Actively participate in digital project implementation and roll out phase Check daily transactions/reports for MIS reporting Develop the SQL Script for ah-hoc reports and analysis reports requested personals Performance monitoring, security, troubleshooting, as well as data recovery Test and upgrade new versions of the database and MIS related systems Responsible for creating SQL Server agent schedules for auto restore and auto backup Involve in Data Analysis process and write Database Stored Procedures, Functions and Views Provide training for the users for new digital projects initiative Testing for digital payment integration of CBS and mobile wallets Experience in AWS cloud service and Remote Desktop Program Solve the tickets of system Issues, user Issue, and complaints for MIS related system Able to travel if required S KILLS AND BEHAVIOURS Accountability: Holds self-accountable for making decisions, managing resources efficiently, achieving results together with DAWN and role modelling DAWN values Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved Ambition: Sets ambitious and challenging goals for self and team, takes responsibility for own personal development and encourages team to do the same Widely shares personal vision for DAWN, engages and motivates others Collaboration: Builds and maintains effective relationships, with own team, colleagues and clients Values diversity, sees it as a source of competitive strength Approachable, good listener, easy to talk to Creativity: Develops and encourages new and innovative solutions Willing to take disciplined risks In t e grity: Honest, encourages openness and transparency Always acts in the best interests of DAWN
Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations Determine internal audit scope and develop annual plans Obtain, analyze and evaluate accounting documentation, previous reports, data, flowcharts etc. Field Visits and Client Communication: Conduct on-site visits to branches to communicate directly with clients. Prepare and present reports that reflect audit’s results, recommendations and solutions in the briefing meeting Act as an objective source of independent advice to ensure validity, legality and goal achievement Identify loopholes and recommend risk aversion measures and cost savings Maintain open communication with management and branch staff. Document process and prepare audit findings memorandum Conduct follow up audits to monitor management’s interventions Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards Report to the Senior Auditor and submit Internal Audit Report to relative department.
KEY RESPONSIBILITY Assist in planning, coordination, and execution of project activities under the guidance of the Project Manager. Support data collection, analysis, and documentation related to CBS modules (savings, loans, deposits, member management, etc.). Coordinate with financial institutions, field branches, and technical teams to gather functional and operational requirements. Monitor daily project activities and ensure progress aligns with timelines and deliverables. Prepare and maintain project reports, issue logs, and follow-up actions. Support system testing, UAT coordination, and verification of migrated data. Provide user support for CBS-related functional queries and escalate unresolved issues. Assist in training and orientation sessions for end-users and field officers. Facilitate communication between the implementation partner, vendor, and internal stakeholders. Holds self-accountable for making decisions, managing resources efficiently, achieving results together with DAWN and role modelling DAWN values Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved Sets ambitious and challenging goals for self and team, takes responsibility for own personal development and encourages team to do the same Widely shares personal vision for DAWN, engages and motivates others Builds and maintains effective relationships, with own team, colleagues and clients Values diversity, sees it as a source of competitive strength Approachable, good listener, easy to talk to Creativity: Develops and encourages new and innovative solutions Willing to take disciplined risks Integrity: Honest, encourages openness and transparency Always acts in the best interests of DAWN
Product Strategy & Design Develop and implement product strategies aligned with DAWN’s business objectives. Design, develop, and enhance products using a customer‑centric approach. Identify new product opportunities and prepare roadmaps, business cases, and implementation plans. Conduct market research, competitor analysis, and customer surveys to identify trends. Recommend product innovations and enhancements based on customer needs. Prepare product proposals and feasibility studies for management approval. 2. Product Development & Lifecycle Management Lead end‑to‑end product lifecycle management from concept to closure. Coordinate cross‑functional teams for design, testing, launch, and monitoring. Lead pilot testing and evaluate results for product adjustments. Monitor product performance and continuously improve features and processes. Maintain accurate and updated product documentation. Analyze business trends and recommend growth strategies. 3. Lending Product & Policy Management Develop, review, and update all products; Group Lending (GL) and Individual Lending (IL) policies, manuals, savings products and guidelines. Review and recommend policy changes based on market conditions and portfolio performance. Coordinate policy discussions with all stakeholders. Research market information to be updated and present proposed revise to Operations Management Ensure consistent product implementation across branches. Provide guidance to branch staff on product policies and procedures. 4. Savings Product & Team Management Lead management and improvement of all savings and deposit products. Monitor portfolio growth, performance, customer satisfaction, and profitability. Develop new savings products and revise existing ones based on demand. Ensure smooth operational implementation at branch level. Provide technical guidance to the Savings Team and branch staff. Supervise, coach, and develop the Savings Team with clear targets and reviews. Coordinate teamwork plans, field visits, and budgets. 5. Compliance & Risk Management Ensure compliance with internal policies, regulatory requirements, and industry standards. Identify product‑related risks and recommend mitigation measures. Establish and implement appropriate controls and procedures. Coordinate with Audit, Risk, and Compliance teams to address findings. Ensure adherence to information security and legal regulations. 6. Marketing & Business Development Support Collaborate with Marketing to design campaigns and promotional activities. Support customer acquisition, engagement, and retention initiatives. Monitor distribution of promotional materials at branches. Coordinate product awareness and financial literacy programs. 7. Administrative & Resource Management Manage product‑related budgets and ensure efficient resource use. Monitor stock levels of product documents and materials. Coordinate procurement requests for product implementation and promotions. Ensure timely availability of forms, manuals, and operational materials.
Creative Development Develop creative concepts for marketing campaigns, promotions, and corporate initiatives. Create compelling content and visual communication strategies. Ensure creative outputs align with brand guidelines and campaign objectives. Design Management Lead the development of marketing collateral including: Social media designs Digital advertisements Brochures and flyers Posters and banners Branch marketing materials Video and motion graphics concepts Review creative materials before publication. Digital & Social Media Support Collaborate with digital marketing teams to create engaging online content. Develop campaign visuals and creative assets for social media platforms. Monitor content performance and suggest improvements. Assist in the production of content/editorial calendars. Creative Project Management Coordinate with designers, photographers, videographers, and external creative agencies. Manage project timelines and ensure timely delivery of creative materials. Maintain a library of creative assets and marketing materials. Collaborate with Talent Management team on internal marketing initiatives, including the monthly employee newsletter, and support employee engagement activities. Innovation & Trend Monitoring Stay updated on design trends, digital marketing trends, and consumer behavior. Introduce innovative creative approaches to improve campaign effectiveness. Recommend new content formats and communication methods. Regular visits to DAWN branches for project implementation and to monitor compliance on marketing policy and practices and provide technical guidance to field staff as necessary. Other duties as assigned.
Supervise all branch finance staffs to organize usage of standardized forms and format as per policy and procedures. Provide guideline and technical support for newly recruited finance assistant and tellers. Verify to perform Daily Account Closing in Kredits System. Reporting to Finance Manager/DY for Daily collection and merchant report. Monitoring Finance Officers and Finance Assistants to perform daily reconciliation in bank and cash balance in branch on a daily basis. Communicate to respective Region Head to be cleared statement of financial position, Statement of Profit or Loss on monthly basic. Reporting to Deputy Finance Manager for Field Finance Staff Incentive entitled information as per region on monthly basic. Coordinating with HR team for interview process of FAs and Tellers as per branch requirements. Reviewing all the documentations and monitoring that all branch finance staffs follow the Financial Operating Policies and Procedures. Making sure all branch finance staffs to be aware of all Products and Services. Checking all branch finance staffs to keep all the documents systematically (proper filing process). Monitoring Finance Officers and Finance Assistants on recording and checking of physical stocks and fixed assets in branch. Coordination with Admin Team regarding with Stocks and Fixed Assets in Branch. Monitoring Finance Officers and Finance Assistants to record Daily Register such as Control Book, Cheque Register Book, Kredits Report properly. Regular visit to branches and monitor to ensure that all branch finance staffs are performing job responsibilities according to Dawn’s policy and procedure. Reporting to Finance Manager/DY for audit report and field visit report. Coordination with respective accountant for technical issues in branch and also with operation team for any branch operation issues. Reporting to Finance Manager and DY on a daily basis if there is any issue arising at a branch Monitoring in Kredit system about data accuracy about client’s information. Follow up with Audit finding issue to be corrected, make sure well known about the mistakes and errors and give the guideline to branches not happen again same mistake. Provide introduction training for fresher finance staffs such as – Kredit, On Job training. Perform any other relevant duties related to finance assigned by the supervisor