Monitor, manage and improve the efficiency of support services such as Admin, IT, HR and Logistics. Facilitate coordination and communication between support functions. Oversee and manage all aspects of employee engagement activities. Develop, implement, and review operational policies, systems and procedures to improve operations and functions of the company. Coordinate and monitor the work of various departments involved in sales, warehousing, documentation and delivery of goods to customers. Work closely with General Sales Manager and other senior staff to smooth operations and to retain clients. Provide suggestions for business growth. Identify and address problems and opportunities for the company. Resolve escalated incidents and crisis arising from day-to-day operations. Supervise HR, Logistics and Administrative personnel by communicating job expectations and appraising job results Liaise with import authorities, including custom clearance agents to smooth the importation processes timely. Up to date policies and procedures related to importation and reports to Senior Management Team in timely manner. Oversee expenses and budgeting to help the organization optimize costs and benefits. Preforms other duties as assigned by MD.
To lead Yangon Showroom team and be accountable for the performance of sales and customer service in both efficiency and effectiveness. To ensure all aspects of showroom including product display, space utilization, layout, appearance, ambiance, merchandising, cleanliness, etc are day to day well maintenance and improved all the time. To ensure the general conduct and discipline of the team member are constantly applied & administered. To guide, train, develop, motivate and encourage team in effective sales and communication strategies as well as excellent customer service (including the handling of social media). Conduct regular sales meeting. To assess the individual and team performance with measurable Key Performance Indicator (KPI) so that proper guidance and direction is timely provided and addressed. (KPI must be established & reviewed regularly other than mid-year & year-end appraisals). To review results and responses by analyzing the relevant data and information for reporting, strategy setting and tactical changes for improvement. To evaluate the local market trend, product trend and customer preference so as the industrial trend worldwide. To initiate, analyze and develop sales promotion activities, business plans and operational flow improvement which contribute to the company branding, sales performance and members growth. To prepare a budget, sales plan and members improvement plan to align company vision and values. Coordinate with other managers to ensure the smooth functioning of the showroom, company’s objectives and culture building. Other related roles & responsibilities as required.
Schedule the delivery ways plan and supervise for all delivery operation. Estimate the weight (kg) of the products, arrange for the trucks and manpower. Check delivery location and dealing with sales personnel or customers related to delivery operation. Assign the tasks to the team members according to the delivery plan. Ensure all delivery schedules are met on time. Ensure delivery operations run smoothly and efficiently according to company standards and policies. Response to any issues or complaints related to transportation and address any customer issues that may arise. Monitor quality, quantity, delivery times, and transport costs. Monitor vehicle maintenance and repair. Ensure all operations adhere to laws, regulations, guidelines, SOP and health and safety requirements. Perform other related duties as required. *** Preferable candidate who live in Insein or Shwe Pyi Thar
Explore the regional areas and develop the dealers’ segment by identifying the right dealers. Plan monthly regular trips to visit the potential areas for such development purpose by driving or travelling with most feasible transport. Able to find out the market preferred products, plan out the flow of dealer appointment, negotiation for appropriate terms of transaction, consistent and persistent to identify the next dealers. Explore the regional areas and develop the dealers’ segment by identifying the right dealers. Plan monthly regular trips to visit the potential areas for such development purpose by driving or travelling with most feasible transport. Able to find out the market preferred products, plan out the flow of dealer appointment, negotiation for appropriate terms of transaction, consistent and persistent to identify the next dealers.