Myanmar Metro Bank is on the lookout for a dedicated and skilled Relationship Manager to join our dynamic team. In this role, you will be instrumental in strengthening our client relationships, delivering bespoke financial solutions, and enhancing customer satisfaction. As a Relationship Manager, you will hold a crucial position in balancing the needs of both retail and business banking clients. Your expertise will be pivotal in understanding diverse client requirements, offering tailored banking advice, and ensuring our services align with their financial goals. This role is not just about managing client portfolios; it’s about building lasting relationships, driving business growth through strategic advice, and representing the bank's values in every interaction. Key Responsibilities: 1. Client Relationship Management Build and maintain strong relationships with a portfolio of retail and business banking clients. Regularly interact with clients to understand their banking needs and financial objectives. Provide personalized banking advice and solutions tailored to individual client requirements. 2. Business Development Identify new business opportunities within the existing client base and through external networks. Promote the bank's products and services, including loans, deposits, and investment products. Collaborate with other departments to cross-sell products and services. 3. Financial Analysis and Advisory Analyze clients' financial statements and provide insights on financial health. Advise clients on investment opportunities, risk management, and financial planning. Keep abreast of market trends and regulatory changes that may affect clients. 4. Customer Service Excellence Ensure a high level of customer satisfaction through excellent service delivery. Address and resolve customer complaints and queries promptly. Conduct regular follow-ups to ensure client needs are being met. 5. Compliance and Risk Management Ensure adherence to all legal and regulatory requirements. Assess and manage risks associated with client portfolios. Maintain accurate records and documentation of client interactions and transactions.
We are in search of seasoned Software Developers / Senior Core Banking Specialists to be a part of our forward-thinking team. This role is pivotal in enhancing our core banking platform's capabilities, ensuring it remains scalable, secure, and effectively tailored to the unique needs of our clientele. Collaborating closely with various functions and other pivotal stakeholders, the chosen candidates will bridge the gap between innovative software solutions and the intricate dynamics of the banking domain. Key Responsibilities: Design and maintain the core banking platform to be in line with the business strategies. Partner with diverse teams to guarantee the platform's compatibility with business objectives and seamless system integration. Craft and update comprehensive technical documentation, including system blueprints, specifications, and manuals. Uphold code integrity of in-house software solutions through systematic code reviews, best practice adherence, and maintaining stringent coding standards. Diagnose and rectify technical challenges, ranging from software bugs to system inefficiencies. Stay abreast of the latest in both the software and banking arenas, advocating for platform enhancements aligned with emerging trends. Guide and nurture junior developers, offering technical counsel and promoting industry best practices. Assure steadfast compliance with core banking protocols, incorporating regulatory directives. Delve deep into core banking systems features, like deposits, loans, and payment processing, ensuring our platform mirrors industry benchmarks.
Assist in daily banking operations such as deposits, withdrawals, and account openings Handle basic customer inquiries and provide service support at the counter Assist in documentation, filing, and data entry related to customer transactions Support branch administrative and clerical duties Help resolve basic customer complaints or escalate as needed Ensure compliance with internal policies and bank procedures Maintain confidentiality and security of customer information Proactively identify opportunities for cross-selling products.
We are seeking a creative and strategic Head of Marketing to lead the Marketing & Communications function at Myanmar Metro Bank. This pivotal role involves developing and executing comprehensive online and offline marketing strategies, managing the launch of new products, services, brands, promotions, and campaigns, and collaborating with other departments to identify and address customer needs. The Head of Marketing will also collaborate with promotional partners to negotiate joint marketing activities and campaigns, supervise all online and offline communication channels, and evaluate the effectiveness of various communication strategies to implement improvements. The role is integral to the creation and execution of a strategic marketing and communications plan designed to reach our target audience and expand our customer base. This is an outstanding opportunity for an experienced Head of Marketing to significantly contribute to our growing bank's brand and market presence in Myanmar. Key Responsibilities: 1. Strategic Marketing and Communications Develop and execute comprehensive online and offline marketing strategies. Formulate and implement goals, strategies, and plans for integrated marketing campaigns. Build, manage, and execute a strategic marketing and communications plan across all media to target the appropriate audience and customer base. 2. Product and Campaign Management Drive the launch of new products, services, brands, promotions, campaigns, and innovative marketing techniques. Collaborate with other internal departments to identify and address the needs of both internal and external customers. 3. Partnership and Negotiations Foster relationships and liaise with promotional partners to negotiate joint marketing activities and campaigns. 4. Digital and Traditional Communication Management Supervise the development, management, and maintenance of all online and offline communication channels. 5. Performance Evaluation and Improvement Assess the effectiveness of various communication strategies. Implement recommendations for improvements to ensure the continuous evolution of marketing strategies.