Key Responsibilities Provide exceptional customer service to in-store visitors, offering personalized styling advice and product knowledge Manage online sales inquiries via social media, website chat, email, and messaging platforms in a timely and professional manner Assist customers throughout the full sales journey—from initial consultation to purchase and after-sales support Present jewelry pieces with care, confidence, and attention to detail, ensuring brand standards are upheld Handle point-of-sale transactions accurately, including payments, invoicing, and order processing Support online order fulfillment, including packing, coordination with logistics, and follow-up communication Maintain an organized, clean, and visually appealing store environment Build lasting relationships with customers to encourage repeat business and brand loyalty Stay updated on product collections, gemstones, pricing, and ongoing promotions Collaborate with the marketing team by supporting online launches, campaigns, and customer engagement initiatives