Senior Operations Manager is responsible for leading all Dry Bulk Cargo handling activities, including Silo and Warehouse management, within the terminal. This role acts as the strategic bridge between Operations and Commercial teams, ensuring operational capabilities align with sales targets and customer expectations. He owns the operational budget in coordination with the Finance Department, drives safety compliance, and optimizes asset utilization to maximize profitability and efficiency. Main Responsibilities: Oversee daily dry bulk terminal operations, including vessel loading/discharging, cargo movements, and truck arrangement. Manage Silos and Warehouses inventory planning to ensure optimal space utilization and cargo segregation. Collaborate with the Sales & Marketing team to define realistic throughput capacities and pricing strategies. Moreover, shall be determine the own revenue perceptive and operational perceptive of our assets. Develop and manage the annual Operations expenses and CAPEX budget in coordination with the Finance Department. Ensure strict compliance with HSSE policies, specifically regarding , silos safety, and environmental regulations. Monitor Key Performance Indicators (KPIs) such as Vessel throughput, Terminal Productivity and Storage Utilization. Communicate with regulatory bodies (eg…..) for Licensing, auditing compliance matters. Lead, mentor, and manage Shift Managers, Supervisors, and Equipment Operations for 24/7. Verify operational data (such as tonnage handled, storage days, resource used) to ensure accurate invoicing. Analyze and track current and forecasted capital expenditures for terminal equipment and infrastructure. Implement continuous improvement initiatives to reduce bottlenecks and operational costs. Follow up on any other matters instructed by management regarding terminal expansion or strategic planning. Oversee and discuss with Facilities team for suitable utilization of our Gensets and proper maintenance of Mechanical and Electrical equipment. Must able to communicate with ship officers and crews to get best discharging/loading rate, safety and security of ship and terminal. Must able to handle of ship complaints, and deter letter of protest. Support setting up Company Policy with Management’s requirement regarding operational standards.
Coordinate end-to-end recruitment activities, including job posting, CV screening, candidate shortlisting, interview scheduling, and offer coordination. Work closely with hiring managers and department heads to understand manpower requirements and job specifications. Coordinate reference checks, salary negotiations, offer letters, and pre-employment documentation in accordance with company procedures. Maintain and update the recruitment database, candidate pipeline, and recruitment status reports. Collect and update the data information of employee personal filing on data base. Develop and coordinate the annual training plan and training calendar in alignment with business priorities and organizational objectives. Conduct or coordinate training evaluations to assess participant satisfaction, learning effectiveness, and application of knowledge in the workplace. Follow-up and prepare employment-related documents, including employment contract. Coordinate onboarding and orientation programs for new employees. Implement HR policies and procedures. Perform any other and responsibility as assigned from Management.
Service Operations and Manage daily IT service operations through the ITSM platform. Oversee Incident, Request, Problem, and Change Management processes. Ensure tickets are properly categorized, prioritized, and resolved within SLA timelines. Monitor service performance metrics and generate monthly dashboards for management. Process Governance & Improvement Maintain and enhance ITIL-based workflows and policies. Conduct root cause analysis (RCA) and drive corrective/preventive actions. Support continual service improvement (CSI) initiatives to enhance efficiency and customer experience. Document and update standard operating procedures (SOPs). Produce KPI and SLA compliance reports for service delivery performance. Present analysis and recommendations to management for service improvement. Track recurring issues, escalation trends, and service gaps. Act as the coordination point between service desk, infrastructure, and business units. Communicate planned changes, outages, and maintenance windows to stakeholders. Provide user awareness sessions for IT service processes and portal usage. Administer and configure the ITSM tool modules (Incident, Change, Problem, CMDB). Collaborate with vendors or tool providers for upgrades, integrations, and automation. Support data accuracy and integrity in CMDB and service catalog.
Perform penetration testing on applications, APIs, and cloud environments. Conduct network penetration testing on servers, databases, and POS devices. Assess wireless networks for security risks. Support social engineering tests such as phishing campaigns. Provide reports with risks, remediation, and mitigation steps. Work with teams to implement fixes and improvements. Guide junior engineers and support audits. Contribute to DevSecOps initiatives by integrating security into CI/CD pipelines.
Assist in developing and maintaining IT governance policies, processes, and guidelines in line with industry standards and regulatory requirements. Support IT audits, risk management, and compliance activities. Track and report progress on IT governance initiatives, ensuring alignment with business objectives. Help manage ITSM tools and processes for incident, problem, and change management. Collaborate with teams to implement governance policies and initiatives across the organization. Monitor and assist in issuing vulnerability advisories and tracking remediation efforts. Support the development and delivery of security awareness and business continuity training. Prepare documentation and reports for audits and regulatory reviews. Stay updated on IT governance trends and best practices to contribute to continuous improvement.
The engineer will monitor, detect, and respond to security threats, support incident response, and help maintain the organization’s security posture. The role requires hands-on involvement with security monitoring tools, investigation of incidents and collaboration with cross functional teams. Monitor security alerts from SIEM, EDR/XDR, firewalls and other security tools. Investigate, triage and escalate security incidents according to SOC procedures. Support incident response activities, including containment, mitigation and documentation. Update SOC playbooks, detection rules and monitoring procedures. Collaborate with teams to implement preventive and corrective controls. Stay updated on emerging threats, vulnerabilities and cybersecurity best practices. Document and report findings, incidents and response actions clearly and accurately.
As a Partnership Associate in our Digital Wallet team, you will play a key role in supporting the growth and management of partnerships that drive our digital wallet services. You will work closely with senior team members to assist in developing and maintaining relationships with external partners, ensuring seamless collaboration and alignment with our business goals. Assist in identifying and onboarding new partners to expand our digital wallet ecosystem. Support the management of existing partnerships by maintaining regular communication and addressing partner needs. Coordinate with internal teams to ensure partner requirements are met and integrated smoothly into our services. Prepare reports and presentations to track partnership performance and outcomes. Assist in negotiating partnership terms and agreements under the guidance of senior team members. Stay updated on industry trends and competitor activities to identify new partnership opportunities.
This role is responsible for mainly managing a retail store, which includes overseeing daily operations of a store, motivating team members, monitoring inventory, stock control, and meeting monthly sales targets. Manage daily operations of a store and maintain the organizational standards of the store Improve and deliver excellent customer service and respond to customer complaints in a professional manner Increase staff motivation and value to meet the sales targets by training and mentoring staffs Involve and oversee in hiring, training new staffs and supervise quarterly performance assessment to store staffs as well as maintain the employee turnover rate Prepare sales budget forecast and manage the store OOS control Monitor Shrinkage, Inventory levels and Receiving/Ordering process Closely monitor of shop floor staffs, Expenses control and coordinate with Merchandising Team for the better planogram Develop business strategies to attract customers, enhance profitability such as selection of best promotional items, and provide feedback to merchandising for top items list (Volume) Ensure store compliance with health and safety regulations Undertake store administration tasks Prepare Weekly, Monthly sales report and other necessary reports as required Perform other related tasks as assigned by Management
Technical Support: Provide daily support for computer hardware, software, printers, and network connections for all employees and Microsoft 365 services, AWS services, Security control and CCTV services. System Maintenance: Install, configure, and update operating systems, software applications, and security patches. Network Administration: Monitor local area networks (LAN), Wi-Fi stability for WLAN network, Access Points Administration and internet connectivity, firewall and server’s network performance monitoring. Cloud Portal Administration: AWS cloud admin portal, Azure Cloud Admin portal User Management: Create, update, and secure user accounts, email addresses, and access permissions. Training and field visit: give the training of IT policy and security awareness to the end users and able to go field visit. Asset Management: Maintain an accurate inventory of all company hardware, software licenses, and IT equipment and deal with Finance and Admin. Development Projects: able to involve any development project of IT Department. Vendor Management and Procurement: Assist with third-party vendor coordination and able to run procurement process under Vendor Management. IT Operational Activities : running EOD, EOM, EOY activities and other IT related tasks