Manage Network Operation, Planning and Maintenance, Schedule 24/7 Network Operation · Review and Analyze Weekly/Monthly Installation and Maintenance Report · Plan to improve service quality, service level agreement, service restoration to ensure customer service and business impact · Coordinate with all stakeholders for project implemention and operation · Prepare Budget to upgrade and improve IP Transit/Network Infrastructure with Planning Team · Design and Consult Network Architecture, Service Provision and Service Delivery · Supervise Team Improvement such as technical and communication skills · Build and Improve organization structure and responsibilities, scope of work, scope of process and daily activities · Monthly SLA Calculation Report for Business Customers and Dark Fiber Services · Analyze and Consult to solve Infrastructure Network Service Quality and Customer Network Issue · Collaborate with all stateholders to assist projects, implement infrastructure POP, integration and migration Cooperate and assist closely with Vendor Team to support software upgrading network equipments, RMA process, Ticket process · Analyze and Approval Management of Incident, Change, Problem, Planned Maintenance Services . Fulfill other duties and responsibilities as assigned by higher managemen
Maintaining a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our services so that you can answer questions. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Follow up all complaints until customers get good services and are satisfied.
Review purchase orders for accuracy and ensuring that they have been approved by respective LOA. Calculate cost of goods sold. Check FAT and post material usage for customer installation and fiber maintenance. Calculate inventory turnover ratios. Monitor inventory levels to ensure they are within acceptable ranges. Ensure that all inventory transaction details are recorded accurately in an accounting system. Reporting on inventory levels, costs, and turnover rates to stakeholders Verify inventory counts and recording adjustments to inventory levels for items that have been used, damaged, or lost. Follow-up subcontractors for completed installation. Month-end reconciliation of inventory balance in the hands of sub-contractors Other ad-hoc assigned by seniors as and when necessary. Friendly, able to communicate with subcontractors, suppliers, and stakeholders within and outside the organization.
.Control Installation process for Subcon. .Sending reports to manager. · Control Maintenance Team rotating a Shift Schedule. .Need to help troubleshooting for subcons. Control FTTx installation projects. · Sending project time lines to manager · Documentation Preparing · Updating Core Plan use with Auto CAD & Google Earth and submit to related departments. · Route Plan (KMZ) updating. · need to go outside/on ground to solve customer compaint regarding technical issue · .Survey for B2B installation. · Onsite Inspection & Quality Checking and report to Senior Engineer · Checking preventive for Nodes mainteance and fuel stock. . Fulfill other duties and responsibilities as assigned by management
• Sell telecommunications products and services to both individuals and companies in the best possible manner and in such a way that the customer or client is completely convinced of making the purchase and are also satisfied with the products and services. • Pursue sales target objectives for assigned territories/field sales associates and conduct long- term sales follow- up to key customers. • Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments. • Maintain database with accurate and current customer and prospect information. • Submit pricing and pre-qualification requests reflecting the client's requirements • Create and maintain an updated database in sales database including all activities, partners, and opportunities with their current status. • Capture and review any competitive intelligence gathered and proactively communicates this information to marketing. • Fulfill other duties and responsibilities as assigned.