• Respond promptly to customer inquiries through phone, email, or chat • Provide accurate information about products or services • Handle and resolve customer complaints efficiently • Maintain customer records and update account information • Process orders, forms, and requests • Follow up with customers to ensure issue resolution • Collaborate with other departments to improve customer experience
Develop and implement creative and datadriven digital marketing strategies to drive brand awareness, engagement, and conversions. Expand our customer base in Myanmar and internationally (SEA, Asia, Global). Identify and target new digital markets and growth opportunities. Plan and execute social media campaigns across platforms: Facebook, Instagram, TikTok (focus on boosting, reach, and engagement). Come up with content ideas for photoshoots, reels, behindthe-scenes, influencer collabs , and product storytelling. Work with content creators, designers, and video editors to produce eyecatching and brand-aligned content. Monitor campaign performance using tools like Meta Ads Manager, Google Analytics, etc. Report weekly/monthly on key metrics and adjust strategies based on data insights. Identify and collaborate with local and international influencers, fashion bloggers, or content creators for brand promotion. Explore partnerships with other fashionrelated or lifestyle brands. Contribute to the evolution of the brand’s digital identity and customer experience.
Maintain and troubleshoot all hardware and software systems (computers, POS, servers, etc.) Ensure data backups and system security protocols are followed Regularly check the company website for errors, slow performance, or broken links. Install and upgrade systems and software when needed Manage IT inventory and procurement Coordinate with web developers or designers for updates or fixes . Assist in setting up and maintaining new digital tools or platforms (e.g. inventory system, ERP, POS, accounting software). Support the marketing team with tools like Google Workspace, email campaign platforms, or social media integrations. Work closely with sales, customer service, and operations teams to resolve any tech-related issues.
Record all factory expenses, including labor costs, utility bills, petty cash usage, maintenance, and vendor payments. Make sure to connect and update data between office and factory. Ensure that all purchases for the factory (materials, tools, machinery, etc.) are properly approved, documented, and recorded. Submit and reconcile daily or weekly expense reports to Finance Manager. Perform weekly/monthly inventory counts of fabrics, trims, accessories, and raw materials at the factory. Record all material purchases and receipts into the factory accounting or ERP system. Track all fabrics cutting and usage of raw materials, and reconcile with actual output and waste. Record movement of finished products from factory to HQ/warehouse, ensuring quantity and quality control. Monitor and manage local petty cash, ensuring proper documentation for each transaction. Enter all inventory, material usage, and expense data into the factory’s accounting system or ERP software. Coordinate with Main Office accountants to ensure consistency in records and reports. Prepare detailed waste reports (fabric scraps, production rejects) and coordinate with production supervisors to minimize loss. Work with the warehouse and production team to maintain up-to-date and accurate stock ledgers.