Supervise and coordinate daily administrative and office operations. Manage office supplies, equipment, facilities, and general administrative matters. Coordinate with internal teams, vendors, landlords, service providers, and external parties. Monitor office maintenance, repairs, utilities, and other facility-related matters. Maintain proper records, documents, contracts, and administrative files. Support management with administrative reports and day-to-day coordination. Supervise and assign tasks to admin/support staff when required. Assist with company events, meetings, travel arrangements, and other office activities. Monitor administrative expenses and ensure proper documentation and cost control. Handle other administrative duties and ad-hoc assignments as required by management.
Client Management & Growth Manage day-to-day client communication, requests, feedback, meetings, and follow-ups. Build strong client relationships and develop a clear understanding of their brand, business, audiences, and objectives. Identify opportunities to add value and support account growth. Project & Account Management Manage projects from brief through execution, production, and final delivery. Develop clear creative, strategy, media, and production briefs. Coordinate timelines, budgets, scopes, approvals, resources, suppliers, and deliverables. Attend and support productions, shoots, activations, events, and other project requirements as needed. Ensure production requirements, schedules, logistics, and outputs are properly managed. Team Coordination Act as the communication link between clients and creative, strategy, media, production, and external partners. Track priorities, feedback, approvals, dependencies, and outstanding actions. Identify risks or delays early and escalate where necessary. Maintain accurate project trackers, documentation, meeting notes, and status updates. Strategic & Quality Support Contribute relevant input to creative, strategy, media, and production discussions. Ensure deliverables meet client objectives, brand standards, agreed specifications, and agency quality expectations. Collaboration & Agency Culture Work closely and professionally with colleagues across departments and partner teams. Maintain reliable attendance, punctuality, and availability for office work, client meetings, productions, and other scheduled agency commitments. Support a collaborative, accountable, and positive agency culture.
Community Engagement & Page Management Manage comments and direct messages using approved brand tone and response guidelines. Maintain page administration, moderation, and publishing support, following agreed approval processes. Monitor conversations, handle routine enquiries, and maintain records of issues and follow-up actions. Response Guidelines & Issue Escalation Develop and update FAQs, response templates, and messaging guidelines with the relevant teams. Escalate customer complaints, sensitive issues, and potential reputation risks promptly through agreed channels. Coordinate with account teams to obtain accurate information and approved responses, and track unresolved issues. Maintain organised page records and handover notes, and flag access issues or operational delays early. Check assigned responses and published content for accuracy and adherence to brand guidelines. Reporting & Audience Insights Prepare accurate monthly, ad hoc, competitor, and post-performance reports with clear findings and recommendations. Identify recurring questions, audience sentiment, community trends, and opportunities to improve engagement. Share relevant community feedback with strategy, content, creative, and account teams to inform future work. Work closely with content, creative, and account teams to maintain consistent communication across client channels. Growth Opportunities Support digital analytics and build a foundation in paid media and campaign reporting. Assist with social listening and audience insight analysis, developing towards a Digital Specialist or Insights & Analytics role through training and experience. Collaboration & Agency Culture Work closely and professionally with colleagues across departments and partner teams. Maintain reliable attendance, punctuality, and availability for office work, client meetings, productions, and other scheduled agency commitments. Support a collaborative, accountable, and positive agency culture.
Creative Ideas & Digital Content Develop original digital creative ideas that answer the brief and support the broader campaign idea. Translate concepts into social posts, short-form videos, series, and other relevant content formats. Identify relevant trends and cultural opportunities, and adapt them meaningfully to each brand. Copywriting & Content Planning Write headlines, taglines, captions, scripts, calls to action, and supporting copy in English and Burmese. Develop hooks, narratives, and execution references suited to TikTok and other social channels. Adapt tone and messaging to each brand, audience, platform, and communication objective. Develop content themes, calendars, and rollout plans, defining the idea, message, format, and purpose of each item. Plan content around agreed deadlines, budgets, production resources, and agency capabilities. Briefing & Team Coordination Review briefs, ask useful questions, and clarify objectives, audiences, deliverables, and messaging. Develop clear decks and execution briefs, and present ideas internally and to clients with rationale and references. Collaborate with designers, art directors, production, strategy, and account teams through development and delivery. Manage assigned deadlines, incorporate agreed feedback, and flag risks or delays early. Insights & Quality Support Use audience insights, community feedback, and performance findings to improve ideas and future content plans. Proofread all assigned copy for grammar, spelling, accuracy, clarity, and brand consistency before delivery. Collaboration & Agency Culture Work closely and professionally with colleagues across departments and partner teams. Maintain reliable attendance, punctuality, and availability for office work, client meetings, productions, and other scheduled agency commitments. Support a collaborative, accountable, and positive agency culture.
Lead planning and design of FTTH/FTTx, Metro, Backbone and Access Fiber Networks . Develop and review HLD/LLD, fiber routes, ODN architecture, fiber core allocation and network topology . Plan and optimize DIA, DPLC, IPLC and IP Transit (IPT) network requirements. Develop network capacity, expansion, redundancy and route diversity plans . Coordinate with IP/Core, Transmission, NOC, Operations, Construction and Project teams for network deployment. Review network utilization and forecast future traffic, subscriber and customer growth. Prepare and review BOQ, CAPEX estimates and technical specifications for network projects. Manage GIS/AutoCAD, fiber inventory and As-Built documentation . Lead, manage and provide technical guidance to the Network Planning team . Coordinate with vendors, contractors and internal departments to ensure projects meet approved designs and standards. Perform other related duties as assigned by senior based on business and operational requirements.
Manage projects from requirement gathering through development, testing, deployment, and handover. Ensure projects are delivered on time, within scope and budget, and with minimum errors. Track all tasks, milestones, deadlines, and project status using the project tracking tool. Proactively identify delays, blockers, resource gaps, and risks, and take necessary follow-up actions. Provide timely project progress, issues, completion status, and key insights to the COO. Maintain strong client relationships and ensure clear communication, expectation management, and trust. Coordinate internal developers, freelancers, and vendors to ensure clear responsibilities and timely delivery. Oversee vendor relationships, performance, deliverables, and costs. Monitor project cost against timesheet/resource usage and identify any cost or resource overruns. Ensure proper testing/UAT and quality checks before final delivery. Ensure all projects follow established SOPs, documentation, and development processes. Conduct research and benchmarking to improve solutions, pricing, efficiency, and competitiveness. Be proactive, resourceful, and solution-oriented, taking initiative to resolve issues without waiting for escalation. Maintain strong communication and coordination across Management, technical teams, vendors, and clients.
1. Manage social media pages, including responding to comments and direct messages. 2. Maintain page administration, moderation, and publishing support. 3. Develop and update FAQ, response, and messaging guidelines. 4. Prepare monthly, ad hoc, competitor, and post-performance reports. 5. Escalate customer issues and identify recurring community trends. 6. Work closely with content, creative, and account teams to ensure consistent communication. Reporting Structure This role reports directly to the following BrndWrx leadership members: . Head of Strategy