirements. Develops and issues RFx’s, evaluates bids, negotiates agreements with suppliers on medium-high risk/medium-high value projects using best procurement practices. As part of sourcing initiatives, collaborate with other support functions such as legal, security, compliance etc. Implements and executes procurement strategies in line with supply chain and company’s market needs. Execute and manage the contracts to maximize cost competitiveness and ensure suppliers adhere to the service levels and perform application of correct service credits as per the contract obligations. Manage the process for Business Partner Risk assessment to ensure compliance with the set criteria. athers and interprets data; utilizing key procurement information, system technology, ecommerce, and systems to execute contracts and purchase orders, perform spend analysis, and generate reports. Works with Manager to establish savings targets, tracks, meets and reports savings in monthly reports and other department performance metrics. Solves difficult problem by using professional concepts aligned with company policies and procedures.
Job Purpose: As gaming product & marketing growth manager, you will shape the evolution of our digital products and services, driving both product and marketing excellence. You will craft and execute a dynamic product strategy and roadmap, with a primary focus on gaming tournament platform, value-added services, and gaming network experiences. Your mission will be to accelerate revenue growth, optimize user engagement and cultivate a dynamic gaming community, to stay ahead of market trends and industry advancements. Responsibilities Create and execute a comprehensive product strategy & roadmap for digital products (key focus on gaming tournament platform), value-added services, and gaming network experiences, aligning with company goals and market trends. Develop and implement effective monetization strategies for gaming products, value-added services, and digital offerings, optimizing revenue streams while delivering value to customers. Lead the end-to-end product development lifecycle, from ideation to launch, collaborating with cross-functional teams to deliver high-quality and customer-centric solutions. Conduct in-depth market research to identify growth opportunities and gaps in the gaming industry, leveraging insights to drive product growth. Prioritize product features and enhancements based on customer feedback, market demands, and business objectives, ensuring a competitive edge in the market. Deep focus on the user experience by collaborating with design and UX teams to create immersive, intuitive, and engaging gaming experiences and digital services. Collaborate with network engineering teams to optimize gaming network performance, ensuring low latency, high reliability, and seamless connectivity for gamers. Plan, manage, execute, and optimized tactical and develop BTL campaigns to drive gaming revenue through automation and manual marketing campaign tools Develop key contents/key messaging for unique selling points of products and platform to get best user conversions
Oversee the development of overall sales strategy and plan for small and medium enterprise clients and channel partners in line with overall B2B sales strategy. Develop enterprise (Medium and Small enterprise) footprint of Lower Myanmar (Ayeyarwady Region) and Go to-market execution plan. Manage end-to-end partner on boarding to de-boarding. Ensure profitability and quality acquisitions by channel partners and drive actions for revenue growth and retention. Performance review of channel partners and drive actions for improvements while developing capacity and capability of resources at channel partners’ end. Develop and ensure monthly/quarterly training calendar for FSEs (Field Sales Executives) and DST (Direct Sales Team). Manage distribution channels and build close relationships with channel partners. Work closely with cross functional teams to ensure and resolve any pending issues or complaints from channel partners. Ensure all key processes are developed and in place for B2B Indirect sales channel. Manage the development and execution of effective and cost-efficient channel activities and Events. Collaborate across functions including IT, finance, marketing & sales to both co-develop and drive cross org alignment on the plans to ensure buy-in, shared vision and execution priority.
Liaise with internal cross functional teams such as IT, Marketing, products, partnership and mobile revenue teams for the newly launched products to align in revenue recognition. Calculate monthly revenue and fair value allocations for all the mobile products for revenue recognition. Prepare monthly product lists for the review of Account Operation Head. Ensure revenue recognition of all revenue streams and verify to comply with IFRS 15 and other accounting principles. Prepare/Review Memo of the any changes in revenue recognition, adjustment in systems or financial, and changes in accounting principles in account operation teams. Ensure the system flow of revenue transactions from integration system and recognition of revenue in accurate manner and perform adjustment if necessary. Analyze the revenue for management on MoM, QoQ, YoY and YTD basis in monthly financial review meeting with CXO Ensure all accounting transactions are correctly recorded in ERP and perform subledger module closing for account receivable, revenue in timely and accurately. Manage day-to-day operations of the AR team for the billings, collections and system issues. Ensure customer statement of accounts are correct and follow up to respective team for the collection progress. Participate in projects and cross functional alignment with marketing team, business team, IT team, project management team for new products, new automation process and system issues. Hands on experience in ERP/SAP accounting system and exposure of system integration transactions. Handle Ad hoc assignment from management.
Job Purpose: As the Head of Procurement & SCM in the telecommunications industry, you will be responsible for developing and implementing procurement strategies to ensure the cost-effective acquisition of goods and services. This pivotal role involves strategic sourcing, cost management, risk mitigation, supplier relationship management, compliance, team leadership, market analysis, contract management, continuous improvement, supply chain management and collaboration with various departments. Principal Accountabilities: Responsible for leading, developing and executing procurement strategic plans which will drive, cost effective, efficient and quality material and services in support of company’s requirements. Lead the whole procurement team (Network, ISIT, Market & Indirect, Procurement Governance) and supply chain team to achieve the company’s objective & requirements. Lead cross-functional teams to execute strategic sourcing projects for assigned category areas by assisting with sourcing strategy, negotiations, and supplier selection and overseeing project execution. Developing a procurement business plan for the organization and ensuring that’s it’s communicated. Forecasting ongoing demand for goods and services. Lead contract negotiations with top suppliers to secure consistent supplies and competitive prices. Acting as the main contact point for organizational procurement related activities Recruit and nurture additional purchasing talent. Train and upgrade the procurement skills of the purchasing team. Plan and implement cost reduction programs that maintain quality and stakeholders’ requirements. Act as the point of contact for escalation and arbitration for relationship issues and contractual conflicts. Ensure the highest standards of procurement and supply chain management are adhered to whilst ensuring that legal, ethical and sound purchasing practices are followed. Lead the SLA (service level agreement) monitoring and advise the management for the decision making. Lead the procurement committee meeting with management team and update the procurement status and seek guidance from management. Act as Steering Committee approver and decision making at every contracting and purchases. Act as a finance management team member and drive & implement as per management direction. Create and implement best practice purchasing vision, strategy, policies, processes and procedures to achieve and improve business performance. Lead and guide the Supply Chain Management process such as import/export management, distribution management, warehousing management, order management, and logistics management. Lead the BCPs (Business Continuity Plans) related to procurement and SCM activities to protect an organization's critical operations, assets, and personnel. Core competencies: Strong leadership skills Strong negotiation skills Excellent analytical abilities Proficiency in procurement software and tools Deep understanding of supply chain management principles Effective communication and interpersonal skills Strategic thinking and decision-making abilities Knowledge of contract law and vendor management Soft skill; Inspire and motivate the team. Knows, develops the team and consistently manages performance firmly and fairly. Resilient, optimistic and open to change Shows moral courage, openness and honesty in all dealings. Is confident, assertive and self-assured. Has a collaborative approach to others Self-motivated and able to work well under pressure. Skill & Behaviors competencies: Proven leadership and management skills with the ability to optimize team performance and development. Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers. Strong and confident negotiator with the ability to negotiate at all levels. Excellent communication, interpersonal and influencing skills. Excellent analytical and problem-solving abilities. Results orientated with ability to plan and deliver against project deadlines. Commercially and financially astute with experience of managing budgets. Leadership competencies: Provide leadership to departments under control. Coach, mentor and develop direct reports and manage a high performing team that delivers continuous improvement, added value and cost reductions xxxxx Set department objectives and monitor ongoing progress and performance. Ensure strong communication between teams under leadership to facilitate exchange of information and in order to implement changes and improvements. Ensure that the function operates in accordance with ABC & SCP to ensure the safety and wellbeing of staff and vendors. Responsible for developing the appropriate organizational structure, resource plans and culture to support the business objectives and customer deliverables. Provide leadership, coordination and coaching to the team, ensuring they are trained enabling them to achieve the operational and financial metrics within their areas of responsibility and succeed in their roles. Complete regular performance reviews, manage attendance, holidays, disciplinary issues and procedures as appropriate. Establish strategy and best practices for staff to ensure achievement of overall business objectives. Work with the Purchasing team to translate strategy into specific annual performance goals and departmental objectives including KPIs.
Ensure 3PP governance to deliver best quality at optimum cost in network. Follow governance meeting to track all improvement actions from respective stakeholders. Work with Tower Co, Fiber Co to cater business requirements. Measure contractual SLAs and escalate if any performance degradation. Explore alternative options in any circumstance to maintain quality network. Reconcile network incidents and ensure to place in right bucket for all incidents. Explore and initiate to deliver optimal OPEX in daily operations. Ensure preventive maintenance of Radio/Tx sites are completed according to plan and verify to get quality PM. Proactive preparedness of seasonal operations for less impact to the network. Ensure write off process are completed on time for damaged material due to force majeure.
Job Purpose: The position holder will be responsible for Tower Co Energy/IP billing verifications. The person would also be involved in special strategic projects. Principal Accountabilities: Perform Energy usage reconciliation (Fuel & Electricity bill) tower cos. Perform IP Fee monthly invoice validation. Responsible for end-to-end Energy/IP Fee invoice verification. Maintain accurate Tower Co information management. Co-ordinate with 3PP partner for invoice data validation. Engage in discussion with Tower Cos for invoice reconciliation dispute resolution. Follow up with 3PP partner for monthly site audits and maintain accurate data base for audit findings. Support for OPEX forecasting exercise.
Responsibilities As a Contact Center Training and Quality Specialist, he/she will be responsible for designing, implementing, and delivering training programs to new and existing contact center agents, as well as monitoring and evaluating their performance to maintain and enhance service level standards. Training Program Development and Training Delivery Develop comprehensive training materials, including manuals, presentations, and multimedia content, tailored to the specific needs of contact center agents. Design and implement training programs covering customer service techniques, product knowledge, communication skills, and relevant software/systems operation. Conduct engaging and interactive training sessions for new hires and existing agents. Align with the IT team for new agent’s onboarding process for Operation Support System requirements. Responsible to control Fixed Assets (Devices / Equipment) using in Contact Center Day to Day Operations. Quality Assurance and Reporting Develop and implement quality assurance processes and standards for evaluating customer interactions, including inbound, and outbound calls and chats (Digital Care). Monitor contact center activities to identify areas for improvement and address performance gaps. Conduct regular audits of agent interactions to ensure compliance with quality standards, regulatory requirements, and company policies. Performance Analysis and Reporting Analyze performance metrics and trends to assess the effectiveness of training programs and identify opportunities for improvement. Prepare and present reports on training outcomes, quality assurance findings, and recommendations for management review. Collaborate with a recruitment agency to develop action plans based on performance insights and drive continuous improvement initiatives. Training Evaluation and Feedback Conduct post-training evaluations to measure knowledge retention and skill proficiency and incorporate feedback into future training enhancements. Provide constructive feedback to agents on their performance, highlighting strengths and areas for development, and support their professional growth. Customer Satisfaction Score Able to Drive Contact Center’s overall CSAT Score to 90% & above and maximize the CSAT Survey Answer Rate as much as possible.
Job Scope: Ensure development of program management policy, strategy, and execution roadmap, in order to understand strategy and execution roadmap, according to function’s policies and frameworks, as well as to ensure alignment and compliance with legal regulations and with organization’s overall direction, standards and governance. Principle Accountabilities: Develop high-level corporate project/program management master action plan, according to function’s strategy and execution roadmap, in order to direct and guide corporate strategy and cross-group projects. Develop and conduct high-level corporate project plan, including scheduling, budgeting, and resource planning, to ensure synchronization of related project activities with other groups, time frame and resource utilization as per determined. Execute complex corporate strategic and cross-group project activities, and provide assistance, if required to ensure effectiveness of delivery of project aligning with objectives within determined timeline, budget and expected outcome. Accommodate high-level coordination and facilitation of project activities with cross functions or groups, in order to ensure smooth implementation. Anticipate and deal with complicated risks and concerns that may occur during project period to deliver the expected outcome of the project and mitigate any threats in quality. Review and implement project end to end delivery and sign-off, within project scope, timeline, and (if any) other requirements that were agreed upon, to ensure project completion and efficient work transfer to operational users. Perform other activities regarding program management, including ensuring quality of coordinating program meetings and conferences between both internal and external stakeholders and circulate MoM/ status reports to enhance effectiveness of communication and progress of projects, to facilitate smooth business operations. Collaborate with other departments/teams and CxOs to facilitate analysis and identify process improvement opportunities. Support senior members in activities that facilitate participation in business planning process and proactively identify opportunities to advance the success of the business. Be accountable for other certain works as assigned from immediate superior level.