(For Marketing Department, Junior Cash Collector) *Follow up & Call for Overdue Customer Unit & Aftersales as per assign Dept Manager *Report Customer update information to Dept manager by daily *To keep overdue Customer statement and history by Hard copy and soft copy *To check monthly customer balance amount with account team data *Follow up for Machine Detail SMR and Location as per Overdue *Fill the data update in overdue Customer file and sent monthy to Dept Manager(Soft Copy) *Need to follow up Customer Location ,Address as per requirement *Repossess machine as per plan and schedule *Before repossess , need to check customer collateral detail with team and report to Dept Manager *After repossess follow up to Customer until finished the process , together with legal Team *Monthly collection report (unit and Aftersales) to Dept Manager *Need to comunicate & check with cross department due to Customer statement, payment and collection *Need to drive and visit around the country to follow up overdue Customer *Need to report Sr AR collector to every Customer case by daily *Need to do assign job as per Management
Supervising new Machine Arrival Inspection, Pre delivery inspection and delivery inspection by accomplishing and following up the instruction (Inspection Report & Check Items) form Product Supplier. Supervising Troubleshooting, Repair Job and Component Overhauling. Controlling daily activities of Service Team and Prepare Service Recommended Part List. Contact customer to offer Service Job and other Special Program to maintain Customer relationship. Training and explaining Warranty Terms and Condition to Customer when deliver Machine to Customer. Update Technical Data and Information timely, by cooperating with Training & Technical Coordination Team. Contact Customer to follow up overdue, by cooperating with Service Admin Team. Prepare Technical Report or Warranty Failure Analysis Report to report Service Operation Manager and Training & Technical Coordination Team. Supervising and taking care jobsite repair job if necessary. Jobsite visit together with Service Team, Parts Sales Team and Training Team to collect Customer information and complaint. Coordinate between Service Operating Manager, Service Team and Customer for any aspect.
Implementing to Advance, Payment & Claim Processes by daily, weekly and monthly Prepare monthly expense bills of office and MD & AMD’s expenses in time Operates and maintains office equipment, including printers, copiers, air-cond., generator, etc. Assist to Admin Manager and support other administrative staff to ensure efficient operations Manages calendars for senior staff, including making travel arrangements Check firefighting protection equipment the management of potential safety and security issues in accordance with the compliance guidelines Assist for collecting the office assets data and its maintenance as needed
Administration process for service operation (MO, PR/PO, Enquiry, Job Order, etc..) Prepare documentation advance & payment for service operation Claim documentation advance & payment for service operation Issued Invoices, follow up and service achievement for revenue & expense report Registered service jobs and daily status update report