Install and configure computer hardware and software operating systems and applications Monitor and maintain computer systems and networks Communicate with staff and customers through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues Troubleshoot network problems Diagnose and solve hardware or software errors Replace parts as required with approval from Administrative Manager Provide IT-related operational support, including Procedural documentation and relevant reports Follow diagrams and written instructions to repair IT errors and set up systems Monitor and maintain schedules to update or upgrade all IT-related systems and applications Support the roll-out of new IT systems and applications Create new users' accounts and profiles and solve IT related issues Respond within agreed time limits to IT requests Work continuously on a task until completion or referral to third parties, if appropriate with approval from the Administrative Manager Prioritize and manage IT cases Rapidly establish good working relationships with customers and other professionals, such as software developers and IT providers Test, evaluate and recommend new technology Conduct necessary safety checks on computer equipment and software Follow instructions from and report to Administrative Manager
• Responsible for driving top line growth, medium term category and brands’ share targets as well as specific marketing objectives relating to brand health and equity. • Translating knowledge and insights into strategy and ensuring strategies are aligned to category growth ambition. • Leads cross-functional innovation teams to drive any agreed innovation projects and ensure aligned to Brand Vision Plan. • Develops an integrated product, pack, price and communication mix and trade proposition for mix test/simulated test markets to evaluate market potential. • Identifies competitor assumptions, Customer/channel priorities, Price/value guidelines, and the optimization of shopper and consumer insight at a regional level • Work with regional Brand building to translate the Brand Vision Plan into the Brand Marketing Plan. • Manages the development of selected Integrated Brand Communication (IBC) and develops communication material for exploitation across a number of channels. • Is the expert voice of the brand from a retailer, shopper and consumer perspective?
1. Support the Sales Channel/Brand Manager with data and statistics, payments and other projects 2. Support the Sales Department with customer administration 3. Process orders 4. Check data accuracy in orders and invoices 5. Contact customers to obtain missing information or answer queries 6. Assist with the follow up of invoices and management of receipt of payments from customers 7. Liaise with the Warehouse Department and Logistics Department to ensure timely deliveries 8. Maintain and update sales and customer records 9. Develop monthly sales reports 10. Communicate important feedback from customers internally 11. Ensure sales targets are met and report any deviations 12. Stay up-to-date with product knowledge, features, promotions, fees, incentives, margins, etc., 13. Communicate and cooperate effectively with relevant departments in the organization 14. Perform other related duties and required of the Sales Department 15. Follow instructions from and report to the Sales Channel/Brand Manager