- To lead Mandalay Showroom team and be accountable for the performance of sales and customer service in both efficiency and effectiveness. - Direct Mandalay Branch operational aspects including distribution operations, customer service, human resources, administration and sales. - Assess local market conditions and identify current and prospective sales opportunities. - To ensure all aspects of showroom including product display, space utilization, layout, appearance, ambiance, merchandising, cleanliness, etc are day to day well maintenance and improved all the time. - To guide, train, develop, motivate and encourage team in effective sales and communication strategies as well as excellent customer service. - Conduct regular sales meeting and meet organizational goal - Network to improve the presence and reputation of the branch and company. - To assess the individual and team performance with measurable Key Performance Indicator (KPI) so that proper guidance and direction is timely provided and addressed. (KPI must be established & reviewed regularly other than mid-year & year-end appraisals). - To review results and responses by analyzing the relevant data and information for reporting, strategy setting and tactical changes for improvement. - To evaluate the local market trend worldwide. - To initiate, analyze and develop sales promotion activities, business plans and operational flow improvement which contribute to the company branding, sales performance and members growth. - To prepare a budget, sales plan and members improvement plan to align company vision and values. - Coordinate with other managers to ensure the smooth functioning of the showroom, company’s objectives and culture building. - Other related roles & responsibilities as required.
Design, oversee and manage all aspects of our social media platforms and company’s website maintenance. Manage content for the company’s social media, emails and other forms of digital communication. (well understanding f-factors). Research, track and analyze consumer behaviors, trends and implement research into digital marketing campaign. Stay up to update on the latest social media trends, implement marketing plans and programs that are aligned with the company’s direction and vision. Evaluate the plans & programs regularly with measurable outcomes (ie, A promotion post & its number of showroom visitors, etc). Identifying the latest trends and technologies affecting our industry. Work with relevant departments and the right marketing agency to brainstorm new and innovative growth strategies. Evaluate important metrics that improve our showroom & website traffic, service quotas and target audience. Prepare accurate reports for overall marketing performance and budget plan. Perform other related duties as required. Evaluate important metrics that improve our showroom & website traffic, service quotas and target audience. Prepare accurate reports for overall marketing performance and budget plan.
To manage all aspects of warehouse operation (receiving goods with proper preparation, storing goods in best possible condition, delivery goods efficiently, sale return process) To have strong communication within warehouse team and customer To manage logistics tasks product receiving, arranging inventory management control and delivery management, repacking the materials. Coordination and arranging Transportation To ensure the daily housekeeping process for main warehouses and sample store maintain always to keep neat and tidy. To monitor and check the forklifts fuel filling, Generator fuel filling and tiles waste disposal To supervise, monitor and train to the new staffs and his subordinate. To have Effective time management, constantly monitor store staffing levels. To prepare of monthly old stocks and arrange FIFO lot number Looking stores activities (material inward, material placing, compatible location for material, stock audit) etc. Coordinate with warehouse staffs to ensure proper storage and distribution of products Maintaining all records of dispatches. To control and delivery equipment such as pallet movers, forklifts. To coordinate and support with other departments on stock transaction, materials movements, including marketing samples. To perform analysis of warehouse operations and create reports on a periodic basis To develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
Explore sales opportunities with existing and new customers to achieve sales targets. Plan and strategize personal action plans according to the company’s budget and direction. Be a team player by contributing skills, knowledge, and staying teachable and trainable. Keep track of competitors’ activities and market information, including market size and projects, to plan next steps. Welcome and advise customers on tile products and design options Maintain luxury tiles gallery standards (cleanliness, display, ambiance) Provide excellent customer service with professionalism and enthusiasm Maintain existing accounts and act as professional contact to satisfy customer needs and resolve complaints Learn and share product knowledge confidently Support tiles gallery operations and team activities Perform other related duties as required
The Supply Chain Manager is responsible for planning, managing, and improving the end-to-end supply chain operations including procurement, inventory control, warehousing, transportation, and distribution to ensure cost efficiency, product availability, and operational excellence. Key Responsibilities A. Planning & Strategy Develop supply chain strategy aligned with business goals Forecast demand and plan inventory requirements Optimize supply planning to avoid overstock and stock-out Implement cost-saving initiatives and process improvements B. Procurement & Supplier Management Manage supplier sourcing, negotiation, and contracts Monitor supplier performance (price, quality, delivery) Build long-term supplier relationships Ensure ethical and compliant purchasing practices C. Inventory & Warehouse Management Control inventory levels and stock accuracy Implement FIFO/FEFO and inventory policies Monitor slow-moving and obsolete stock Supervise warehouse operations and safety compliance D. Logistics & Distribution Plan transportation routes and delivery schedules Optimize logistics cost and lead time Coordinate with sales & operations for delivery commitments Manage third-party logistics providers E. System & Reporting Maintain ERP / inventory system accuracy Analyze KPIs (stock turnover, fill rate, lead time, cost) Prepare monthly supply chain performance reports Lead digitalization and automation initiatives F. Leadership & Coordination Lead and train supply chain team members Collaborate with Sales, Finance, and Production departments Handle operational issues and urgent shortages Ensure SOP implementation and compliance