Provide administrative support to the Client Growth Management Team. Assist in the preparation and processing of code creation requests, claims submissions, and related system transactions in accordance with established procedures. Support client onboarding, account setup, and account maintenance activities to ensure timely and accurate service delivery. Maintain accurate and complete client information, records, and supporting documentation. Monitor client account updates and service requests, escalating delays or issues when necessary. Coordinate sales-related activities, claims processing, and resource allocations for assigned clients, and proactively follow up on pending actions. Support the Managers, Client Growth Management in preparing reports, trade marketing activities, and scheme communications, including TMA, SFI, and related promotional announcements, to help achieve sales and revenue targets. Maintain accurate and up-to-date client records, databases, and documentation. Monitor client account updates, service requests, and ensure timely resolution through appropriate follow-up. Coordinate with internal stakeholders across departments to address client requirements and support business objectives. Process and administer staff sales orders and Free of Charge (FOC) requests in support of business and promotional activities. Prepare regular reports, and other administrative documentation as required. Perform all activities in accordance with company policies, approval authorities, internal controls, and service standards.
Demonstrate sound knowledge and understanding of the FMCG industry, market trends, competitors, and customer landscape. Demonstrate understanding of Modern Trade (MT), General Trade (GT), and key retail business operations. Demonstrate knowledge of sales fundamentals, account management principles, and customer relationship management. Demonstrate understanding of trade promotions, rebates, customer claims, listing fees, and commercial agreements. Demonstrate knowledge of budgeting, trade spend management, and basic financial principles. Demonstrate understanding of sales performance metrics, market share, distribution, and business growth drivers. Demonstrate awareness of supply chain, inventory management, and order fulfillment processes. Demonstrate knowledge of customer profitability, commercial policies, and compliance requirements. Demonstrate proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and data reporting tools. Demonstrate understanding of DKSH business processes, customer service standards, and operational excellence principles. Demonstrate basic analytical capabilities to interpret sales data, identify business opportunities, and support decision-making. Demonstrate awareness of industry developments and customer business needs to support account growth and retention. Functional Skills Demonstrate basic knowledge and understanding of the industry/market/competitors/customers Demonstrate basic knowledge in assigned territories/products/services and strong selling skills Demonstrate strong communication and negotiation skills Demonstrate basic research and analytical skills.
Sales achievement TMA implementation Pre call planning & Post call analysis and time management & routing Key focus & priority as per supply/demand opportunity Complaint handling and Information update Product and market knowledge
Responsible for supporting and coordinating quality assurance activities to ensure operational compliance with GSP, GDP, 7S, SOPs, and local/regional requirements. The role monitors quality standards, maintains documentation and records, supports quality improvement initiatives, investigates customer complaints, analyzes processes, and provides quality awareness training to employees. As a Quality Assurance (QA) Coordinator (7S). Ensure the checking of the operation conformity to below quality requirements: 1. Good Storage Practice (GSP), Good Distribution Practice (GDP) guideline 2. 7s (Sorting, Straightening, Shining, Standardize, Sustaining,Safety and Security) guideline 3. other requirements committed by local or regional management (eg., Regional Best Practices, Guidelines, Protocols and SOPs) Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources Support the design and development of quality assurance procedures, processes and standards to ensure alignment to global DKSH quality policy and local regulatory guidelines Prepare and assist in designing quality assurance systems, including the development of quality checklists, supporting tools and techniques Analyze data to identify areas for improvement in practices and processes Investigate and record customer complaints regarding product performance, specifications and reliability Maintain all controlled document files and quality records in a timely and accurate manner Assist in providing training to employees on quality awareness and management Provide technical assistance to production on quality and process improvements as well as trouble shooting when necessary
Deliver day-to-day application support through structured incident analysis, troubleshooting, and issue resolution, ensuring business users receive timely and effective guidance. Monitor application performance and availability proactively, escalate critical issues to the appropriate teams, and follow through until full resolution is achieved. Coordinate with business users, regional IT teams, vendors, and support partners to facilitate application changes, enhancements, and problem resolution within agreed service levels. Administer user access management, role assignments, and application configurations in strict compliance with company policies and internal control requirements. Lead and participate in testing activities including User Acceptance Testing (UAT), regression testing, and post-implementation validation to ensure application quality and readiness. Develop and maintain comprehensive application support documentation, user guides, work instructions, and support records that enable knowledge sharing and operational consistency. Support application rollouts, system upgrades, data validation, user training, and business process improvement initiatives to drive continuous operational advancement. Ensure all incidents, service requests, and change requests are managed in accordance with IT service management processes and delivered within agreed timelines. Serve as the primary application support focal point for assigned systems, guiding users on correct system usage and reinforcing compliance with standard processes. Identify recurring issues and proactively recommend practical solutions that contribute to continuous improvement across application operations. Administrative duties and coordination tasks as required.
Maintain complete, accurate, and timely accounting records in compliance with company policies, local regulatory requirements, and applicable accounting standards. Perform and monitor day-to-day accounting activities, including accounts payable, accounts receivable, general ledger management. Execute month-end, quarter-end, and year-end closing activities within established timelines and reporting requirements. Perform balance sheet reconciliations and ensure timely resolution of outstanding reconciling items. Verify payment processing and ensure compliance with delegated authority and payment approval requirements. Support the preparation of management reports, financial analyses, and statutory reports. Prepare and review accounting journals with appropriate supporting documentation. Support internal and external audit activities and provide timely responses to audit requests. Ensure compliance with tax regulations, including withholding tax, commercial tax, corporate income tax, and other statutory obligations. Maintain effective internal controls and identify opportunities to strengthen financial governance and process efficiency. Collaborate with business stakeholders to resolve accounting issues and improve financial processes.
Achievement of sales targets and business objectives. Effective implementation of Territory Management Activities (TMA). Strong pre-call planning and post-call analysis skills. Efficient time management and route planning to maximize customer coverage. Ability to identify key focus areas and prioritize opportunities based on market demand and supply situations. Effective complaint handling and timely follow-up with customers. Accurate and timely updating of customer and market information. Good product knowledge, including product features, benefits, indications, and competitive advantages. Strong understanding of the pharmaceutical market, customer needs, and competitor activities.