Work in team and cross functionalenvironment Communicate effectively withsuppliers, vender, customers, NOC and other engineers. Comply with District safety procedures and specific safety requirements of this position Recognize unsafe practices and ability to recommend and implement corrective actions Perform under minimum supervision Recognize process waste and suggest changes.
Monitor network infrastructure, backbone links, and services 24x7. Detect, troubleshoot, and escalate network incidents and outages. Coordinate with vendors, carriers, and internal teams during outages. Monitor bandwidth utilization, latency, packet loss, and interface errors. Handle customer tickets and provide timely updates. Perform network health checks and preventive maintenance. Generate incident reports and daily operational reports. Support configuration changes during maintenance windows. Escalate critical incidents according to SLA procedures. Maintain operational documentation and troubleshooting records.