Manage daily F&B service operations including Restaurant, Bar, Room Service and Banquets. Ensure high standards of food quality, service excellence, and guest satisfaction. Design and implement creative F&B promotions to boost sales revenue. Monitor departmental expenses, inventory, and cost control measures. Train and supervise staff on service protocols, hygiene, and upselling techniques. Handle guest feedback and resolve any service issues professionally.
Social Media Management: Oversee all channels including Facebook and Instagram. Content Creation: Produce and edit high-quality photos, short videos, and graphics for hotel promotions. Ad Campaigns: Manage Facebook Ads to drive room and event bookings. Customer Engagement: Respond to messages/comments and monitor online reviews professionally. Strategic Input: Propose creative digital marketing ideas for seasonal packages. Performance Tracking: Monitor and report on digital reach and campaign results.