Work with Regional and National Managers to deliver a local Health Care strategy within defined territory. Map and understand the customer’s decision-making process. Translate the targets into territory targets and set activity allocation objectives per account target group. Make and implement a bottom-up account plan (and annual territory plan) within the agreed top-down targets per account segment, based upon the earlier defined territory goals. Provide information for forecasting. You will also need to gain HCPs recommendation/endorsement for our range of products and to ensure plans and activities are implemented effectively to achieve the function goals and objectives. Main mission is to drive and champion our ambition as a credible leader in infant nutrition.
Knowledgeable in disease, product knowledge and promotenthrough effective selling skills and presentations. Build customer relationship with HCP, Purchaser& Pharmacist. Achieve Individual sale target and assigned UPC sale target. Pursue company’s objectives and goals through teamwork and dedication. Gain deeper understanding of customer experience, identify and fill gaps and generate new ideas which can grow. Lead and mentor junior specialists within a team , ensuring they understand their role and responsibility Prompt a collaborative, problem solving that supports the company’s mission and goals
• To be on the front-line of the “value” chain: beyond product information to doctor target group • To be the point person: will have to explain, inform, and engage physicians with product information align with drug position and marketing strategy and send key message • Professional in products and disease knowledge • To maximize sales of product portfolio within the area • To attend training and education programs and participate in marketing activities • To act in accordance with the DKSH Values, Leader Behaviors and DKSH compliance regulations • Professional personal appearance and personal behaviors e.g. wearing uniform, visit doctors in the right time and right manner • Discipline and consistency in daily work (work hardest)
Supplier Management (25%) Act as a contact between a company and suppliers. Negotiate on price and costs, delivery and specifications with suppliers. Liaising with suppliers to check the progress of existing orders and new orders. Product management (15%) Record sales and order information and brief customer service officer. Forecast demand from customers to order from suppliers Follow up the shipment status. Manage stock at point of sales to ensure product availability Strategy and plan (20%) Continuously identify, develop and explore new business opportunities with all customers to achieve the sales target. Execute the company sales & marketing strategy. Attend meetings and contribute to company strategy and policy-making as required Monitor and report on market and competitor activities and provide relevant reports and information. Review your own sales performance, aiming to meet or exceed targets. Customer & project management (20%) Arrange meetings with customers to identify opportunities, introduce our portfolio and start projects Listen to customer requirements and present appropriate products and solutions. Capture key detail of customer visits and projects in DKSH’s state of the art Customer relationship management (CRM) – tool “Salesforce.com”, immediately after each visit Develop and maintain relationships with existing customers in person, and via telephone calls and emails Service existing customers and always identify new opportunities Offer & Sell (20%) Make accurate quotations to customers considering all commercial aspects (incoterms, payment term, margin…) Negotiate prices with customers & suppliers to optimize our margin Sell
Responsible for managing a designated area. Implement action plans (e.g. make regular calls/visits, product detailing, etc.) to achieve sales targets for assigned businesses/territories Build the relationship with customers and provide information related to products or services, address the customers inquiries, and gather feedback. Execute promotional activities to drive sales and brand awareness. Gather market information and provide feedback to the internal team relating to customer preferences, competitor activities, and sales trends. Generat reports about findings, sales performance, and the success of marketing initiatives. Maintain relevant customer data in appropriate customer relationship management databases. Trade Marketing Activities, Merchandising Activities.
• Make outbound call as call plan • Maintain customer relationships and understanding customer demand & market insight • Complete order via update system during an outbound call • Maintains operations by following policies and procedures; and reporting needed changes. • Contributes to team effort by accomplishing related results as needed. • Understanding of product nature, range, packing size • Solving any customer objection & complaint raised & follow up customers' order. • Understanding of software for using daily operation to be convenient
As a Client Management Executive at DKSH, you will play a pivotal role in ensuring the success of our sales, distribution, and channel strategies. Your primary responsibilities will involve monitoring, reporting, and analyzing various aspects of business performance, with a keen focus on sales targets, inventory management, and trade marketing activities. Monitor, reporting and analyzing Sales, Distribution and Channel performance. Tracking daily, weekly and monthly business performance by channel, by category. Sales Target Planning and setting by team and consult with Client Manager. Lead monthly Replenishment planning and align with Client Manager. Inventory review and discuss with Client Manager for other depot stock transfer. Prepare claim and tracking A&P budget for each channel's activities and Budget Planning. Analyze and develop Trade marketing activities and consult with Client Manager and review the promotion effectiveness. Mandatory Field Visit and conduct competiors's information. DKSH internal system tools application (Exceedra, GAPIM, VMM, Successfactor, Ecoplus, DMS, Power BI, NOVA, EEC etc.,). Act as the first point of reference for all product related inquires. Work together and build productive relationship with clients, others department and customers.
Responsible for organizing , arranging and controlling in various administrative functions such as : office supplies, office administration and supervise in daily cleaning condition, safety and security of inside and outside warehouse and providing clerical supports on daily activities. To organize the stationary issues regarding of collecting the requests and sending to HO, controlling and delivering the stationaries to respective department To organize M&E issues by the regarding of controlling M&E accessories, checking M&E with AMT (Third Party), etc. To coordinate and implement the generator issues by the regarding of regular maintenance, fuel filling and controlling, and the related records To monitor and control safety conditions, security issues and fire safety issue (training, drilling, etc) by regarding - monitoring, controlling, reporting, etc. according to the management’s plan. To assist in the extension of warehouse license and other related processes To supervise cleaners and general workers closely for the cleaning and hygiene warehouse inside and outside, office area, public way. To control, order and distribute the pantries, maintaining the records and reporting Make sure to keep all necessary documents for administration related matters with proper filing system Proper monitoring for the consumption of household necessities, Meeting Rooms’ facility and arrange to provide food, drinks as request (e.g. Events, meeting, etc.) Assist and Support DC/Deport head in general administration, documentation and managing day-to-day operating expenditure against operating budgets to ensure efficient usage of resources etc. Manage to handle complete transition of all expenditure process in times (General exp, Monthly exp ,etc.) To assist Administration Manager in communication with outside multi organization.
Develop and implement trade marketing strategies aligned with overall business objectives. Collaborate with sales and marketing teams to create promotional materials and campaigns that support product launches and ongoing sales efforts. Analyze market trends, customer insights, and competitive landscape to identify opportunities for growth. Manage trade budgets and ensure effective allocation of resources for promotional activities. Build and maintain strong relationships with key stakeholders, including wholesalers, distributors, and healthcare professionals. Monitor and evaluate the effectiveness of trade marketing initiatives, providing insights and recommendations for improvement. Conduct regular training sessions for sales teams on product features,benefits, and promotional strategies. Prepare reports and presentations for senior management on trade marketing performance and market insights.