JOB SUMMARY We are seeking an automotive showroom manager or dealer manager who will be responsible for overseeing the daily operations of an automotive dealership, ensuring smooth functioning, profitability, and customer satisfaction. This also involves managing sales, finances, inventory, and staff management while adhering to the rules and regulations of the company and industry. DUTIES AND RESPOSIBILITIES OF AUTOMOTIVE DEALERSHIP MANAGER Sales and marketing management Plan sales and marketing strategies for present and future sales operations Managing the sales and inquiry management Managing sales operations records and determine profitability Managing sales and marketing team and other team members Effective communicating with the concerned person on a weekly basis Managing showroom sales and Inquiries Monitor customer preferences to determine focus of sales efforts Setting individual sales target with sales team Review sales forecasts and ensure consistency with annual projection Responsible for planning, setting & reporting on wholesales orders Initiating motivational morning meeting for the team Customer relations Following up with customers to ensure satisfaction Address customer inquiries, complaints, and issues in a timely and professional manner Resolve collision & service matters Financial Management Prepare budget and approve budget expenditures Creating costeffective advertising programs and merchandising strategies Planning and developing short and longterm goals and objectives annually Collaborate with finance managers to secure financing options for customers Make strategic decisions to optimize financial performance Review financial reports Inventory Oversee inventory levels, ordering and stocking of vehicles Monitor market trend to adjust inventory accordingly Manage daily order taking, contract and back order Staff Management Recruit, train and supervise sales and supporting staff Coordinate and lead all regular sales meetings with the sales staff Setting up the performance targets and conduct regular evaluations Coordination between sales team and others team members Represent company at trade association meetings to promote products & sales Compliance and regulations Ensure compliance with all relevant laws, regulations and industry standards Stay updated on changes in regulations and implement necessary changes to dealership/ sales operations Conduct regular audits to ensure adherence to compliance requirements Reporting Daily, monthly and yearly report export to Management on sales activities and maximized profits Midmonth/ End Month Report to Management Inquiry Analysis and daily Inquiry/ Sales to Management
JOB SUMMARY We are seeking an Automotive Service Manager whose responsibility is to oversee the service department of an automotive repair workshop and ensure efficient operations, excellent customer service, and the delivery of high-quality automotive services to customers. DUTIES AND RESPOSIBILITIES OF AUTOMOTIVE DEALERSHIP MANAGER Service Operations & Team Management Oversee all aspects of service department operations, including vehicle diagnostics, repairs, maintenance, and inspections Supervise and lead a team of skilled technicians and service advisors Implement efficient workflow processes and optimize resource utilization Implement and enforce safety procedures and regulations within the service department Assign work orders, schedule appointments, and manage workflow to optimize productivity and efficiency Provide training, guidance, and performance feedback to service department staff Supervise and coordinate the activities of service advisors, technicians, and support staff Monitor and analyze key performance indicators to achieve departmental goals Collaborate with other departments to enhance overall dealership performance Inventory and Parts Management: Manage inventory levels of parts and supplies to support service operations Coordinate with parts department to ensure timely availability of required parts and accessories Monitor parts usage, inventory turnover, and obsolescence to minimize waste and optimize profitability Customer relations Interact with customers to understand their automotive service needs and address any concerns or questions Address customer inquiries, complaints, and issues in a timely and professional manner Ensure exceptional customer service by resolving issues promptly and maintaining open communication throughout the service process Handle escalated customer complaints and ensure satisfactory resolution. Resolve collision & service matters Financial Management Develop and manage the service department budget, including labor, parts, and overhead expenses Monitoring the performance metrics (such as revenue, profitability, and customer satisfaction, and take corrective actions as needed.) Identify opportunities for upselling services and generating additional revenue to optimize financial performance Review financial reports Compliance and regulations Ensure compliance with all relevant laws, regulations and industry standards Stay updated on changes in regulations and implement necessary changes to dealership/ sales operations Conduct regular audits to ensure adherence to compliance requirements Reporting Daily, monthly and yearly report export to Management Mid-month/ End Month Report to Management