1. Sales Process Management • Oversee and manage end-to-end Sales Administration activities for B2B and Wholesale customers. • Work closely with Sales teams to ensure Sales Orders are processed accurately and in a timely manner. • Review and verify Service Order Forms to ensure completeness, accuracy, and compliance. • Monitor sales order/circuit status and follow up with teams to ensure smooth service delivery. • Coordinate circuit creation, modification, suspension, and termination activities. 2. Data Integrity & Systems Administration (SAP) • Create, maintain, and manage Customer IDs and Circuit IDs in the SAP system. • Maintain and update sales, customer, and circuit records in SAP and online tracking sheets. • Ensure data accuracy and integrity across all platforms. • Stay updated on new products, services, and internal process changes to keep data current. 3. Project Sales Coordination • Support revenue sharing processes (preparing, reviewing, and reconciling calculations with partners). • Ensure contractual compliance for revenue-sharing contracts. • Coordinate with Finance (AR/AP) on invoicing, payment requests, and billing matters. • Track suspended, pending, and long-outstanding customers for revenue recognition purposes. 4. Data Analysis & Reporting • Prepare weekly, monthly, and ad-hoc sales, circuit, and revenue reports for the management and General Manager. • Serve as the main point of contact for Wholesale partners regarding operational matters. • Coordinate across Engineering, Finance, and Sales departments. 5. Leadership & Process Improvement • Supervise, guide, and support Sales Administration team members. • Support onboarding and training of new staff. • Identify process gaps or operational issues and propose improvements to enhance efficiency.
Key Responsibilities: • Manage and conduct site surveys for FTTx, DIA internet links and Value-Added Services (VAS) projects, including after-hours work when required. • Prepare comprehensive survey reports for FTTx, DIA and VAS networks, providing actionable insights and recommendations based on field findings. • Provide comprehensive IT support services under maintenance agreements and deliver managed IT solutions to contracted clients. • Troubleshoot and resolve technical issues, escalating to vendor support when necessary while maintaining ownership until resolution is confirmed. • Maintain accurate documentation of survey reports, daily maintenance activities and incident reports. • Lead both pre-sales and post-sales activities, including Proof of Concept (POC) and product demonstrations. • Engage with customers to understand technical requirements and provide tailored solutions. • Liaise with vendors and suppliers to source appropriate solutions and equipment. • Prepare technical and financial proposals for VAS solutions and installations. • Perform system and network integration tasks as assigned, including design, implementation, configuration, and deployment of network infrastructure, servers, storage systems, and voice/video communication solutions. • Supervise and manage structured cabling contractors in VAS projects to ensure quality and compliance. • Lead and supervise VAS installation projects to ensure successful delivery in alignment with project schedules. • Collaborate with internal teams to ensure service delivery meets quality and timeline expectations. • Support technical assistance to internal B2B and wholesale teams as required.
1) Marketing & Communication (MarCom) • Manage and oversee all MIH social media platforms and digital communication channels. • Create engaging content, including copywriting, graphic design, and motion graphics, tailored to various audiences. • Plan, execute, and monitor both online and offline marketing campaigns. • Develop brand themes, key messages, and communication approaches for internal and external audiences. • Coordinate marketing budgets and ensure efficient allocation of resources across campaigns. • Maintain consistent communication with customers and stakeholders through public announcements, updates, and promotional content. 2) Branding & Merchandising • Develop, implement, and maintain MIH’s brand guidelines to ensure consistency across all departments and operations. • Source, evaluate, and propose products, services, and merchandise for bundling with MIH service plans. • Oversee production, quality control, and stock management of POSM items (Point-of-Sale Materials). • Collaborate with vendors and suppliers for branding materials, gift items, and marketing assets. • Strengthen MIH’s brand presence through strategic merchandising and visibility initiatives. 3) Business Development • Identify and explore new market opportunities to expand MIH’s project sales portfolio. • Maintain and strengthen relationships with existing project sales clients to ensure long-term retention. • Handle new sales, renewal negotiations, and customer onboarding for building projects. • Manage and negotiate commercial agreements with both existing and potential building owners, developers, and corporate partners. • Serve as the primary liaison for project-based service deployments, ensuring alignment between MIH and building stakeholders. 4) Document Control & Administration • Manage and process purchase requests, payment documents, and internal approvals for the department. • Ensure proper documentation, filing, and record-keeping for contracts, procurement papers, and commercial agreements. • Coordinate with finance, procurement, and other departments to ensure smooth workflow and compliance. • Maintain accurate tracking logs for department expenses, project sales documentation, and inventory records.