Recruitment Account Manager 📍 Location: Yangon 🕒 Employment Type: Full-time About the Role: We are seeking a proactive and detail-oriented HR Account Manager (RAM) to support our Functional Department. This role is critical in driving seamless recruitment, onboarding, and retention of functional teams. You’ll be the key HR partner for the operational team, ensuring new hires are equipped, engaged, and aligned from Day 1. Key Responsibilities: Oversee end-to-end recruitment for assigned departments. Screen CVs, shortlist suitable candidates, and schedule interviews with the respective Operations Lead. Ensure onboarding readiness, including uniforms, equipment, and attendance login setup prior to Day 1. Conduct orientation sessions covering tools, safety protocols, reporting lines, and role expectations. Track and verify daily attendance and login status from the first day of joining. Perform structured check-ins on Day 3, Day 6, and Day 21 to ensure engagement and resolve early challenges. Proactively identify and intervene with high-risk staff (e.g., absenteeism, no-shows, behavioral issues). Maintain and update a weekly recruitment vs. retention dashboard for the assigned departments. Coordinate with the Admin team to arrange for SIM cards, ferry transport, and tool kits for all new joiners. Escalate persistent or systemic issues to the Department Head or HR Director as needed.
Lead and manage daily operations of the Customer Assistant Centre, ensuring prompt, efficient, and respectful service to thousands of walk-in customers Guide a frontline team to deliver exceptional support on internet services, billing inquiries, complaints, and technical troubleshooting Oversee service KPIs, reduce wait times, improve customer satisfaction scores (CSAT), and ensure quality control Manage VIP and high-value customers with empathy, discretion, and priority resolution Collaborate with sales, billing, technical, and field ops teams to resolve issues quickly and accurately Use digital platforms, CRM, and customer service management tools to track performance, optimize queues, and log cases Train, mentor, and evaluate frontline staff to build a motivated, professional, and customer-first team Analyze customer behavior, feedback, and patterns to recommend improvements in process and experience Prepare reports and briefings for senior leadership on center performance, challenges, and improvement roadmaps
Lead Legal Drafting & Review Draft, review, and revise complex legal documents including commercial contracts, partnership agreements, NDAs, MOUs, employment contracts, and legal notices with minimal supervision. Contract Negotiation & Stakeholder Liaison Participate in contract negotiations with internal stakeholders, clients, vendors, and regulatory bodies. Act as a key liaison in legal discussions. Legal Risk Management Identify and assess legal risks across the company’s operations. Recommend and implement mitigation strategies aligned with business goals. Regulatory Compliance Oversight Monitor and interpret changes in Myanmar laws and regulations. Ensure internal policies are aligned with legal and regulatory requirements. Litigation & Dispute Resolution Oversee litigation matters in coordination with external counsel. Prepare case documentation, assist in hearings, and manage legal claims and disputes. Corporate Governance Support Ensure legal compliance with corporate governance policies. Assist with board and shareholder meetings, resolutions, and related documentation. Legal Database Management Oversee the management and security of the company’s legal documentation, contracts database, and compliance records. Mentorship & Team Suppor t Guide junior legal officers in daily tasks, provide legal training, and review junior-level legal outputs for accuracy and quality.
We are seeking a dynamic Assistant General Manager (AGM) to lead this high-impact business unit. The ideal candidate will have a strong background in business development, enterprise client management, and cross-functional team leadership, regardless of industry. This is a strategic leadership role in one of Myanmar’s most successful and resilient broadband companies. 📌 What You'll Do Business Strategy & Leadership Develop and execute the business strategy for growing the 5BB Business customer base Lead and manage sales and marketing operations across regions for business broadband and digital services Collaborate closely with senior leadership on growth planning, pricing, and product positioning Team Development & Performance Lead, mentor, and expand high-performing B2B sales and marketing teams Set KPIs, manage performance, and foster a culture of accountability and collaboration Customer Engagement & Relationship Management Build and maintain strong relationships with enterprise clients, SMEs, and key decision-makers Understand client needs and tailor solutions that support business operations such as multi-branch connectivity, cloud access, and high-SLA broadband Product & Solution Support Promote business fiber broadband services (e.g., 500 Mbps to 1 Gbps and above) with reliability and service guarantees Guide solution design and delivery with internal teams for complex enterprise setups Introduce value-added services such as business Wi-Fi, cybersecurity layers, or cloud-ready integrations Cross-functional Coordination Work with technical, operations, finance, and customer success teams to ensure smooth service delivery and long-term client satisfaction Market Intelligence & Brand Representation Conduct market research, monitor industry trends, and identify new opportunities Represent 5BB at industry events, client briefings, and strategic business forums
Check and ensure timely submission of monthly Tax and Commercial Tax (CT). Check Quarterly Tax IT & CT filings before due dates. Prepare and submit yearly Tax & CT in accordance with regulations. Review tax calculations and monitor tax payments on a monthly basis. Manage tax-related resources and audit assignments. Compile and implement the annual Internal Audit Plan. Conduct follow-up audits to monitor corrective actions and management interventions. Produce accurate Tax Financial Statements within required timelines. Support monthly, quarterly, and yearly tax operational processes to ensure compliance and efficiency.
Manage the CEO’s calendar — schedule meetings, appointments, and travel while effectively handling potential conflicts. Provide comprehensive administrative support, including handling phone calls, emails, and correspondence. Organize and coordinate internal/external meetings, prepare agendas, take minutes, and ensure seamless follow-through. Arrange travel logistics: flights, accommodation, ground transport, and itinerary planning. Maintain strict confidentiality and handle sensitive information with discretion. Serve as the primary point of contact between the CEO and internal/external stakeholders. Prepare professional documents including reports, presentations, and briefing materials. Review and organize operational instruments and related materials for CEO approval. Support the CEO with special projects, initiatives, and urgent tasks. Track and manage CEO’s expenses and prepare detailed expense reports. Provide general office support, including managing key communications. Act as liaison between the CEO, board members, and high-level partners. Proactively identify and solve issues to ensure smooth executive operations. Assist in handling personal or family-related matters of the CEO when required.
Lead M&E operations across Mandalay and national sites, ensuring reliable implementation of electrical systems and ongoing maintenance Diagnose and resolve complex electrical issues related to rectifiers, inverters, UPS, air-conditioning units, and generator systems Schedule and execute preventive maintenance routines with minimal downtime Supervise and train field teams on SOPs, safety protocols, and efficient on-site operations Plan and implement ad-hoc and long-term projects, including design and material preparation (BOMs) Prepare and deliver technical presentations and progress updates to management and stakeholders Collaborate with telecom infrastructure teams and support cross-functional deployments Travel across the country as needed for site implementation, surveys, and troubleshooting Submit detailed job reports to the Deputy Chief Engineer (DYCE) on a regular basis
GlobalNet is seeking a proactive and experienced Site & Sourcing Manager to oversee our nationwide sites, showrooms, and data centers. This role is ideal for a strong leader who excels in contract negotiation, sourcing, government relations, and project management. 🔧 Key Responsibilities Oversee and negotiate all leasing, contract renewals, and vendor agreements for sites and showrooms. Manage government liaison matters, ensuring timely handling of permits, licenses, and compliance. Lead real estate activities including new site acquisition, showroom setup, and property management. Supervise Site & Data Center (DC) operations to ensure safety and operational efficiency. Manage renovation, relocation, and expansion projects with strict focus on quality, cost, and timeline. Prepare and control annual budgets for site, sourcing, and project requirements. Lead project planning, coordination, and execution for new site openings and facility upgrades. Conduct vendor evaluation, cost analysis, and sourcing decisions to ensure best value. Collaborate with Finance, Admin, Legal, and Operations teams for smooth processes. Prepare and present regular reports on project status, costs, and overall performance.
• Lead and provide technical expertise in fiber network design and planning for FTTx networks. • Supervise end-to-end fiber design activities, ensuring accuracy, scalability, and adherence to technical standards. •Coordinate with internal teams and partners to deliver high-quality, on-time projects. • Conduct site surveys and design optimization for efficient network rollout. • Develop material forecasts and project plans to align with operational goals. • Collaborate with cross-functional teams and external partners to achieve project goals. • Recommend and evaluate new technologies, equipment, and design improvements for enhanced performance and reliability. • Maintain technical excellence and continuous improvement within the engineering function. • Ensure quality control and compliance with industry standards and company policies. • Promote effective communication, teamwork, and customer satisfaction across all fiber-related projects.