AYA Bank

To be recognized as the leading bank in Myanmar through pursuit of excellent and long term sustainable growth for the bank and its stakeholders.
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About AYA Bank

Employer Details

  • Type: Direct Employer
  • Industry: Banking/ Insurance/ Microfinance
  • No. Employees: 5001 to 10000


AYA Bank Head Office (Rowe),No. 416, Corner of Mahabandoola Road and Mahabandoola Garden Street,,Yangon, Myanmar

Company vision and mission

To be recognized as the leading bank in Myanmar through pursuit of excellent and long term sustainable growth for the bank and its stakeholders.

What we do

AYA Bank is a leading private sector bank in Myanmar. The Bank was licensed by the Central Bank of Myanmar on 2 Jul, 2010 and reincorporated as a Public Company Limited on 30 Dec, 2022. The Bank is committed to the strategic roadmap of going public with higher level of transparency, financial rigor, stringent reporting deadlines and compliance requirements. This transaction from private to public intends to distribute ownership among general public shareholders in the future and allows them to reap the benefits of a business's success by delivering strong returns.

Headquartered in Yangon, AYA Bank is serving individuals, small and middle market businesses, large corporations, and government sector with extensive branch network across the country. Our comprehensive network does not end local, and we are connected to the wider Asia region and global.

AYA Bank is the country's one of the largest banks with almost (3) million customer and (262) branches. Our large and loyal customer base has been one of the key drivers of our success, allowing us for rapid growth over the years. The bank focus on deepening relationships with customers, providing best-in-class customer serivce, and leveraging technology as the enabler to rapidly expand the customer base.

Why you should join us

We value our people. We nurture, develop and respect our talents, celebrate their success together, and are respected for our highly professional approach. We take bold steps to invest in the trainings and development of workforce to become "future-ready" as the financial industry evolves.

AYA bank also believes that a career is made up of many things - ranging from professional growth to supporting a family. We are committed to turning employees' dreams into realityl believing the elements of "Rewards and Recognition" for the desired behaviours displayed by our people is a good culture to be built.

Our workplace and culture

Here at AYA Bank, you will find every opportunity to build a meaningful career and working toward a better shared future. With an inclusive culture, excellent learning and development, and a reward package that lets our talents set their priorities, there are plenty of reasons this is a great place to work.

While maintaining priority of products and services which are beneficial and convenient for our customers, AYA Bank remains vigilant and focused on supporting internal customers, "Our Employee". We use our creativity and take actions to make a positive difference to the world and our employees. We fully understand the different requirements of diverse people and develop various financial benefits to accommodate their needs.

For more information; please visit our official site

Than Hlaing

Head of IT Enterprise

Six years ago, I visited to a job gair in Singapore while I was working in a Singapore IT Firm. As soon as I met with AYA Bank Team, I decided to join AYA mainly because of Chairman U Zaw Zaw, for his good reputation and being an inspirational leader with his contribution towards the community. When I got start working with AYA IT Team in Yangon, I realised that I did a right choice of choosing AYA as being my employer. The working environment is being positive and colleagues are well collaborative, kind and helpful. If someone would ever ask me whether I would recommend to work with AYA, my answer would be definite YES.

Ye Aung

Head of Corporate Domestic Banking

He embarked on his banking career with an entry-level position in AYA Bank in 2012. Together with his strong devotion to duty, extensive upskilling and development programs prepared him for the next step in his career journey. "Since becoming part of AYA Bank, I have been promoted to team leader role at the Business Unit Department. I've received a huge amount of support and training from the business, and I am really enjoying the new challenge. I continue to learn something new every day as the role and business evolve." In his current role as Head of Corporate Domestic Banking, he is responsible for managing local corporate businesses that involves commercial growth in terms customer base and income for the Corporate Targets.

Khine Swe Thaw @ Pon't

Head of OD & Talent Management

She started her career at AYA Bank as Trainer and Learning Program Manager in 2015. Specializing in employee development and performance management, she believes in the power of investing to help individuals in creating a better tomorrow. "I have felt highly-valued and have been invested in developing my skills and reach my career goals. I have always been proud to be part of AYA Bank and see the business growing together with enriched operation and support; whilst still keeping the personal touch among teams." Currently, she is Head of Organization Development & Talent Management and taking responsibilities relentlessly with her rich background knowledge, experiences in both Human Resource Management and Organizational Developmen fields

If you haven't found a suitable job, submit a General Application and recruiters at this company will keep your CV for future review!

All AYA Bank Jobs
Responsible overall Bancassurance Operations in the absence of HOB; Oversee the smooth operation of the Bancassurance Branches Ensure allocation of (IS) Insurance Specialists by the insurer is as per agreed by the Steering Committee. Ensure all Marketing, Branding collaterals/ materials are placed as per agreed by Steering Committee Communicate Key Performance Indicators to the employees of the Bank dedicated for insurance sales Develop procedures designed to ensure that the employees of the Bank are trained and licensed (if required) to be able to refer, promote or sell insurance products/ service offerings to the Bank customers; Identify potential branches to expand Bancassurance sales operation Review and conduct marketing, promotion activities in collaboration with insurance partners and branch managers in the relevant territory Review the Sales report/Branch performance Ensure the data protection of the bank Create/Develop new product by bundling the Bank product and Insurance product Assist HOB for the Department finance and accounting
-To drive both normal trade and border trade to achieve the target -Conduct regular branch and client visits and resolve customer queries. -Able to manage team members in day-to-day performance of their jobs. - Drive the Bank's Trade portfolio as well as transforming and restructuring department. -Handle all type of corporate product and service such as Trade, Trade financing, Border Trade, FX dealing, Corporate Financing, and deposit and offering service to corporate clients. -Achieves Trade sales operational objectives as per strategic plans and reviews and contribute Trade sales information and recommendations for preparing Strategic plan -Motivate the team and individual team member to achieve the highest work standards and to improve their performance. Provide solutions for any conflict in the team where necessary.
The Brand Production Videography/Photography Manager at AYA Bank's Marketing Department will report to the Events & Brand Production Senior Manager and have the following responsibilities: Brand Production Manager: Serve as the brand endorser for AYA Bank and related products, creating awareness and excitement for the company's services or products. Interact with customers to listen to their feedback and develop new ways to effectively market products. Coordinate with internal stakeholders and agencies to ensure successful production of the brand. Pre-Production: Develop scripts and determine the best shooting angles for footages. Contribute to storyboarding and thematic building if needed. Stay updated on new commercial trends and technical know-how for production execution. Conduct location scouting and selection, assessing from commercial and technical perspectives, and preparing a deck. In-Production: Manage video, sound, and event production. Set up camera equipment before and after photo or video shoots, including tripods, monitors, lighting gear, and cables. Provide professional insights and advice on optimizing shots for the targeted audience. Plan, prepare, and rehearse scenes. Follow camera angles and scripts accurately. Creatively frame shots to meet the specifications of directors and producers. Respond quickly to directions from the director. Post-Production: Manipulate and edit film pieces in a seamless and invisible manner to the audience. Grasp the production team's needs and specifications based on the provided brief. Review shooting script and raw material to create a shot decision list considering scenes' value and continuity. Trim footage segments and assemble the sequence of the film. Add music, dialogues, graphics, and effects. Create rough and final cuts. Ensure logical sequencing and smooth running. Consult with stakeholders throughout the production and post-production processes. Continuously discover and implement new editing technologies and industry's best practices to maximize efficiency.
To deliver good customer service to customers To ensure customers understand AYA Bank's product and services in details To complete KYC's information (Know Your Customer) To assist customers for their cash withdrawal and deposit according to the banking operating procedures To help Branch Manager for the daily closing process To function the branch administrative and necessary HR processes To comply with banking policy, operation and procedures as instructed by Head office or Central bank of Myanmar
Running and testing the existing and new mobile and internet banking features. Developing test data, test cases and prioritising test activities for new features, functions and bug fixed. Coordinating with the development and project management teams to develop effective test plans and strategies. Incident management & problem management for retail banking. Manage reconciliation, settlement & backend operations for the third parties’ transactions. Ensure delivery of products and services to complete within agreed-upon timeframes. Research and resolve client issues related to digital channels on time. Supports projects as assigned by the digital channels management team. Perform other related duties as assigned or requested.
· Handle incoming customer inquiries and assist customers with inquiries related to KYC Information, transactions, technical issues, and general product information. · Develop a deep understanding of the MFS products and services, staying up-to-date with any changes or updates. · Effectively communicate product features, benefits, and usage instructions to customers. · Maintain high standards of customer service quality and professionalism in all interactions. · Collaborate with cross-functional teams to address customer pain points and enhance overall customer experience. · Flexible to work on shift assignments if required. · Perform other duties as assigned.
• Manage operation support to AYA Bank’s branches, AYA Pay subscribers, agents and merchants. • Perform KYC Verification, operation issue handing from AYA Branches and make sure to deliver within SLA. • Analyze problems/issue to come up with solutions effective in addressing customer and partners complaints. • To be able to communicate at all levels within AYA Pay Departments • Proactively identify opportunities to enhance operational efficiency, customer experience, and overall service quality. • Perform other duties as assigned.
• Identify, assess, and prioritize potential risks related to AYA Pay operations, products, and services. • Develop and implement risk management strategies and action plans to mitigate and manage identified risks. • Develop and maintain compliance policies, procedures, and guidelines to align with regulatory standards. • Ensure that all AYA Pay operations and activities adhere to applicable laws and regulations. • Implement a robust monitoring program to assess the effectiveness of risk mitigation measures and compliance controls. • Prepare and present regular reports on risk assessment findings, compliance status, and recommended actions to senior Management. • Collaborate with regulatory authorities, internal stakeholders, and external partners to ensure clear communication and Alignment on risk and compliance matters. • Perform TTR/STR Monitoring and Reporting. • Perform other duties as assigned.
• Monitor KYC requirements for both customer and partners. • Report back to Management on current risk and compliance performance. • Perform TTR/STR Monitoring and Reporting. • Perform other duties as assigned.
AYA Bank Awards