Verify daily POS sales reports against Cash, KBZPay, Wave Pay, AYA Pay, and Card Payment records, and report any discrepancies. Record and audit operating expenses, Petty Cash, and other financial transactions with proper supporting documentation. Maintain accurate financial records, vouchers, receipts, and relevant documentation systematically. Prepare monthly financial reports, including Income, Expenses, and Profit & Loss (P&L), for management review. Track and maintain HR records, including staff attendance, leave, overtime, and payroll. Assist with recruitment, employee onboarding/offboarding, and staff documentation maintenance. Manage daily office administrative operations, filing, and general documentation. Coordinate office/store supplies management, facility maintenance, and external service provider relations. Perform other Finance, HR, and Administrative duties assigned by the General Manager.
Oversee and manage the company’s day-to-day operations to ensure smooth and efficient business activities. Manage and improve customer service operations to ensure customers receive the highest standard of service and a seamless experience. Review, improve, and develop Standard Operating Procedures (SOPs), policies, and operational processes as required. Train and guide relevant Team Leaders and staff, assign responsibilities, monitor performance, and conduct performance evaluations. Manage and monitor stock movement, inventory control, and product displays to ensure accuracy and proper organization. Supervise cash handling, daily sales and expense reports processes. Ensure operational controls and company procedures are properly followed. Manage and coordinate both online and offline sales operations to ensure smooth and effective sales performance. Review monthly reports and ensure that all required reports are accurate and completed on time. Coordinate with relevant Team Leaders to manage staff attendance, leave, work schedules, and overtime to ensure smooth daily operations. Monitor the company’s social media platforms and provide appropriate guidance and direction to the responsible team. Develop and implement operational plans and initiatives to improve overall business performance, efficiency, and service quality. Perform other duties and responsibilities assigned by management as required