To align with the Sales Operations Department regarding system training for the cash collection process of Exchange and Marcon. To monitor the daily cash collection from nationwide Post offices, Exchanges, Marcon, Telephone Revenue Accounts(TRA) and Own shop. Report to management about Telephone Revenue Accounts (TRA) consolidation result. Assist to Team Manager and support necessary task. Prepare and request approval for sales target to management and share to data analysis team. Preparing Sales Report for all own shops Preparing Sales Report for Team Leader Meeting System Operation Support
To provide following analysis data/reports and take ownership to enhance mobile service performance, cooperating with concerning departments (mainly for RAN part) To monitor and analyze KPIs of mobile service quality to improve customer satisfaction such as 1. Data throughput analysis by sector (low througput sector) 2. Voice quality analysis (CSSR, CDR etc) (Call Setup Success Rate, Call Detail Record) 3. Customer feedback investigation and the trend analysis To analyze user traffic and system capacity usage to make effective investment for mobile network and gain profit such as 1. Traffic analysis for events, holidays, NW incident etc To develop RPA (Robotic Process Automation) for automation and BI Dashboard for on-demand analysis
Manage and control all bills, invoices, bank deposits and payment term agreement efficiently and promptly PR/PO process to meet the targeted timeline Coordinate with the Procurement Department, Finance Department and Vendor side to have proper management related payment process Review, investigate, and resolve customer payment discrepancies in a timely and efficient manner Handle expense reports, refund, and validate information from vendors while reviewing supporting documents for the right accreditation Always maintain confidentiality of customer information
To build a good working relationship and collaborate well with relevant internal teams to achieve team's goal To communicate with Business Partners for commercial deal to increase the revenue target with increase traffic target strategy and proactive to interconnect with potential partners To be able to calculate the revenue target and to minimize the cost To monitor Incoming and outgoing IDD traffic To be able to manage and handle IDD sales, IDD related accounts AR / AP clarification, Net settlements follow up and deal arrangements contract To cooperate with Finance Dept to solve Financial issue To generate and provide the daily reports ,monthly reports and required data in timely manner SIMBOX Loss Traffic Monitoring , Analyzing, Reporting To generate and provide the daily reports ,monthly reports and required data in timely manner To Handle New Product Sales, new Interconnection/ Carriers
To Negotiate IRA Contracts for both New and Migration till exchange signed contracts and test SIM cards with Partners to get more Roaming Partners and more revenue. Negotiate Discounted rates and contracts with Roaming Partners to reduce roaming expense and to support retail promotion. To be sure Discounted rates are implemented in TAP to avoid TAP Error. Negotiate Reconciliation amount with Roaming Partners, Monitor Outbound Roaming Steering to send traffic to appropriate Partners align with discounted rate Maintain close relationship with our partner Prepare Monthly Reports and approvals To hit Yearly Target
Assist in launch of company-wide action plan with related departments from corporate perspective Monitor and manage corporate strategies' progress and report to management Coordinate and communicate within company to make the progress for company strategies Create scenarios to compete to competitors, and enable all relevant departments to work together to implement measures Understand the assigned tasks and follow the team leader to achieve targets effectively
In order to fulfil user needs, to perform as the key technical person to provide end–to-end solution development and deliverables To manage cost effective with innovative solutions. Able to prepare budgets and approvals to realize the technical solutions Able to resolve technical issues and conflicts related to the service/products before and after launch Able to set strategy and continuous improvement resulting fast Time To Market and best for customer experiences. Be responsible to manage vendor internal tests, IT SAT and UAT for related solutions and products Be responsible for other related assignments from management To make sure data synchronization between the system and network elements and 3rd party systems. To make sure quality, performance KPI and reports and capacity planning
1. To act as Acting Team Meanager for Finance Support team & Business support team to manage team operations/members, set KPI, monitor the process to develop the better operational process flow and achieve team KPI target. 2. Management and monitoring CvBS (Billing system) and any issue solving of B2C billing related matter. Planning effective billing system improvement based on user requirement or analysis. 3. B2C AR monitoring and proper data cleansing aligning with Finance, IT team and user side. 3. Effective payment channel consideration and planning for B2C customer to increase AR collection ratio. And planning and initiation for payment digital transformation. 4. To analyze end-to-end process of a new business requirement by cooperating with related teams for the existing process and work out with IT/vendor for the possible solutions. 5. To plan out the project by proposing the pros and cons of the business requirement, get approval from the management, prepare PRD (Product Requirement Document) and work closely with IT. 6. To plan out communication and training to provide to the system users. Prepare user manuals, communication materials and work with design team to design and promote the new system development. 7. To coordinate with related team members, perform system testing before the production to make sure of the system readiness. Monitor the system after the launch for improvement matters. 8. To initiate internal bill delivery and cash collection process aligning with regional TRA, Commercial office and related team. 9. Management of bill printing vendor and bill collection vendor. Also, analysis of expense and necesarry budget planning. 10. Preparation for any explanation or approval material and presentation to managements.
To investigate new business opportunities such as insurance, education, ecommerce to ensure very high levels of service delivery and availability. To evaluate vendor proposals to get high quality contents/services, guideline and suggest to vendors to prepare commercial documents To make business case for new services to provide the justification for the undertaking of a project usually based on the estimated cost of development and implementation To coordiante with related departments in order to launch the services successfully To present and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels To Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in revenue. To engage data revenue growth for existing services To solve the customer complaints in order to get customer satisfaction To enhance the product and end-to-end customer lifecycle management To develop the product roadmap and Go-To-Market (GTM) plan for new products Overview and suggest SMS contents and criteria from PIC to get better result Coordinate with related parties to create effective contents and attractive gaming campaigns to support VAS team revenue Increase Marketing channels of VAS team to be able to promote VAS services more