Analyze the performance of CANAL+ Myanmar's App, Decoder, content, and TV channels to generate actionable business insights and support strategic decision-making Monitor customer viewing behavior, content consumption trends, subscriber engagement, and platform performance. Prepare and deliver weekly, monthly, seasonal, and ad hoc reports, including audience ratings, content performance, subscriber analytics, and key business KPIs. Develop customized reports and dashboards to support the needs of cross-functional teams and management. Conduct market, consumer, competitor, and industry analysis to identify trends, opportunities, and business risks. Collaborate with the Content, Programming, Customer Care, Commercial, Marketing, Digital, and Business Development teams to provide data-driven recommendations that improve business performance and customer experience. Support content acquisition, programming, marketing campaigns, and promotional initiatives through audience and performance analysis. Build and maintain strong relationships with local research agencies, data providers, and CANAL+ global teams to ensure accurate audience measurement and timely analytical reporting. Continuously improving reporting processes, KPIs, dashboards, and analytical tools to enhance business efficiency. Present analytical findings and recommendations to management and key stakeholders.
Monitor and audit agent performance across all channels (Inbound, Outbound and Digital) Identify performance gaps and perform root cause analysis to recommend targeted improvement plans that drive CX and sales Prepare Quality Result and VOC Reports Prepare call scripts and conduct training for contact center operations Share updates, process changes and relevant information with agents Support the implementation of new initiatives to enhance CX, service quality and sales performance
JOB DESCRIPTION: Provides product/service information by answering questions; offering assistance. Operation floor checking for support to agents call answering. Checking and arrange manpower for call center service level by time. Monitor low productivity and low score on customer satisfaction. Briefing/coaching to agents for weekly QA score and improves quality results by recommending changes. Monitor and encourage for telemarketing to achieve daily target. Maintain and control for group attendant %. Maintains call center database by entering and verifying information; updating.
Job Summary The Supervision Technician is responsible for 24/7 monitoring of broadcasting, transmission, and network systems to ensure uninterrupted service delivery. The role requires hands-on experience in NOC monitoring, incident handling, tickets logging and escalation management. The candidate must understand the operational nature of a Network Operations Center, including real-time alarm monitoring, service impact assessment, and cross-team coordination. Key Responsibilities 1. System & Service Monitoring Monitor broadcasting platforms, headend systems and infrastructure. Monitor transmission links (Satellite, Fiber, IP-based transport). Track alarms, alerts, and performance using monitoring tools. Identify service degradation and potential risks proactively. 2. Incident Management Detect, analyze, and troubleshoot first-level technical faults. Perform initial diagnostics and isolate root causes. Escalate incidents to relevant internal teams or vendors based on severity. Follow escalation matrix. 3. Escalation & Communication Act as the first point of contact during service outages. Coordinate with Infra, IT, cross departments and vendor teams. Provide timely incident updates to management. Prepare incident reports and post-mortem summaries. 4. Operational Procedures Follow SOPs and operational workflows. Maintain shift handover reports with clear fault status updates. Ensure accurate logging in ticketing systems. Support planned maintenance activities and change management processes. 5. Service Quality Assurance Ensure broadcast signals are delivered without interruption. Monitor Transport Streams and verify service availability across platforms
This role is ideal for someone with a strong understanding of digital and social media platforms, content marketing, SEO/SEM, and digital media buying. This role requires strong copywriting skills and a passion for sports, local content, and digital media. Support the planning and implementation of digital marketing campaigns across social media, SEO/SEM, content marketing, and digital media buying. Write clear, engaging, and brand-consistent copy for social media posts, digital ads, websites, and short-form video scripts. (error-free) Plan, schedule, and manage content across CANAL+ digital platforms, including Facebook, Instagram, YouTube, TikTok, Viber, and website. Assist in developing and executing content strategies that align with marketing goals and audience interests. Create engaging short-form video content (e.g., Facebook Reels, TikTok videos), leveraging tools like CapCut and similar. Coordinate with talents to ensure scripts effectively promote the content and convey key messaging Collaborate with designers, editors, and editorial teams to support the content production, including visuals, videos, and animations. Monitor current trends, digital culture, and platform updates to inform content creation and audience engagement. Analyze campaign performance and provide actionable insights for ongoing optimization. Ensure brand consistency and high-quality output across all digital touchpoints.