Job Type - Field Service Work Location: Head Office (Tachileik)/ Branch (Mong Phyak) Service Ticket Handling : Provide technical support to customers, particularly for Wi-Fi performance issues, connectivity problems, and basic configuration requests such as password changes. Network Troubleshooting & Technical Analysis : ONU (Huawei) Fiber DB/ Memory, CPU Checking/ ONU/AP/ Router Ping test. Google Ping Test/ Bandwidth Speed test/ Router extend (AP(mode)+DHCP + Static IP)/ ACS(Auto Configuration Server) Installation, Configuration & On-site Service: Relocating routers, adding additional routers, installing LAN cables to resolve customer issues. Install MikroTik devices, switches, routers, and access points for B2B, DIA, and FTTB services if assigned. Customer Communication & Consultation Internal Coordination & Additional Assignments Equipment Handling & Asset Management Documentation, Reporting & Compliance