oversees the daily operations of tour programs, manages a team of staff and guides 🔹managing budgets, liaising with vendors like hotels and transportation, creating and optimizing tour itineraries 🔹address and resolve client issues, monitor customer feedback, and ensure all tours meet or exceed guest expectations 🔹Monitor and manage tour budgets and expenses, review financial data 🔹Assist in developing strategic plans for operational activities and contribute to the development of new tour packages 🔹Maintain a good working relation with the tour guides for smooth operation
1. Financial Reporting • Prepare monthly, quarterly, and annual financial statements • Ensure accuracy and completeness of all accounting records • Submit reports to management in a timely manner 2. Accounting Operations • Manage general ledger, accounts payable, and accounts receivable • Oversee daily accounting activities and transactions • Maintain proper documentation and filing systems 3. Tax & Compliance • Ensure compliance with local tax laws and regulations • Prepare and submit tax filings (commercial tax, income tax, etc.) • Liaise with external auditors and tax authorities 4. Cash Flow & Bank Management • Monitor cash flow and company expenses • Reconcile bank statements and manage payments • Ensure proper control of company funds 5. Internal Control • Develop and implement accounting policies and procedures • Ensure strong internal controls to prevent errors and fraud • Conduct regular checks and audits 6. Team Management • Supervise and guide accounting staff • Provide training and performance evaluation • Ensure team efficiency and accuracy 7. Coordination • Work closely with management and other departments • Support budgeting and financial planning when required
Human Resource Management: • Recruitment & Onboarding: • Manage end-to-end recruitment for various roles within the company, including advertising, shortlisting, interviewing, and hiring. • Develop and implement effective onboarding programs to integrate new employees into the company smoothly. • Employee Relations: • Foster a positive work environment, promoting employee engagement, satisfaction, and retention. • Address employee concerns, complaints, and conflicts, providing support and guidance to ensure resolution. • Performance Management: • Oversee performance appraisal systems, ensuring that employees are evaluated fairly and consistently. • Develop and implement programs to support employee development and training to enhance skills and performance. • Compensation & Benefits: • Oversee payroll processing, ensuring accuracy and timeliness. • Manage employee benefits programs, including health insurance, bonuses, and other perks. • Conduct salary benchmarking and assist in compensation structuring to maintain competitive and fair compensation policies. 2. HR Policies & Compliance: • Develop and implement HR policies and procedures, ensuring compliance with local labor laws and company regulations. • Ensure all HR practices align with industry best practices and are consistent with the company’s values and culture. • Stay updated with changes in labor laws and regulations to ensure ongoing compliance and avoid legal risks. 3. Administration & Office Management: • Oversee day-to-day office operations, ensuring that administrative systems are running smoothly and efficiently. • Manage office supplies, equipment, and facilities, ensuring a well-organized and functional work environment. • Coordinate with external vendors for office services such as cleaning, maintenance, and technology. • Handle travel arrangements and accommodations for senior management and staff when required. • Supervise general administrative tasks, including correspondence, scheduling, and event planning. 4. Training & Development: • Identify training needs and organize internal or external training programs to develop employees’ skills. • Manage and track employee training and certification records. • Create and promote a culture of continuous learning and professional growth within the organization. 5. Employee Health & Safety: • Ensure the workplace complies with health and safety regulations. • Promote employee well-being and wellness programs. • Organize health and safety training and ensure the company’s emergency procedures are up to date. 6. Reporting & Analytics: • Prepare and present HR-related reports to senior management, including turnover rates, employee satisfaction surveys, training progress, and compliance audits. • Analyze HR metrics and provide insights to improve HR practices, processes, and employee engagement. 7. Strategic HR Planning: • Contribute to the development of HR strategies that align with the company’s goals and objectives. • Work closely with senior management to forecast staffing requirements and assist in workforce planning to meet business needs. • Develop succession planning strategies and talent management initiatives to ensure the company is prepared for future growth. 8. Employee Engagement & Company Culture: • Promote a positive organizational culture aligned with company values. • Organize team-building activities, company events, and employee recognition programs to foster employee engagement. • Work with leadership to create initiatives that improve job satisfaction and foster collaboration across departments.
1. Business Strategy & Growth • Develop and implement business strategies to achieve company goals and expansion plans • Identify new market opportunities (inbound, outbound, FIT, group tours, corporate travel) • Drive revenue growth and profitability • Monitor industry trends and competitor activities 2. Operations Management • Oversee daily operations including ticketing, visa services, and tour operations • Ensure smooth execution of group tours, customized itineraries, and incentive travel • Maintain high service standards and customer satisfaction • Improve operational efficiency and cost control 3. Sales & Marketing • Lead sales strategies to increase bookings and market share • Oversee digital marketing, social media campaigns, and promotional activities • Build and maintain strong relationships with clients and corporate partners • Support product development and pricing strategies 4. Partnership & Supplier Management • Develop and maintain relationships with airlines, hotels, DMCs, and travel partners • Negotiate competitive rates and contracts • Explore global partnerships for better product offerings 5. Financial Management • Manage budgets, financial planning, and reporting • Monitor cash flow, revenue streams, and expenses • Ensure financial targets and KPIs are achieved 6. Team Leadership & HR • Lead, mentor, and manage staff across departments • Build a strong and motivated team culture • Oversee recruitment, training, and performance management 7. Compliance & Risk Management • Ensure compliance with travel regulations, visa requirements, and company policies • Handle crisis management (flight disruptions, customer issues, etc.) • Maintain company reputation and service quality
Must be understood travel & tour industry and be able to set strategy & sale targets - Must be developed sales & marketing target plans - Responding email and phone enquiries ( Tour package sale, Ticketing sales and B2B sale) - Manage daily sales calls & responsible for corporate sales - Undertake diligent market research to stay updated with industry trends and generate prospective leads. - Promote the company’s brand and introduce our services to the market by professionally - Maintain relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities. - Effectively communicate and sell present products and services to existing customers and potential customers - Achieve quarterly & yealy sales target and Organize promotional activities - To fulfill the duties assigned from time to time according to the needs of business. - Resolve customer complaints quickly and efficiently with great attention to detail