Lead and manage a team of agency business development executives to support company agent sales and manpower growth. Work closely to provide prompt and effective support to the agency sales channel. Assist in the creation of sales opportunities, monitor sales activities, and be the intermediary to all agency support functions. Develop and strengthen an effective, productive, and sustainable Agency Distribution Channel. Monitor agency sales through appropriate sales analyses and reports. Work closely with the recruitment team to support recruitment efforts within the cluster. Assist in agency manpower growth and agent recruitment.
Perform Survey and underwriting processes in accordance with company policies and procedures. Collect premium payments for renewals, motor insurance, and new business. Prepare weekly, monthly, and yearly reports. Analyze claims data and loss history to support policy renewals, pricing adjustments, and coverage cancellations. Collaborate with insurance agents and brokers to provide quotations, respond to inquiries, and resolve underwriting issues. Conduct risk assessments and provide recommendations to the senior underwriter for complex cases. Handle customers' complaints and provide appropriate solutions. Provide guidance and mentorship to assistants and junior staff.