Assist the sales team with administrative tasks to facilitate the sales process, including sales orders processing, prepare quotations, proposals, and contracts, and handle all related documentation accurately and in a timely manner as well as managing the documentation required for sales transactions Process sales orders accurately and efficiently, ensuring that all relevant information is captured and communicated to the appropriate departments. Coordinate with logistics and warehouse teams to facilitate timely delivery of machinery to customers. Coordinate with customers, sales teams and internal departments to ensure seamless communication and efficient execution of sales orders Maintain and update the sales database, including customer records, sales contract, sales activities, and relevant documentation. Collaborate with the sales team to coordinate sales activities, schedule appointments, and arrange product demonstrations or site visits process (sales trips) as required. Collaborate with the finance & account departments to ensure accurate and timely invoicing and payment processing.
Supervising new Machine Arrival Inspection, Pre delivery inspection and delivery inspection by accomplishing and following up the instruction (Inspection Report & Check Items) form Product Supplier. Supervising Troubleshooting, Repair Job and Component Overhauling. Controlling daily activities of Service Team and Prepare Service Recommended Part List. Contact customer to offer Service Job and other Special Program to maintain Customer relationship. Training and explaining Warranty Terms and Condition to Customer when deliver Machine to Customer. Update Technical Data and Information timely, by cooperating with Training & Technical Coordination Team. Contact Customer to follow up overdue, by cooperating with Service Admin Team. Prepare Technical Report or Warranty Failure Analysis Report to report Service Operation Manager and Training & Technical Coordination Team. Supervising and taking care jobsite repair job if necessary. Jobsite visit together with Service Team, Parts Sales Team and Training Team to collect Customer information and complaint. Coordinate between Service Operating Manager, Service Team and Customer for any aspect.