Assist in developing and implementing HR policies, procedures, and systems in line with company objectives. Support full-cycle recruitment and selection process, including job postings, shortlisting, interview coordination, and onboarding. Assist in organizing employee training & development programs. Support implementation of company-wide Performance Management System, including tracking KPIs for departments. Assist in managing performance appraisal process to ensure fairness and accuracy. Support monitoring of employee turnover rate and contribute to employee retention initiatives. Assist in handling employee relations, grievance cases, and disciplinary actions under HR guidance. Support payroll coordination, benefits administration, and HR records maintenance. Assist in preparing HR reports and provide administrative support to HR management. Support fostering a positive workplace culture through employee engagement activities. Assist in general administration tasks, including office management, procurement, maintenance, and coordination of support services. Assist in coordination between HR and Admin functions for smooth daily operations.
Drive commercial success, operational excellence, and customer satisfaction while ensuring efficient day-to-day operations of the supermarket branch. Responsibilities Daily Operations - Open/close procedures, cash management, staff scheduling. Commercial Execution- Plan local promotions, manage supplier relationships, and optimize product ranging. Staff Management - Conduct meetings, training, and performance coaching. Crisis Handling - Address operational disruptions (e.g., supply shortages, equipment failures). Reporting - Analyze KPIs, prepare sales/revenue reports, and present to senior leadership. Daily Impact Drive Results - Execute promotions, analyze sales dashboards, and adjust tactics daily. Build Culture - Conduct team huddles, recognize excellence, and address performance gaps. Ensure Compliance - Audit store conditions (freshness, cleanliness, safety) per company/regulatory standards. Solve Problems - Tackle supply chain disruptions, staffing shortages, or customer escalations. Key Results Focus Strategic Leadership - Set branch goals aligned with corporate strategy. Lead change initiatives (e.g., new tech, process optimization). Commercial Acumen - Analyze sales data, market trends, and competitor activity to drive growth. Plan promotions, pricing, and merchandising to boost revenue. Operational Excellence - Oversee inventory, supply chain, and shrinkage control. Ensure store cleanliness, shelf compliance, and efficient checkout operations. Customer Obsession - Foster a customer-first culture; resolve escalations promptly. Implement loyalty programs and service standards. Financial Management - Manage P&L, budgets, and cost-saving initiatives. Forecast demand and control payroll. Team Development - Recruit, train, and mentor high-performing teams. Conduct performance reviews and succession planning. Compliance & Risk Management - Mitigate risks (Theft, Fraud, Safety Hazards).
Monitor and control inventory across all branches from a central system to ensure consistency, accuracy, and availability. Maintain and update master data such as product codes, descriptions, barcodes, and categories within the inventory system. Implement and update price changes in the system accurately and ensure proper communication to avoid discrepancies. Prepare regular inventory reports such as stock balance, stock movement, variance, and provide analytical insights for decision-making. Collaborate with head office departments like Finance, Merchandizing, Sales, and Operations for smooth inventory processes. Receive goods from suppliers verify against documents, and check for damages or discrepancies. Arrange goods on shelves and in storage areas systematically (FIFO/LIFO) to optimize space and accessibility. Monitor expiry dates, identify obsolete or damaged stock, and arrange for proper disposal or removal from the system. Record and adjust discrepancies between physical and system stock, and process write-offs for losses or damages. Conduct regular cycle counts to ensure physical and system stock records are accurate and up to date. Manage and monitor stock transfers between branches to ensure timely delivery and record accuracy. Submit accurate and timely reports on stock levels, variances, damages, and other inventory-related issues to head office. Supervise inventory staff, assign duties, and provide necessary training for efficiency and accuracy. Ensure all inventory operations comply with company policies and external audit requirements. Assist customers with inventory-related inquiries, product availability, and price confirmations.