Provide first-line support for ERP issues related to store operations. Monitor system usage and ensure compliance as guideline at the store level. Troubleshoot and resolve issues, and escalate to respective functional unit(s) when needed. Deliver hands-on training to store staff on ERP processes and functions. Ensure all store users understand and follow proper ERP procedures. Update and maintain user manuals or quick guides for store reference. Collect feedback from stores and recommend improvements to system usage or process. Submit store visit reports and highlight recurring problems and training needs. Willingness to travel frequently to regional stores
Requirements Analysis & Documentation Elicit, analyze, and document detailed business and system requirements through workshops, interviews, data analysis and any requirement gathering techniques. Translate business needs into functional specifications, user stories, and process flows Support scope definition and change management during project lifecycle Business Process Improvement Evaluate existing workflows and identify optimization opportunities through automation or system enhancements Work with stakeholders to redesign inefficient processes and establish measurable KPIs Ensure proposed solutions align with both operational and strategic business goals Stakeholder Collaboration Serve as a liaison between business units and IT teams to ensure clear understanding and alignment Facilitate discussions between end-users, technical teams, and external vendors to validate requirements and deliverables. Manage expectations and maintain transparent communication throughout the project lifecycle Solution Validation & Quality Assurance Support testing phases by validating requirements, reviewing test cases, and coordinating user acceptance testing (UAT) Ensure delivered solutions meet agreed business outcomes and compliance standards Document and communicate post-implementation feedback and lessons learned Innovation & Business Insight Enablement Leverage insights from projects and operations to propose new digital solutions or efficiency improvements Support management with business impact analysis and recommendations for future technology initiatives Contribute to the continuous improvement of enterprise processes and data-driven decision-making
Search seasonal items and highlight items Detail price change and proceed Return process in detail Nego and discuss big promo items Improvement (Rebate, Buying Income, Sale and Gross Profit) Evaluate and make suggestions for new product offerings based on consumer research Examine promotion details and resolve any pricing discrepancies if needed Provide all the needed information on products, their prices and promotion Handle all supplier inquiries and requests Provide strongly promotion for customers such as promotion periods Monitor sales improvement and SLA. Planning the purchasing of goods based on market supply chain requirements Scouting and qualification of best suppliers in terms of quality-cost ratio Negotiating economic and contractual conditions, i.e. time, cost, quantities, delivery terms Managing purchases and inputting orders and details using management software Monitoring deliveries and stock levels Producing reports on merchandising department activities Analyzing market trends Data support to line Manager Other related responsibilities and duties as assigned by line Manager Day to day issue (Capital & GNG) Perform any other tasks as assigned by line manager
Perform penetration testing on applications, APIs, and cloud environments. Conduct network penetration testing on servers, databases, and POS devices. Assess wireless networks for security risks. Support social engineering tests such as phishing campaigns. Provide reports with risks, remediation, and mitigation steps. Work with teams to implement fixes and improvements. Guide junior engineers and support audits. Contribute to DevSecOps initiatives by integrating security into CI/CD pipelines.
Oversee daily delivery operations, including dispatch, transit, and arrival. Manage handover after checking, control DC shipping notes and truck seal notes, and prepare daily delivery plans and run sheets. Approve delivery checklists and gate passes. Monitor and report on GTO document flow (daily/weekly/monthly) and support store delivery operations nationwide. Plan staff attendance and OT; coordinate daily transport team schedules. Monitor GPS live feed and coordinate with the risk team for any delivery issues. Ensure all transport activities align with company policies, safety standards, and legal regulations. Lead and support transport staff; manage performance, training, and team development. Optimize delivery routes to improve efficiency and reduce costs. Utilize TMS/RMS systems effectively. Prepare and present reports on KPIs such as delivery efficiency, cost per mile, and vehicle performance. Support vehicle maintenance scheduling and coordinate with workshops to ensure minimal downtime. Identify opportunities to reduce transport costs while maintaining service quality and safety.
Own, oversee, and actively contribute to analytics and reporting for the Mobile Wallet Application, ensuring data accuracy, reliability and timely delivery to multiple stakeholders. Lead and continuously improve data analysis, reporting, and preparation processes to enhance efficiency, scalability, and consistency. Serve as the primary escalation point for data discrepancies, reporting issues, and analytical challenges, coordinating with vendors and internal teams to drive resolution. Drive data quality, reconciliation, and data governance initiatives to ensure trusted, consistent data across dashboards and reports. Own and perform end-to-end report and dashboard development using Power BI, Jasper Report, and other analytics tools, ensuring high-quality and timely delivery. Collaborate with cross-functional teams to translate business requirements into actionable analytical solutions. Write and review SQL queries, scripts, and stored procedures, and manipulate datasets to support reporting, analysis, and decision-making. Aggregate and summarize data to provide actionable insights for business strategy and operational decisions. Review and provide guidance on all new projects and products from a data and analytics perspective, ensuring data availability, quality, architecture, and analytics readiness. Mentor and upskill teams and stakeholders on data analysis, reporting, and Power BI best practices, fostering self-service analytics and data literacy. Create and maintain SOPs, documentation and reporting standards to standardize processes and facilitate knowledge sharing. Perform additional responsibilities as assigned by the Head of Data Analytics.
Design, develop, and maintain scalable data pipelines to ingest, process, and transform large volumes of structured and unstructured data. Implement and optimize ETL (Extract, Transform, Load) processes to integrate data from multiple sources into the data ecosystem. Analyze, clean, and organize raw data to ensure accuracy, consistency, and usability. Design and maintain data models, schemas, and database structures to support analytical and operational use cases. Implement data validation processes and quality checks to ensure data integrity. Monitor system performance, identify bottlenecks, and implement optimizations to improve efficiency and reliability. Develop and maintain documentation, including technical designs, workflows, and best practices, to facilitate knowledge sharing and system understanding. Perform complex data analysis and generate insights to support business decision-making. Design and deliver dashboards, reports, and data visualizations for internal and external stakeholders using business intelligence and reporting tools (e.g., Power BI, Tableau, Jasper Reports, etc.). Collaborate with cross-functional teams to resolve data-related technical issues and implement effective solutions. Support ad-hoc data requests and perform additional tasks as assigned by the Head of Data Analytics.
Oversee day-to-day operations for the pharmacy store and perform store operations management proficiently Provide medication counselling to help customers better understand their prescription medications Accurately measuring, preparing and distributing proper medications to the customers Consulting customers on how and when to take prescribed medications Ensuring a safe and clean working environment according to company and government standards Completing operational requirements of the pharmacy, including verifying order entries, maintaining records and removing expired and damaged drugs from the pharmacy inventory Keep tracking of inventory regularly Manage, Supervise and Train pharmacy sale staffs Keep up to date with new drugs, products and their usages Keep up to date with FDA Rules & Regulations Display stocks according to merchandising standards Complete and submit all store required administrative reports on time
Well understand the nature and structure of Retail industry of convenience stores. Understand the operation (compliance) standards and ensure that stores comply with them. Consider and implement the appropriate measures for stores which the compliance standards have not been implemented, for their improvement. Check the implementation status (execution level) of headquarter measures (sales promotion, etc.) each and every time. Understand the situation at each of store’s operations level and take measures to prevent deviations between stores. Aggregate success stories at stores, provide them with feedbacks for Operation department. Understand the current status of stores and make proposals to improve it. To assess and evaluate operational SOPs, including external/Internal Devices Process, e-services/e-payment SOP, middleware SOP, planogram management, DC Logistics Receiving and Return Process. Deliver comprehensive training, ensuring store employees have a strong understanding of SOPs and are equipped with the necessary skills to perform their roles effectively. By communicating with training team, develop and deliver training programs for new operation staff members, focusing on SOPs, middleware, and e-services/e-payment to ensure a smooth onboarding process. Monitor and assess the effectiveness of training programs, making adjustments as necessary to improve performance and adherence to SOPs.