Identify and develop new B2B business opportunities and potential customers. Conduct customer visits, presentations, and requirement analysis. Prepare and follow up on quotations and proposals. Negotiate commercial terms and close new business within approved guidelines. Achieve assigned sales targets and maintain a healthy sales pipeline. Maintain accurate sales activities, opportunities, and forecasts. Coordinate with relevant internal teams for feasibility, pricing, and customer requirements. Ensure complete and accurate handover of confirmed customers to the relevant team for further processing and service delivery. Maintain professional relationships with customers and support commercial matters when required. Perform other sales-related duties assigned by the Section Chief – B2B and Manager.
• Handle monthly contract renewal activities and follow up on renewal status. • Coordinate customer relocation and ONU relocation requests with relevant teams until completion. • Manage daily suspend/reopen requests and follow up with relevant teams. • Maintain and update customer status records by township and related customer sheets. • Prepare and update open contract customer lists as required. • Coordinate with relevant internal teams to ensure timely completion of customer-related requests. • Prepare and submit stationery, fuel charge, and petty cash requests/claims with required supporting documents. • Maintain accurate customer records and administrative documentation. • Provide timely updates and reports to the Section Chief – Sales Success. • Perform other customer success and administrative duties assigned by the Section Chief – Sales Success and manager.
• To perform system and network integration, implementation, configuration, and deployment of network, servers and storage, voice/video communication, and related solutions. • To be able to go for FTTx & VAS site survey alone and must do overtime job if needed. • To be able to work as outsource in customer's location. • To provide technical support for maintenance contracts and warranty projects. • To be available for on-call, remote, and on-site support for end customers. • To assist pre-sales and post-sales projects during the POC and demo processes. • To perform troubleshooting, resolve technical issues, and escalate the issue to vendor support team while retaining ownership of customer issues until it is completely resolved and accepted by another individual. • To be able to manage cable contractors in structured cabling and cost calculating. • To be able to report and document daily maintenance jobs and specific incidents.