Serve as the first point of contact for technical support related to POS software, hardware, and network issues. Diagnose, troubleshoot, and escalate technical problems in a timely and efficient manner. Assist with system installations, configuration, and setup of POS devices and related equipment. Provide customer training on POS software features and basic hardware usage. Maintain accurate support documentation, logs, and records of service activities. Handle customer service tasks, including answering phone calls and resolving software-related issues. Support the internal IT team with basic technical tasks, updates, and maintenance as needed. Follow company procedures and ensure quality service delivery to all customers.