Manage product listing & optimization, store management, campaign management, stock available maintenance. Managing the catalogue of the respective brand. Preparing selling products to meet the website criteria. (Such As Image Types, Size, Fonts & NearMe Standards) To handle and respond to consumers' enquiries regarding their concerns in a timely professional manner. Maintain relationships and updates from sales channel partners and business partners. Customer Service Management via chat and email aiming to provide a high standard (customers/ business partners) service that NearMe would like to receive as a customer.
Creating high-quality, compelling content that demonstrates the brand values of all printed and online communications in Burmese & English. Implementing marketing plans and marketing communication campaigns. Plan, lead on, and execute lead generation tactics and campaigns from start to finish, ensuring they are aligned across all channels and tailored to customer needs. Manage digital media, including the website and social media channels. Write and edit high-quality, compelling copy that all printed and online communications demonstrate the brand values. Writing creative blogs relating to the FinTech Industry. Must have creative thinking for artwork designs. Conducting market research and analysis to evaluate trends, brand awareness, and competitive ventures. Monitoring ongoing campaign spending against the budget, keeping accurate records, and highlighting where variances occur.
Develop and implement HR strategies and initiatives aligned with the overall business strategy. Oversee the recruitment and hiring process, including job posting, sourcing, screening, interviewing, and onboarding new employees. Manage employee relations issues, including conflict resolution, disciplinary actions, and terminations. Develop and implement performance management processes to ensure employee productivity, engagement, and development. Develop and oversee training and development programs to enhance employee skills and competencies. Administer employee compensation and benefits programs, including payroll processing, salary benchmarking, and benefits administration. Develop and maintain HR policies and procedures to ensure consistency and fairness across the organisation. Provide HR support and guidance to managers and employees on a wide range of HR-related topics. Stay up-to-date with HR trends and best practices and recommend improvements to HR policies and procedures. Oversee day-to-day office operations and ensure that administrative tasks are completed efficiently and accurately. Develop and implement office policies and procedures to ensure smooth and efficient operations. Manage office budgets and expenses and identify opportunities for cost savings. Serve as the primary point of contact for external vendors and service providers. Support HR & Admin activities and contribute to various projects as assigned by management.
Report to the business development manager to align on strategic direction. Acquire the market-leading FMCG brand seller who requires your network and connections. Develop sourcing plans, allocate resources, identify potential issues or threats, and develop contingency plans. Provide market information to the marketing and product teams to identify the right products, new product lines, and categories. Manage a portfolio of sellers through which you will represent yourself internally to achieve buy-in from internal stakeholders. Consult or advise the sellers on developing their businesses on e-commerce and conduct performance reviews for top sellers on a monthly basis. Handle special projects assigned seasonally and as and when the market requires. Assortments from managed sellers. (growth, performance, distribution) Provide updated on-site market analysis and knowledge at the category level. Evaluate the seller's core competencies. Assisting sellers to achieve defined operational goals. Executing special projects successfully against the manager’s expectations. Implement seller agreements and contracts by working with cross-functional stakeholders and the seller to reach an agreement on contract terms and conditions. Work cross-functionally with internal stakeholders such as the operations, finance, and marketing teams.
Develop new business opportunities by identifying potential clients and building relationships. Prepare contract agreements and negotiate with clients to secure new business deals or amend existing contracts as needed. Prepare reports that track client management activity and performance KPIs on specific projects. Create and manage reports on insights obtained for weekly, monthly, quarterly, and yearly periods by using Microsoft Office tools. Initiate cold calling, build networking, and confirm meetings for generating leads. Lead meetings, prepare and checking proposals, and diligently keep track, follow up, and respond to own leads/clients, and partners in a spontaneous and timely manner. Establish and maintain client relationships in order to cultivate repeat business from existing clients and win new clients. Ensure client satisfaction and prompt delivery of services by providing quality, value-added services and solutions. Create presentations that explain products or services to potential clients. Coordinate with internal departments to ensure business deals are completed on time and within parameters. Create proposals for products or services that meet the needs of clients. Deliver active communication and a positive approach.
Actively prospect and establish partnerships with new retail outlets, introducing NearMe's digital services. Lead meetings, create compelling proposals, and diligently follow up with potential partners. Handle customer complaints, conduct cold calling initiatives, and disseminate essential information to both existing and prospective partners. Provide comprehensive training on new services to NearMe partner shops, ensuring a seamless integration. Achieve and surpass monthly sales targets, demonstrating a proactive approach to business development. Report daily, weekly, and monthly sales activities to the respective line manager. Successfully meet daily targets assigned by the Manager, contributing to overall team objectives. Collaborate effectively with team members to optimize results and enhance overall team performance. Collaborate effectively with the team and demonstrate flexibility by undertaking additional tasks and assignments as directed by the Manager to ensure the smooth operation of sales and distribution activities.
To handle and respond to consumers' enquiries regarding their concerns in a timely professional manner. Maintain relationships and updates from sales channel partners and business partners. Customer Service Management via chat and email aiming to provide a high standard (customers/ business partners) service that NearMe would like to receive as a customer. Must handle customer complaints, provide appropriate solutions and alternatives effectively and timely. Overseeing the customer service process and providing customers with clear instructions to resolve issues. Recording the customer data with the standards format and keeping the related data at the database. Making outgoing calls and handling incoming calls daily. Can use all of Social Media Channels such as Facebook, Viber chat. Must be soft-spoken and patient. Willing to learn and able to learn. Must be able to know the customers requirements and then report to all Seniors and Manager.
Responsibilities Work with team lead on maintaining, integration and revamp of existing system Develop and maintain various system integrations which include application to application integrations, services, internal and external APIs Develop technical specifications and architecture Write clean, testable code using .NET programming languages Review and refactor code Deploy fully functional applications