Act as a strategic Human Resources Business Partner and foster alignment between HR service delivery, company processes and strategic goals. Monitor and support functional HOD and functional managers on organizational structure, workforce planning, and change management initiatives. Handle employee grievances, disciplinary matters, conflict resolution and escalate people-related compliance issues as needed. Support onboarding, training, career development, succession planning processes and offboarding. Partner with recruitment teams to ensure timely hiring of top talent that aligns with business needs and compliance standards. Prepare regular reports to Department Head on HR activities, challenges, and suggest recommendations. Ensure effective communication and alignment of HR policies, processes, and updates across respective departments. Provide insights into workforce trends and make informed decisions. Ensure adherence to local labor laws and banking industry regulations. Perform other ad-hoc HR tasks as assigned by the Head of People & Culture.
Assistant Vice President (Project Officer-Product & Innovation Department) Duties and Responsibilities Support centralized governance and monitoring of strategic projects by managing timelines, issue escalation, management reporting, and project compliance tracking. Maintain master project tracker and milestone dashboard. Follow up action items, risks, and dependency closures. Prepare weekly/monthly steering committee reports. Coordinate project meetings and MOM circulation. Monitor compliance with project governance methodology. Escalate critical delays to management.
Senior Officer (Marketresearch & Businessanalysis - Product & Innovation Department) Duties and Responsibilities Conduct market intelligence and competitor analysis to support new product development, pricing strategy, customer demand assessment, and business opportunity identification. Perform regular competitor benchmarking and market scanning. Analyze customer trends, pricing trends, and sector opportunities. Prepare market feasibility reports for new products. Collect feedback from branch, sales, and customer channels. Support product team with business insight recommendations.
Vice President (Product Development-Product & Innovation Department) Duties and Responsibilities Lead the overall product lifecycle management for banking and digital products, including product strategy, enhancement planning, commercialization, profitability monitoring, and stakeholder coordination. Develop annual product roadmap aligned with business strategy. Lead product ideation, enhancement, and market launch activities. Monitor product profitability, utilization, and customer adoption. Coordinate with different stakeholders of the bank. Review competitor offerings and recommend market-responsive features. Prepare management papers, product proposals, and business cases. Ensure end-to-end delivery of approved product initiatives. Supervise product team members and departmental performance.
Lead and manage digital transformation projects across business units. Coordinate with Executive Director Office, IT Department, and operational teams to align project objectives with organizational goals. Develop project plans, timelines, milestones, budgets, and implementation roadmaps. Monitor project progress and ensure timely delivery within scope and budget. Manage project risks, issues, and change requests effectively. Conduct regular project status meetings and prepare progress reports for management. Work closely with the Developer Team to ensure system requirements are clearly understood and implemented. Coordinate user acceptance testing (UAT), training sessions, and system rollouts. Manage communication between technical and non-technical stakeholders. Ensure proper documentation, SOPs, and user manuals are prepared.
The role focuses on hardware troubleshooting and repair, Windows and software support, basic networking, IT equipment setup, and user support through phone, remote, and on-site assistance. Key Responsibilities Diagnose, troubleshoot, repair, and maintain desktops, laptops, printers, and other IT peripheral devices. Replace and upgrade common hardware components such as RAM, SSD/HDD, keyboards, batteries, fans, LCD screens, and power adapters . Install, configure, and troubleshoot Windows OS, device drivers, Microsoft Office, and standard business applications. Perform system recovery, OS and standard software installation. Provide basic technical support for basic LAN/Wi-Fi, IP configuration, network printers, and shared network resources. Perform basic network cabling and RJ-45 termination as required. Provide user support through phone, remote, and on-site assistance. Prepare, configure, test, and deploy desktop/laptop devices for new and replacement users. Perform preventive maintenance, device health checks, cleaning, and basic performance optimization. Maintain accurate service tickets, repair records, and IT asset information. Support branch/office deployment, relocation, and on-site IT activities when required.
Key Responsibilities: Workflow Execution: Facilitate the day-to-day progress of tasks, ensuring the approval chain remains fluid. Documentation & Reporting: Maintain accurate project documentation, status reports, and centralized data logs. Schedule Coordination: Organize meetings, ad-hoc reservations, and site visits for group-wide rollouts. Data Validation: Ensure that data entry and system inputs from various modules are consistent and accurate for reporting. Administrative Support: Assist the PM in tracking project expenses and vendor deliverables. Test Case Development: Translate the Business Requirement Document (BRD) into detailed Test Cases . Create step-by-step scenarios to verify logic (e.g., "If Car Type is X, does the total repair cost calculate correctly?"). User Acceptance Testing (UAT) Coordination: Organize and lead testing sessions with branch staff and PGAD users. Ensure all functional requirements—from Petrol Control to CBM Reporting—are tested by the actual end-users. Defect Tracking: Identify, document, and track "bugs" or system errors found during testing. Coordinate with vendors or IT to ensure fixes are implemented before the final launch. Data Integrity & Maintenance: Ensure the accuracy of data entry for Fixed Assets and Inventory logs, especially during the data migration phase of new systems. Logistics & Reporting: Coordinate car arrangements and GPS tracking reports, while maintaining version-controlled project documentation and meeting minutes.