Manage nationwide Own Shop operations, sales, inventory, visibility and budget. Guide and support Shop PICs to ensure smooth operations and KPI achievement. Coordinate and resolve operational issues with State & Regional PICs (RCL-2/RBI). Monitor shop performance, inventory, customer service and compliance. Provide training, coaching and mentoring to Shop PICs and staff. Handle specific projects and other duties assigned by Management.
To manage projects in order to implement/develop VAS services/systems within project timeline To handle/escalate resource/traffic/operation in order to provide stable VAS services To handle/escalate service impact analysis/root cause analysis/preventive measure in order to improve incident management process To provide technical support in order to fix customer complaints quickly To cooperate budget planning and maintain budget to improve financial process To prepare the approval process of new projects To cooperate price negotiation and communicate with procurement team to proceed PO process To communicate with legal team in order to proceed/maintain contracts to meet SLA To manage relationship with vendors to evaluate vendor performance & to ensure all POs are invoiced/paid on time To organize team's operations & procedures to fulfill team goal To assist in the preparation of regularly scheduled reports to management
Handling the business process request from SO (Sales Operations),Finance, CRM (Customer Relationship Management), TRA (Telephone Revenue Account),etc. Responsible Operation and maintain with CvBS IT Billing systems, CRM System Support for customer service requests about billing & charging, CRM systems related tasks, reports. Check and solved customer complaints tickets related with charging billing issue Support sim operation Familiar with CvBS system Handle operation requirements, functional issues , system issue, customer complaint Support testing process for issues or needs Handling Business Process Operation Conduct usual operation with procedures
To Develop and implement a strategic cybersecurity awareness program to educate employees at all levels about cybersecurity threats, best practices, and company policies. To collaborate with cross-functional teams for awareness initiatives to address specific organizational risks and needs. To Evaluate cyber security education, training, and awareness program efficiency by identifying and gathering workforce trend analysis, performance improvement metrics. To Prepare and execute phishing campaigns based on current threats and provide statistics. To Provide metrics on the effectiveness/completion rate for courses. To Conduct monthly regular cybersecurity training sessions for employees, ensuring that content is up-to-date, relevant, and aligned with industry standards and offer support on security-related issues. To Develop and execute communication plans to keep employees informed about cybersecurity policies,incidents, and emerging threats. To Collaborate with HR, and other departments to align cybersecurity awareness efforts with organizational goals and objectives. To PIC for projects accountability for on-going activities or objectives.
To manage in improvement of System Operation and Maintenance (including Troubleshooting) at Data Center and Branch Office such as Microsoft Windows Server/Linux Server/VMware Infrastructure/Storage Infrastructure Administration and Operation to deliver and provide IT service to users in a timely manner and as needed To support VM provisioning, migration and resource allocation activities and ensure high availability and stable operation of infrastructure systems. To monitor daily system health, alerts, logs and service availabilty and perform regular system checks and preventive manitenance activities. To perform operating system updates, security patching, and version upgrades and support middleware and application service upgrades. To coordinate with application teams for database-related troubleshooting. To perofrm and monitor system backup and reovery processes and ensure backup data inegrity and recovery readiness. To maanage user access control and authentication support and monitor system vulnerabilities and security events. To prepare and maintain technical documentation and operational procedures and update system configuration records and inventory lists. To coordinate and communicate with vendors/users IT and Project teams to deploy/implement new IT solutions to ensure the deliverable are met as per project plan and budgets To monitor the corporate system related services daily/ weely/monthly to run services smoothly To share technical knowledge with colleages and User Support team members to improve technical skills and to develop organization.
To improve and maintain the IXP/ISP network quality to achieve customer satisfaction. To monitor and analyze the network quality, making daily report and weekly report and individual report, cooperating with the vendors and the related departments. Consider and propose new report and analysis to enhance the network quality. To lead team member to achieve SPM objectives. To develop team member skills about IXP/ISP network.
Develop long-term and short-term FTTH product strategies aligned with company objectives. Lead new FTTH product development and commercialization. Conduct market research, competitor benchmarking, and customer insights analysis. Develop pricing strategies, promotional campaigns, and value propositions. Monitor product performance, revenue, ARPU, subscriber growth, and profitability. Identify opportunities for new revenue streams and business partnerships. Lead business case preparation for new products and investment proposals. Coordinate with Marketing, Sales, Technical, Finance, Digital, and Customer Care teams. Manage FTTH product lifecycle from concept to retirement. Analyze customer feedback and recommend product improvements. Prepare executive reports and strategic presentations for senior management. Lead and coach the Product Strategy team.
Create English and Myanmar SMS content for Customer Retention team's pilot campaign and other requested team's campaign. Create short URL link shared by other teams. To create Message template, English and Myanmar in Multi Channel Campign Management (MCCM) system based on offer and check Sender ID with Reply Code. To support team leader to excute Customer Value Management (CVM) and Below the Line (BTL) campaign by using MCCM system to generate revenue, create Offers and Campaigns. To analyze Campaign, retain the customer and prevent the churn. Daily Monitoring and tracking the performance each channel (SMS, USSD, MPT4U, UCC) of CVM, BTL campaign. To monitor SMS delivered rate and given point bonus count. Reporting MPT Club/VAS Campaign SMS delivered rate and analysis. To resolve customer complaint promptly. To monitor the competitor offer. Tracking and reporting competitor offer tracker. To monitor the schedule of each campaign. Record the Campaign name and period to analayse Revenue Trend.
To participate effectively in Information Security & Risk Management activities within the organization. To promote information asset inventory and risk assessment activities within organization under the Manager's supervision. To support and promote information security audits and checks in organization, tracking follow-up actions for improvements under the Manager's supervision. To prepare and support Management Reporting activities under the Manager's supervision. To arrange and organise Information Security awareness trainings & briefing sessions on asset list collection and audit/check guidlines. To support recruitment activities under the Manager's supervision.