1. Sales Process Management • Oversee and manage end-to-end Sales Administration activities for B2B and Wholesale customers. • Work closely with Sales teams to ensure Sales Orders are processed accurately and in a timely manner. • Review and verify Service Order Forms to ensure completeness, accuracy, and compliance. • Monitor sales order/circuit status and follow up with teams to ensure smooth service delivery. • Coordinate circuit creation, modification, suspension, and termination activities. 2. Data Integrity & Systems Administration (SAP) • Create, maintain, and manage Customer IDs and Circuit IDs in the SAP system. • Maintain and update sales, customer, and circuit records in SAP and online tracking sheets. • Ensure data accuracy and integrity across all platforms. • Stay updated on new products, services, and internal process changes to keep data current. 3. Project Sales Coordination • Support revenue sharing processes (preparing, reviewing, and reconciling calculations with partners). • Ensure contractual compliance for revenue-sharing contracts. • Coordinate with Finance (AR/AP) on invoicing, payment requests, and billing matters. • Track suspended, pending, and long-outstanding customers for revenue recognition purposes. 4. Data Analysis & Reporting • Prepare weekly, monthly, and ad-hoc sales, circuit, and revenue reports for the management and General Manager. • Serve as the main point of contact for Wholesale partners regarding operational matters. • Coordinate across Engineering, Finance, and Sales departments. 5. Leadership & Process Improvement • Supervise, guide, and support Sales Administration team members. • Support onboarding and training of new staff. • Identify process gaps or operational issues and propose improvements to enhance efficiency.