- To lead Mandalay Showroom team and be accountable for the performance of sales and customer service in both efficiency and effectiveness. - Direct Mandalay Branch operational aspects including distribution operations, customer service, human resources, administration and sales. - Assess local market conditions and identify current and prospective sales opportunities. - To ensure all aspects of showroom including product display, space utilization, layout, appearance, ambiance, merchandising, cleanliness, etc are day to day well maintenance and improved all the time. - To guide, train, develop, motivate and encourage team in effective sales and communication strategies as well as excellent customer service. - Conduct regular sales meeting and meet organizational goal - Network to improve the presence and reputation of the branch and company. - To assess the individual and team performance with measurable Key Performance Indicator (KPI) so that proper guidance and direction is timely provided and addressed. (KPI must be established & reviewed regularly other than mid-year & year-end appraisals). - To review results and responses by analyzing the relevant data and information for reporting, strategy setting and tactical changes for improvement. - To evaluate the local market trend worldwide. - To initiate, analyze and develop sales promotion activities, business plans and operational flow improvement which contribute to the company branding, sales performance and members growth. - To prepare a budget, sales plan and members improvement plan to align company vision and values. - Coordinate with other managers to ensure the smooth functioning of the showroom, company’s objectives and culture building. - Other related roles & responsibilities as required.
Develop and maintain relationships with clients. Excellent about the product knowledge. Identify new customers and convert them into sales. Contact new and existing customers to discuss product requirements. Negotiate prices and terms with customers and Prepare quotation. Work to meet and exceed sales target. Answer customer questions and provide excellent customer service. Maintain contact lists and follow up with customers to continue relationships Monitor competitor activities by gathering information on pricing, products, trends in the market. Prepare weekly, monthly sales and site visiting report. Received feedback and resolve customer complaints and provide solutions. Making sure the items and price tag are displayed correctly in the showroom. Keep up to date with the best practices and trends in the industry. Prepare quotation and product presentations to prospective clients. Manage month-end sales closing process. Other related duty and responsibilities as required.
Key Responsibilities: - Manage and take full accountability for overall sales performance across Yangon, Mandalay, and dealer channels nationwide, ensuring alignment with business growth objectives. - Develop and implement effective sales strategies to achieve targets while maintaining high standards of customer service and satisfaction. - Lead, guide, train, and motivate the sales team to consistently achieve sales goals. - Conduct regular performance reviews, provide constructive feedback, and design development plans to enhance individual and team capabilities. - Build, strengthen, and manage relationships with dealer partners to maximize sales opportunities and market coverage. - Establish effective dealer policies, set performance expectations, and monitor compliance with company standards. - Support dealers with marketing activities, product knowledge, and training to drive sales growth and brand consistency. - Monitor showroom traffic in both Yangon and Mandalay, initiating activities to increase visitors, enquiries, and conversion rates. - Collaborate with the marketing team to design and execute campaigns that enhance customer engagement and brand visibility. - Identify new business opportunities, expand dealer networks, and develop market penetration strategies. - Review and analyze sales performance, market trends, and customer insights to support decision-making and refine strategies. - Prepare and manage budgets, forecasts, and sales plans in line with the company’s vision, mission, and values. - Initiate sales promotions, operational improvements, and business development initiatives to drive revenue growth and strengthen market presence. - Provide practical solutions and recommendations to resolve operational challenges promptly. - Ensure effective execution of plans at all sales outlets and dealer locations, including a monthly on-site review of Mandalay showroom operations. - Implement process improvements that enhance efficiency, customer experience, and dealer satisfaction. - Actively pursue opportunities to expand the company’s brand presence in existing and new markets. - Take ownership of personal growth and leadership development, consistently aligning performance with business growth objectives. - Undertake additional business-related assignments as delegated by management.
Welcome customers and explain well about our different products base on their requirement. Maintain customer satisfaction for long term relationship as business partner. Maintain awareness of market trends in the retain industry especially in tile & construction industry. Analysis the martket competition to see the market trend in retail market Manage showroom for customer attraction , clean and safe store enviroment. Monitor and manage stock level to have enough different types of product ready. Analyse daily sales figure and showroom sale targets for sales incease regularly.
Schedule the delivery ways plan and supervise for all delivery operation. Assign the tasks to the team members according to the delivery ways plan. Estimate the weight (kg) of the products, arrange for the trucks and manpower. Check delivery location and dealing with sales personnel or customers related to delivery operation. Ensure all delivery schedules are met on time. Ensure delivery operations run smoothly and efficiently according to company standards and policies. Response to any issues or complaints related to transportation and address any customer issues that may arise. Monitor quality, quantity, delivery times, and transport costs. Ensure all operations adhere to laws, regulations, guidelines, SOP and health and safety requirements. Perform other related duties as required
Marketing Design, oversee and manage all aspects of our social media platforms and company’s website maintenance. Manage content for the company’s social media, emails and other forms of digital communication. (well understanding f-factors). Research, track and analyze consumer behaviors, trends and implement research into digital marketing campaign. Stay up to update on the latest social media trends, implement marketing plans and programs that are aligned with the company’s direction and vision. Evaluate the plans & programs regularly with measurable outcomes (ie, A promotion post & its number of showroom visitors, etc). Identifying the latest trends and technologies affecting our industry. Work with relevant departments and the right marketing agency to brainstorm new and innovative growth strategies. Evaluate important metrics that improve our showroom & website traffic, service quotas and target audience. Prepare accurate reports for overall marketing performance and budget plan. Perform other related duties as required. Evaluate important metrics that improve our showroom & website traffic, service quotas and target audience. Prepare accurate reports for overall marketing performance and budget plan.
Explore the regional areas and develop the dealers’ segment by identifying the right dealers. Plan monthly regular trips to visit the potential areas for such development purpose by driving or travelling with most feasible transport. Able to find out the market preferred products, plan out the flow of dealer appointment, negotiation for appropriate terms of transaction, consistent and persistent to identify the next dealers. Achieve monthly and annual targets set by the company. Coordinate with logistics team to ensure timely delivery of products to dealers. Implement promotional campaigns and marketing initiatives at the dealer level. Other related roles & responsibilities as required.
Manage inventory as well as warehouse, transportation and other logistics processes. Manage, coach and develop a high logistics team that meets agreed objectives and delivers best practices. Manage the warehouse to operate effectively and effictively and ensure cleanliness of the building and premises. Ensure that logistics team members are assigned to perform all of their tasks. Verify the documentation/ specifications of the inventory prior to arrival and to arrange for proper receipt/ inspection and storage space. Ensure all operations adhere to laws, regulations, guidelines, SOP and health and safety requirements.