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Vision “Building Bridges and Powering Prosperity” At Metro Bank, our vision is to build bridges and foster prosperity, transforming lives along the way. We are dedicated to being the catalyst for positive change, supporting our customers in their financial journeys, nurturing their businesses, and unlocking their full potential. We envision a future where we connect people, businesses, and opportunities, serving as a trusted and reliable partner—a financial bridge. We aim to enable growth, drive economic development, and contribute to the overall prosperity of our country. Through building bridges and fostering partnerships, we empower thriving ecosystems that enable individuals and businesses to seize opportunities, achieve sustainable growth, and shape a better future. Mission At Metro Bank, we are driven by a clear mission: •To become the trusted and preferred bank for customers, serving as a reliable partner for their savings, financial needs, and business operations. •To create a supportive and enriching workplace where our employees can learn, grow, and thrive both personally and professionally. •To provide a trusted venue for shareholders to invest their capital and receive sustainable returns, while upholding transparency and effective governance.
About Myanmar Metro Bank

Employer Details

  • Type: Direct Employer
  • Industry: Banking/ Insurance/ Microfinance
  • No. Employees: 201 to 500

Address

No.31, Corner of Pyay St & Mahar Myaing St, Sanchaung, Yangon.,Yangon, Myanmar

Company Vision and Mission

Vision

“Building Bridges and Powering Prosperity”
At Metro Bank, our vision is to build bridges and foster prosperity, transforming lives along the way. We are dedicated to being the catalyst for positive change, supporting our customers in their financial journeys, nurturing their businesses, and unlocking their full potential.
We envision a future where we connect people, businesses, and opportunities, serving as a trusted and reliable partner—a financial bridge. We aim to enable growth, drive economic development, and contribute to the overall prosperity of our country. Through building bridges and fostering partnerships, we empower thriving ecosystems that enable individuals and businesses to seize opportunities, achieve sustainable growth, and shape a better future.

Mission

At Metro Bank, we are driven by a clear mission:
•To become the trusted and preferred bank for customers, serving as a reliable partner for their savings, financial needs, and business operations.
•To create a supportive and enriching workplace where our employees can learn, grow, and thrive both personally and professionally.
•To provide a trusted venue for shareholders to invest their capital and receive sustainable returns, while upholding transparency and effective governance.

What we do

Myanmar Metro Bank, founded in 2013, is a rapidly growing financial institution dedicated to empowering individuals and businesses across Myanmar. With 14 branches nationwide and a team of 350 professionals, we pride ourselves on delivering innovative, customer-centric solutions. We leverage our deep understanding of the local market and global financial trends to help our clients navigate their financial journeys with confidence. Our vision is to build bridges and power prosperity for all stakeholders, and we are committed to being a trusted partner, fostering growth, and creating a positive impact on the communities we serve.

Why you should join us

Metro Bank is driven by a powerful vision: Building Bridges, Fostering Prosperity. We aim to transform lives by serving as a catalyst for positive change, connecting people, businesses, and opportunities. Our mission is to provide tailored solutions, exceptional service, and a seamless banking experience. By delivering sustainable value and prioritizing risk management, we strive to be the trusted bank for our customers and a reliable investment venue for our shareholders.
At Metro Bank, we foster a meritocratic, inclusive, and diverse workplace where everyone is valued and respected. We cultivate a vibrant and energetic atmosphere, prioritizing both individual growth and collaborative innovation.

Our workplace and culture

Our leadership fosters a culture of collaboration, transparency, and continuous improvement. We believe in empowering our team members through open communication, ongoing learning opportunities, and a shared commitment to innovation. We invest in our employees' professional development, recognizing their contributions and providing avenues for growth.
At the core of our workplace are the values of integrity, customer-centricity, and accountability. We embed these principles into our daily practices and decision-making processes. This creates a positive, high-performing work environment where everyone understands our strategic objectives and is motivated to achieve them. We believe this approach not only benefits our team but also translates to exceptional financial solutions for our customers.

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All Myanmar Metro Bank Jobs
Job Purpose The Customer Success Manager is responsible for driving branch growth through effective sales strategies, strong customer relationship management, and proactive promotion of both traditional and digital banking products. The role focuses on enhancing customer satisfaction, retention, and digital adoption while contributing to overall branch performance and revenue targets. Key Responsibilities Sales & Business Growth Develop and implement effective sales strategies and action plans to achieve assigned branch growth and revenue targets. Identify cross-selling and up-selling opportunities across customer segments to maximize wallet share. Monitor sales performance against targets and take corrective actions where required. Collaborate closely with branch teams to ensure alignment with overall business objectives. Customer Relationship Management Oversee customer relationship management activities to build and maintain strong, long-term relationships with customers. Ensure high levels of customer satisfaction through timely service, proactive engagement, and effective issue resolution. Handle escalated customer concerns and ensure prompt follow-up and closure. Analyze customer feedback and behavior to improve service quality and customer experience. Marketing & Product Promotion Develop and execute branch-level marketing initiatives to promote banking products and services. Actively promote both traditional and digital banking products to existing and prospective customers. Coordinate with Head Office / Marketing teams on campaigns, promotions, and customer engagement activities under the guidelines of Branch Manager. Support customer education initiatives to enhance product awareness and usage. Digital Banking Adoption Actively promote digital banking channels and drive customer onboarding, usage, and adoption of digital banking products. Monitor digital usage trends and identify opportunities to increase digital penetration within the customer base. Conduct or support customer demonstrations and awareness sessions on digital banking services. Reporting & Compliance Prepare regular reports on sales performance, customer acquisition, retention, and digital adoption metrics. Ensure all activities comply with bank policies, procedures, and regulatory requirements.
Myanmar Metro Bank Awards