Key Responsibilities Assist in configuring, monitoring, and troubleshooting IT systems (servers, networks, firewalls, endpoints). Provide technical support to internal users (Level 1/2 support). Assist in IT operations for switch solutions, card systems, and digital payment platforms. Participate in routine system maintenance, backup, patching, and monitoring activities. Support software/hardware inventory and licensing updates. Document IT procedures, incidents, and knowledge base entries. Technical Skills Basic knowledge of computer networks, operating systems (Windows/Linux), and hardware. Familiarity with network/system administration, database basics, and troubleshooting. Exposure to scripting (e.g., PowerShell, Bash, or Python) is an advantage Soft Skills Eagerness to learn and adapt quickly. Analytical and problem-solving mindset. Good verbal and written communication skills. Team player with a proactive attitude.
Key Responsibilities: Ensure the stable, secure, and uninterrupted operation of MPU systems, including the National Payment Switch (IST) and the MPU E-commerce Payment Gateway, with robust data backup, integrity, and high availability. Provide testing, certification, and technical support to member banks for: Bank Switch POS systems Card certification E-commerce Payment Gateway International card schemes Generate, manage, and maintain HSM (Hardware Security Module) keys for NPS and E-commerce systems in both UAT and Production environments . Participate in System Integration Testing (SIT) and User Acceptance Testing (UAT) for new requirements, enhancements, and projects driven by member bank needs. Resolve integration, transaction, and operational issues raised by member banks and merchants, ensuring seamless communication and transaction flow between MPU systems and external platforms. Perform regular system and database health checks on the National Payment Switch to ensure optimal performance, stability, and reliability. Utilize system monitoring tools to proactively identify, analyze, and resolve potential issues before they impact services or end users. Analyze daily operational issues and provide recommendations for system optimization and process improvements to senior management. Prepare and deliver daily, weekly, and monthly operational reports covering system status, incidents, performance metrics, and overall system health. Support and contribute to IT infrastructure projects , including system upgrades, enhancements, and technology changes. Assist in settlement, reconciliation, and dispute resolution processes , ensuring accuracy, timeliness, and compliance with MPU standards and relevant regulations. Carry out daily operational duties and other tasks assigned by the Head of IT and Deputy Head of IT . Job Scope – Manager (Issuer Switching Technology/ Ecommerce) Oversee, operate, and maintain systems related to the National Payment Switch (NPS) and MPU E-commerce Payment Gateway , ensuring stability, security, and high availability. Provide technical support to member banks for system integration, certification, and performance-related issues. Ensure compliance with data encryption, key management, and security standards , including proper handling of cryptographic keys. Lead and support testing activities , while proactively monitoring systems to maintain high uptime and optimal performance. Manage day-to-day operational and technical issues, coordinating with internal teams to resolve incidents efficiently. Perform regular system health checks and continuous monitoring to identify and prevent potential service disruptions. Contribute to the planning and execution of infrastructure and system enhancement projects , supporting continuous improvement of payment processing platforms. Support settlement and reconciliation processes , ensuring accuracy, timeliness, and compliance with applicable industry and regulatory standards. Prepare and submit operational and performance reports to management, providing insights for decision-making and process optimization. Collaborate closely with senior management and stakeholders to recommend and implement process improvements and ensure consistent operational reporting. Hard Skills for Manager (Issuer Switching Technology/ Ecommerce) Strong expertise in National Payment Switch (NPS/IST) operations and E-commerce Payment Gateway systems, ensuring high availability, security, and performance. In-depth knowledge of payment transaction processing flows , including authorization, clearing, settlement, reconciliation, and dispute handling. Hands-on experience with card payment ecosystems , including MPU, Visa, MasterCard, UPI , and other international card schemes. Proficiency in system integration, testing, and certification for: Bank Switches POS systems Card issuing and acquiring systems E-commerce and payment gateway platforms Strong understanding of cryptographic key management , including HSM operations , key generation, rotation, and secure handling in UAT and Production environments. Solid knowledge of payment security standards such as PCI DSS , encryption techniques, tokenization, 3D Secure, and secure authentication mechanisms. Experience in system monitoring, incident management, and performance tuning in high-transaction, high-availability environments. Proficiency in Linux/Unix systems , web technologies, and enterprise system administration. Strong database skills, including SQL, Oracle, MySQL , database health checks, tuning, backup, and recovery. Working knowledge of programming and scripting languages such as Java, Python, or PHP for integrations, automation, and troubleshooting. Familiarity with network architecture , firewalls, secure communication protocols, APIs, and middleware integration. Exposure to cloud platforms (AWS, Azure) and their use in payment or e-commerce solutions is an advantage. Experience supporting system upgrades, enhancements, and infrastructure projects within regulated financial environments. Soft Skills for Manager (Issuer Switching Technology/ Ecommerce) Strong problem-solving and analytical skills , with the ability to quickly identify root causes and recommend effective solutions. Excellent communication skills , enabling clear coordination with member banks, merchants, vendors, and internal teams. Proven ability to work under pressure in mission-critical, 24/7 operational environments while maintaining service stability. Strong stakeholder management skills , with the ability to balance technical requirements, business needs, and regulatory compliance. High level of attention to detail , particularly in transaction accuracy, system security, and operational reporting. Effective leadership and mentoring skills , capable of guiding junior staff and supporting team development. Good planning and organizational skills , ensuring timely completion of operational tasks, testing activities, and project deliverables. Proactive mindset with a focus on continuous improvement , system optimization, and process enhancement. Strong sense of responsibility, integrity, and confidentiality , especially when handling sensitive payment and security data. Ability to collaborate effectively with cross-functional teams and senior management to support strategic IT and payment initiatives.