Welcome walk-in patients and provide professional consultations regarding clinic treatments and packages. Meet and exceed assigned monthly and quarterly clinic sales revenue targets. Recommend suitable aesthetic treatments, skincare products, and packages tailored to patient needs. Contact and follow up on digital marketing leads to convert inquiries into clinic appointments. Cross-sell additional services and upsell higher-value aesthetic treatment packages. Build strong, long-term relationships with patients to ensure high retention and repeat visits. Maintain accurate patient consultation records, purchase history, and follow-up schedules in the CRM. Coordinate closely with clinic doctors and dermatologists to align on recommended treatment plans. Conduct post-treatment follow-up calls or messages to check on patient recovery and satisfaction. Gather patient feedback and address sales-related concerns promptly to maintain customer satisfaction.
Accurately record daily income, expenses, accounts receivable, and accounts payable. Issue invoices, receipts, and sales vouchers for all customer transactions. Verify, approve, and process daily, weekly, and monthly operational expense payments. Perform daily reconciliations of cash-on-hand balances against bank account records. Calculate and distribute staff salaries, allowances, and bonuses on time. Systematically organize and file purchase orders, vouchers, and proof-of-payment documents. Monitor and reconcile physical inventory counts with stock movement records. Prepare and present monthly financial summary reports to the owner/manager. Handle bank deposits/withdrawals and manage mobile banking transactions securely. Ensure strict internal controls to prevent financial discrepancies and safeguard company assets.
Conduct thorough skin and facial consultations to understand client goals and medical history. Perform aesthetic procedures, including laser treatments. Design personalized aesthetic treatment plans and home-care skincare routines for clients. Ensure all procedures adhere strictly to clinical safety, hygiene, and medical ethics standards. Handle side effects, complications, or post-procedure concerns promptly and professionally. Stay updated on advanced clinical techniques, new aesthetic products, and medical equipment. Collaborate with the sales and marketing teams to ensure accurate treatment information in campaigns. Maintain detailed medical records, treatment histories, and consent forms for every client. Build strong rapport with clients to ensure long-term trust, high satisfaction, and repeat visits. Supervise and train clinic nurses and beauty therapists on clinical hygiene and pre/post-procedure care.