Key Responsibilities: Assist in posting job openings on various job boards and internal platforms Screen resumes and shortlist potential candidates based on set criteria Schedule interviews and coordinate with candidates and interviewers Maintain and update candidate records in the applicant tracking system (ATS) Support onboarding processes for new hires Communicate with candidates professionally and timely Provide general administrative support to the Talent Acquisition team Help organize career fairs and recruitment events when required
Position Purpose: Execute Organization Development and performance initiatives that align with the Bank’s strategy, strengthen culture, and enhance organizational capability. Key Responsibilities: Manage Performance Management Process and Calibration Design, implement, and monitor performance management processes across the organization. Facilitate calibration sessions to ensure fairness, consistency, and alignment across teams. Provide guidance to managers on performance discussions and feedback delivery. Track performance trends and identify areas for improvement or recognition. Partner with Leaders for KPI and Development Alignment Collaborate with leaders to define team and individual KPIs aligned with organizational goals. Support leaders in identifying skill gaps and development opportunities for their teams. Advise on performance improvement plans and career growth pathways. Ensure alignment between business objectives and employee development initiatives. Execute OD Programs and Interventions Plan and deliver organizational development programs to drive culture and capability. Implement interventions for team effectiveness, leadership development, and change management. Evaluate program impact and recommend improvements for greater effectiveness. Facilitate workshops and sessions to enhance collaboration and engagement. Conduct Market Research and Benchmarking Gather and analyze market data to assess competitive HR practices and compensation trends. Benchmark internal policies, benefits, and practices against industry standards. Provide insights and recommendations to support strategic HR decisions. Monitor emerging trends to maintain organizational competitiveness. Lead Engagement and Employee Experience Surveys Design and administer surveys to measure employee engagement and experience. Analyze survey results and identify key focus areas for improvement. Partner with leaders to develop action plans addressing survey findings. Track progress on engagement initiatives and communicate outcomes to stakeholders. Support Talent Reviews and Development Initiatives Assist in talent review sessions to identify high-potential employees and succession plans. Support leadership in development planning and career progression discussions. Track talent metrics and provide insights for workforce planning. Facilitate programs that enhance employee growth and organizational capability. Skills and Competencies Requirements Technical Competencies • Business and Financial Acumen • Employee Communication • Human Resource Analytics and Insights • Human Resource Digitalization • Human Resource Policies and Legislation • Human Resource Practices Implementation • Human Resource Service Quality • Human Resource Systems Management • Job Analysis and Evaluation • Organizational Design • Performance Management • Project Management • Risk Management • Technology Integration Behavioral Competencies • Communication • Critical Thinking • Leadership • Problem Solving • Resource Management • Teamwork
Oversee and assure each respective branch's sales performance, productivity, and quality standards. Track the sales performance and task completions of Area Business Officers (ABOs) to ensure goal alignment. Collect and organize large datasets from various sources. Supply relevant sales data and insights to sales teams to facilitate informed decision-making. Create visualizations using tools like Excel, and Power BI, to help the team understand the data. Assist in converting potential leads into confirmed sales through telemarketing, outbound sales, and other methods as necessary. Gather and analyze market data to provide insights that enhance sales productivity and effectiveness. Prepare and distribute regular reports to update on sales activities and outcomes. Perform other duties as assigned to support sales and organizational objectives. Helped maintain and improve internal data systems and databases.
Overall Responsibilities To act as a strategic partner to assigned business units, ensuring alignment of HR strategies with business objectives. To support workforce planning, employee relations, performance management, talent development, and compliance. To enable business growth and operational excellence across the bank’s branches and departments. Responsible to develop people strategies and approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction for healthy employee relations. Key Areas of Accountability Partner with and advise the Management and HODs to develop and implement effective HR related policies and practices that will support the strategic growth of the Bank. Ensure to educate, coach, and partner with the managers on performance management, employee development goals and KPIs in line with the Bank’s strategy and goals. Provide timely information and feedback to the Management and HODs regarding HR issues and provide the expertise in the areas of the employee relations, development and coaching, compensation, and organizational development. Ensure participating and support in the continuous development of HR initiatives and programs like recruitment, retention, coms & bens, and learning & development. Partner with Learning & Development to work on value-added programs in areas of employee growth and development as well as their performance. Maintain a thorough understanding and knowledge of legal requirements to ensure regulatory compliance and reduce operational risks. Ensure and be champion, a change agent for and accelerate Bank’s Values and Culture in which the employees across the Bank feel engaged, inspired and involved to deliver top business results. Must be able to review, analyze and interpret employee related reports and to guide decision making and provide proactive solutions to tackle the area which require improvement for the Bank and employees. Must add value to overall business objectives, provide HR solutions, ensure for a diversified workforce, resolve personnel grievances, retain a talented workforce, and ensure compliance with regulations. Skills and Competencies Requirements Technical Competencies Strong knowledge of labor law and HR best practices. Understanding of banking operations and regulatory environment. Proficiency in MS Office; HRIS experience is an advantage. Proactive, adaptable, and results-oriented. Behavioural Competencies Strategic Thinking Leadership and Team Management Communication and Collaboration Critical Thinking & Problem Solving Integrity and Confidentiality
Key Areas of Accountability: • Monitor operational risk incidents across the organization and prepare regular reports for management. • Record and maintain a database of operational risk events and losses. • Assist in implementing risk control measures and initiatives across departments. • Promote a risk-conscious culture within the organization. • Maintain accurate and up-to-date documentation of risk management activities. • Support the preparation of risk-related reports for internal and external stakeholders. • Handle other operational risk-related duties or projects as assigned by the Risk Manager or Department Head. Skills and Competencies Requirements: • Written and communication skills. • General English (4) skills • Strong interpersonal and team work skills. • Ability to maintain confidential information. • Excellent attention to details • Computer literate.
Responsibilities Understand the basic talent acquisition process including the manpower planning and budget. Understand local talent market and know how to use online and offline talent acquisition channels and ensure to do vacancy announcement on appropriate channels. Good networking skill and understand where to get the targeted talents. Understand CV Screening Methodology in collaboration with hiring functions (which could be departments and branches) Data handling for the recruitment funnel and dashboard, monitor the CV database. Able to manage interview schedule for different interview panels and ensure the interview-related arrangements including written tests. Handle assigned and allotted interview sessions as being People Panelist with proper interviewing techniques Follow-up for after interview data and feedbacks from panelists. Ensure the background check and blacklist checking of the potential candidates. Get management approval for the best-fit candidates. Good offer management and negotiation with candidates. Run the required medical process for the offer accepted candidates. Any other duties or projects assigned by line manager.
Relationship Management To advice Royal Banking Clients on various products and services provided by AYA Bank. To build and maintain strong, long-lasting relationships with Royal Banking clients. To response initial business enquiries, sourcing of new Royal Banking customers, following up and meeting with business customers face-to-face. To handle day-to-day transactions of Royal Banking customers To promote AYA’s product & service in marketing events; as necessary. To manage Royal Banking service desk To always ensure Service excellence for Royal Banking Customers. Being as the main point of contact for Royal Banking clients, addressing any inquiries or concerns in a timely manner. Networking and Representation To build a network of business introducers in the local professional and business community To represent the company at industry events, conferences, and networking opportunities. To build relationships with key stakeholders in the industry.
Identification, review and reporting on key controls, policies and procedures related to the management of operational risks Collect market information as well as potential fraud data that may be encountered by the Bank Analyze the data collected and advice the superiors on risk mitigation techniques Work closely with business units to understand risk management and related operational risk issues Perform risk assessments and gap analyses over operational risks Develop and implement operational risk policies and procedures, with a focus on operational risk identification testing, scenario design, and operational risk measurement Any other duties or projects assigned by line manager.
Key Responsibilities Conduct risk assessments in coordination with various departments and management. Allocate resources and prepare detailed audit programs. Lead audit teams during planning, fieldwork, reporting, and follow-up. Review working papers, testing results. Ensure timely completion of audits within the approved plan. Present audit findings, root causes, and recommendations to management. Monitor and track the implementation of audit recommendations. Coach and mentor audit staff to enhance performance and professionalism.