Monitoring Power Status of IGT Sites through the RMS System Escalating Critical, Major & Minor alarms to Vendors NOC & In-house team Preparing NOC Shift Reports (Outages, Fuel Related Issues, Escalation Report etc...) Supervising on Vendor NOC teams & minimizing outages & ETA, ETR provided from vendors. Checking, Validating & Replying to all kinds of incident emails from customers (Operators) & Vendors Reporting critical incidents to the Shift Lead & concern O&M RM and NOC Manager, then strictly following the instruction to solve the incident. Site Access Control by checking standard HSE requirements & Colocation Team’s standard policy. Receiving & responding the calls from customers & vendors (Field Tech, Landlord, construction & O&M vendors, etc...) through IGT Hotline Numbers Timely updating about site down, ICU Escalation, critical alarms in social communication channels (WhatsApp, Viber & Line App, etc...)
Responsible for field operation and Maintenance of all sites of the cluster Assuring SLA for the customers for site delivery, assurance of Quality & ensuring site uptime for telecom operators. Maintained customer (Telecom operator) satisfaction & comfort level in terms of their network availability at the range of 99.99 Responsible for controlling excessive DG run hours and fuel. Responsible for closing the TT’s & WO’s without escalation. Responsible for solving issues on site with quality and accuracy: NO open issues without CM WO Responsible for visiting the site to technical support to the field technician. Responsible for Fault reduction & management, Power and fuel, Site management from a technical perspective, Energy management, Data management, TOC, Site cleaning (Hygiene of site) etc. Responsible for Carrying out Preventive & breakdown maintenance (PM) and equipment for improving overall reliability and safety of Utility of all infra-equipment as per standard process Apply Continuous Improvement principles with a specific focus on eliminating faults, and reducing downtime, minimizing revenue spend, improving cycle times, designing out failure modes and maximizing the performance and longevity of assets Responsible for Reviewing & analysing the repeat failure cases and taking immediate corrective and preventive actions to avoid any repeat failures. Responsible for training, development & progress of the staff. CSR initiatives to improve community relations and for smooth operations. Smooth HOTO wherever initiated for betterment.
Responsible for field operation and Maintenance of all sites of the cluster Assuring SLA for the customers for site delivery, assurance of Quality & ensuring site uptime for telecom operators. Maintained customer (Telecom operator) satisfaction & comfort level in terms of their network availability at the range of 99.99 Responsible for controlling excessive DG run hours and fuel. Responsible for closing the TT’s & WO’s without escalation. Responsible for solving issues on site with quality and accuracy: NO open issues without CM WO Responsible for visiting the site to technical support to the field technician. Responsible for Fault reduction & management, Power and fuel, Site management from a technical perspective, Energy management, Data management, TOC, Site cleaning (Hygiene of site) etc. Responsible for Carrying out Preventive & breakdown maintenance (PM) and equipment for improving overall reliability and safety of Utility of all infra-equipment as per standard process Apply Continuous Improvement principles with a specific focus on eliminating faults, and reducing downtime, minimizing revenue spend, improving cycle times, designing out failure modes and maximizing the performance and longevity of assets Responsible for Reviewing & analysing the repeat failure cases and taking immediate corrective and preventive actions to avoid any repeat failures. Responsible for training, development & progress of the staff. CSR initiatives to improve community relations and for smooth operations. Smooth HOTO wherever initiated for betterment.