Managing all on site installation, repair, maintenance and test Maintain high-quality customer service and care during field visits or dispatches Following schedule provided by service representative and completing jobs in a timely manner. Ability to handle multiple types of products in different volumes produce timely and detailed service reports/vouchers Properly obtaining and documenting customer complaints and taking Follow all company’s filed procedures and protocols .
Handling daily warehouse operation Manages inventory control levels Maintain Physical condition of warehouse by planning and implementing Supervise and train warehouse sftaff to ensure efficient and accurate work Collaborate with other departments to optimize warehouse process Assist in conduction regular inventory audits Assist to warehouse manager
After-Sales Customer Service and Communications Maintenance, repair and spare parts management Handling of complaints and warranty cases Complaint management Administraction of master data Coordinate and participation in sales and service Developing business processes and procedures Ensure all processes and measures are maintained and compliant with the appropiate quality standards Develop and implement appropriate reporting and controls Managing the budget related to a company's service department
Collect internal information for social media to link with agency Prepare for marketing materials (Link with supplier to get quotation Handle marketing materials Prepare internal payment process for marketing department Issue the marketing materials Entry the marketing requisition of internal department Must understand social media