Duties and Responsibilities Executing and supervise preventative maintenance, minor maintenance, troubleshooting and completing checklists to ensure all plant & equipment is always operational. Able to understand the work flow of Dispensers, Generators, Fuel Pumps and Fuel System. Able to find root causes of errors/faults and able to troubleshoot the errors easily. Understand, review and comment the engineering and electrical drawings. Understand the safe work procedure while working at hazardous area. Conduct all types of inspections and all other activities as required by the daily maintenance of stations. Understand and able to make report of service work activities/troubleshooting reports, monthly service report and other report related with M&E works.
Duties and Responsibilities Understanding the technical architecture of the any core banking applications and providing day to day support for those applications Identifying options for potential solutions and assessing them for both technical and business reporting Handling support related to the management and business reporting in order to meet with the timeline Dealing direct with business users in the situation of better understanding for the requirements. Managing day to day operations and teams to meet with project milestones and Go-Live.
Duties and Responsibilities Gathering, validating and documenting business requirements. Analysing commercial data such as budgets, sales results and forecasts Modelling business processes and identifying opportunities for process improvements. Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Performing user acceptance testing. Interpret data, analyze results using statistical techniques and provide ongoing reports Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality Acquire data from primary or secondary data sources and maintain databases/data systems Identify, analyze, and interpret trends or patterns in complex data sets Work with management to prioritize business and information needs
Duties and Responsibilities Support to implement bank’s enterprise risk management policy aimed to provide level of assurance to achieve bank’s strategic objectives and direction Monitor and prepare report on bank-wide Key Risk Indicators (KRIs) against stipulated risk appetites across all risk types and then inform status to Head of ERM Collaborate with internal risk management sections and other departments to collect risk exposure data to make sure exposures are maintained within respective appetites Monitor performance of risk officers and risk owners Support supervisors on organizational stress tests Any other relevant tasks that stipulated by supervisors
Duties and Responsibilities Developing and implementing credit risk policies, procedures and standards in line with the regulatory requirements and industry best practices Monitoring and reporting on the credit risk exposures, performance and trends of the institution and its portfolios Conducting credit risk assessments and reviews of new and existing products, services, customers and counterparties Providing guidance and support to the credit risk analysts and managers in conducting credit analysis, due diligence, rating and approval processes Identifying, measuring and mitigating credit risks and ensuring adequate provisioning and capital allocation Managing credit risk-related issues and incidents and escalating them as appropriate Liaising with internal and external stakeholders, such as auditors, regulators, rating agencies and business units, on credit risk matters Any other relevant tasks that stipulated by supervisors.
Direct Sales Strategy Development and Execution Analyze market trends and customer needs to develop effective sales strategies Define target segments and channels for direct sales initiatives, including new customer acquisition and upselling to both existing and new customers Attract new customers and promote upselling opportunities for various banking products to both existing and new customers Set sales targets and objectives, including targets for acquiring new customers and upselling additional products to both existing and new customers Establish referral mechanisms for sales related to POS, ATM, Home Loan, Auto Finance, Terms Loan, and Dealership to the Head Office Monitor performance against sales targets and adjust strategies as needed to achieve desired outcomes Collaborate with other business units for event participation, discounts, and benefits to customers, enhancing overall customer experience and satisfaction Customer Acquisition and Retention Prospect and identify potential customers, including new-to-bank customers Conduct outreach activities to engage with potential customers and generate leads Follow up with leads and inquiries to convert prospects into customers Collaborate with branches to obtain referrals from existing customers and follow up on referral leads Implement retention strategies to foster long-term customer loyalty and repeat business Sales Process Management Provide guidance and support to sales representatives throughout the sales process, including training on product knowledge and upselling techniques for products Coordinate with branches to facilitate the account opening process for new customers and upselling efforts Manage sales pipelines and prioritize leads for maximum conversion, including new customer acquisition and upselling opportunities for products Track and analyze sales metrics related to product sales to identify opportunities for improvement and optimize sales processes Implement strategies and initiatives to enhance sales performance, including upselling products to customers Performance Reporting Develop and maintain sales dashboards and reports to track key performance indicators (KPIs), including metrics related to product sales Conduct regular performance reviews to evaluate individual and team performance in acquiring new customers and upselling products Present findings and recommendations to senior management for strategic planning and resource allocation Prepare monthly reports and send them to Sales Development Unit and the head of Sales & Distribution After-Sales Support and Issue Resolution Maintain regular communication with customers through phone calls or emails to address any queries or concerns they may have Proactively identify and resolve any issues or challenges faced by customers to ensure a high level of satisfaction with the bank's products and services Collaborate with branch managers and relevant stakeholders to address customer feedback effectively, improving the sales process and customer service delivery Provide ongoing support to customers beyond the initial sales process, building long-term relationships and fostering loyalty to the bank Team Management Provide clear direction and leadership to the direct sales team Set performance expectations and standards for team members Allocate resources effectively to optimize sales productivity Monitor individual and team performance regularly to track progress towards sales targets Hold regular team meetings to discuss goals and challenges Foster open communication and collaboration among team members Product Knowledge Participate in training sessions and product workshops provided by the bank to enhance product knowledge and expertise. Acquire in-depth knowledge of all banking products and services offered, including savings accounts, loans, investment options, insurance policies, and digital banking solutions Understand the features and functionalities of each product, including interest rates, fees, eligibility criteria, and terms and conditions Educate customers on the benefits and advantages of different banking products, helping them make informed decisions that align with their financial goals Stay updated on changes and updates to existing products and services, as well as new offerings introduced by the bank Additional Assignments (if applicable) Perform any hoc duties assigned & requested by management
Main Duties and Responsibilities To assist & involve in overseeing information security, IT risk management programs and risk management frameworks and administer of IT security solutions. Detail Duties and Responsibilities Support in managing IT security projects Assist IT teams in implementing IT security controls Support gap analyzing and reviewing security controls implementation for mandatory compliance standards such as PCI DSS, CMB-NET and Swift Mandatory Security Controls, and Western Union Security Requirements. Review and advise improvements to security technical setups and configuration to ensure compliance with organization policy/standards and regulatory requirements Regularly review the effectiveness of security controls such as firewalls (Web, Database), IDS/ IPS, VPN, Endpoint protection system, Data Loss Prevention, File Integrity Monitoring and Vulnerability management system, etc. Provide necessary assistance to review Conducting internal vulnerability scanning activities Evaluation of vendors for new security solutions based on organization’s evaluation criteria Conducting security assessment for new technical systems before going live to production and critical systems frequently. Identify, assess, assist response plans for technology/information risks Participate in tracking, monitoring and timely respond to security threats and incidents via SIEM system and according to predefined policy and procedures Prepare Information Security weekly report Configuration, fine-tuning, monitoring, managing Cloud WAF/DDoS protection, Endpoint security, File integrity monitoring, SIEM systems, etc.