Provide day-to-day technical support to internal employees via the helpdesk, email, or in person. Diagnose and resolve hardware, software, network, and system issues efficiently. Set up, configure, and maintain laptops, desktops, wired and wireless network printers, and peripheral devices. Install, update, and license operating systems (Windows/macOS) and core business software (Microsoft 365, Antivirus, etc.). Monitor, configure, and maintain local internal network infrastructure, including LAN, Wi-Fi, Routers, Switches, and Access Points (APs). Handle installation, setup, configuration, and routine maintenance of CCTV cameras and NVR/DVR systems. Monitor CCTV system uptime, manage storage capacity, and handle video footage retrieval requests when required. Assist in managing meeting room Audio-Visual equipment and video conferencing systems. Maintain an accurate inventory of all company IT assets (Laptops/Desktops, Printers, CCTV units, Network devices), software licenses, and hardware equipment.
1. International Traffic & Peering Management BGP Operations: Monitoring and managing Border Gateway Protocol (BGP) sessions with international upstream providers (Tier 1 carriers) and peering partners at Internet Exchange Points (IXPs). Traffic Engineering: Optimizing traffic paths to ensure low latency and cost-effective routing using tools like BGP communities, local preference, and AS-Path prepending. 2. Network Surveillance & Fault Management 24/7 Monitoring: Utilizing tools like SolarWinds, Cacti, Zabbix, or NetFlow to maintain real-time visibility into core IP nodes (e.g., Juniper MX series or Huawei Switches). Incident Response: Serving as the first line of defense for international outages, fiber cuts (Submarine or Cross-border terrestrial), and hardware failures. Troubleshooting: Diagnosing complex L2/L3 issues, including MPLS label switching problems, packet loss on international segments, and DNS resolution issues. 3. Carrier & Vendor Coordination Upstream Interaction: Opening and tracking trouble tickets with international carriers (e.g., Tata, NTT, Cogent) during circuit outages or performance degradation. SLA Compliance: Ensuring that international transit and private leased circuits (DPLC/IPLC) meet the agreed-upon Service Level Agreements (SLAs). Remote Hands Coordination: Working with field engineers or data center staff for hardware replacements or physical cross-connects at landing stations or POPs. 4. Documentation & Reporting Daily Health Checks: Generating reports on network availability, top-talkers, and latency metrics for senior management. Root Cause Analysis (RCA): Investigating the "why" behind major outages and documenting preventative measures.
As Customer Service for managing ticket complaints, documentations for databases. Handling of customer enquiries,compliance with regulatory requirements. Preparation of service ticket reports and follow up for pending queries. -Provide Superior Customer Experience on Calls/Email to Consumer -Resolve all Customer Queries and Follow Established Procedures as Appropriate with related team -Provide alternatives and apply Superior Service No, Call Handling -Skills on duty (Day & Night) with shift on floor -To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the -Customer while being compliant with the laid guidelines. -Highlight Issues through Feedback and escalation matrix internally and externally -Recommend Changes in Workflows as needed
Manage projects from requirement gathering through development, testing, deployment, and handover. Ensure projects are delivered on time, within scope and budget, and with minimum errors. Track all tasks, milestones, deadlines, and project status using the project tracking tool. Proactively identify delays, blockers, resource gaps, and risks, and take necessary follow-up actions. Provide timely project progress, issues, completion status, and key insights to the COO. Maintain strong client relationships and ensure clear communication, expectation management, and trust. Coordinate internal developers, freelancers, and vendors to ensure clear responsibilities and timely delivery. Oversee vendor relationships, performance, deliverables, and costs. Monitor project cost against timesheet/resource usage and identify any cost or resource overruns. Ensure proper testing/UAT and quality checks before final delivery. Ensure all projects follow established SOPs, documentation, and development processes. Conduct research and benchmarking to improve solutions, pricing, efficiency, and competitiveness. Be proactive, resourceful, and solution-oriented, taking initiative to resolve issues without waiting for escalation. Maintain strong communication and coordination across Management, technical teams, vendors, and clients.
1. Manage social media pages, including responding to comments and direct messages. 2. Maintain page administration, moderation, and publishing support. 3. Develop and update FAQ, response, and messaging guidelines. 4. Prepare monthly, ad hoc, competitor, and post-performance reports. 5. Escalate customer issues and identify recurring community trends. 6. Work closely with content, creative, and account teams to ensure consistent communication. Reporting Structure This role reports directly to the following BrndWrx leadership members: . Head of Strategy
Monitor network infrastructure, backbone links, and services 24x7. Detect, troubleshoot, and escalate network incidents and outages. Coordinate with vendors, carriers, and internal teams during outages. Monitor bandwidth utilization, latency, packet loss, and interface errors. Handle customer tickets and provide timely updates. Perform network health checks and preventive maintenance. Generate incident reports and daily operational reports. Support configuration changes during maintenance windows. Escalate critical incidents according to SLA procedures. Maintain operational documentation and troubleshooting records.
Responsibilities and Duties Lead and perform maintenance activities for fiber networks, ODN networks, and backbone infrastructure. Diagnose and resolve network faults within the agreed Mean Time to Repair (MTTR). Coordinate with Field Engineers and Technicians during emergency restoration activities. Perform fiber testing using OTDR and other testing equipment to identify and rectify faults. Support customer installation, migration, and service restoration activities. Maintain accurate records of maintenance activities, outage reports, and corrective actions. Google Earth for route planning, network documentation, and infrastructure verification. Participate in standby and emergency response activities as required.
Key Responsibilities and Duties Operational Management Lead and manage daily field operations activities across all assigned regions. Ensure the availability and reliability of fiber networks, ODN infrastructure, and backbone systems. Monitor operational performance and ensure compliance with Service Level Agreements (SLAs) and MTTR targets. Develop and implement preventive maintenance programs to minimize service interruptions. Coordinate emergency restoration activities during major network outages. Planning and Resource Management Develop annual and monthly maintenance plans aligned with business objectives. Monitor workforce utilization to optimize productivity and operational efficiency. Manage field tools, equipment, spare parts, and inventory requirements. Participate in budget planning and cost-control initiatives within the department.