Assist CEO in daily work Schedule meeting/appointments/travels in consultation with the CEO Attend meeting, taking minutes and keeping notes Prepares reports by collecting information. Provide administrative support and coordinates office management activities while maintaining office procedures Determine matters of top priority and act accordingly Secures information by completing database backups. Relay directives, instruction and assignments to department heads and other relevant staff Maintain confidentiality on company confidential matters and document Any other duties as directed from the Management from time to time Contributes to team effort by accomplishing related results as needed.
Network Operations Center (NOC) Engineers monitor site performance from a central location. They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.Network Operations Center (NOC) Engineers monitor site performance from a central location. They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution. 1. To accomplish their primary goal of monitoring and troubleshooting computer and telecommunication networks and systems, NOC Engineers perform many tasks. 2. NOC Engineers monitor the site performance using a Network Monitoring System. When an issue is identified, NOC Engineers work to determine the cause of the problem. 3. When a problem impacts the IT services, the NOC Engineer works to triage or troubleshoot the problem, if possible. NOCs generally have standard operating procedures that the NOC Engineer will closely follow. This may include coordinating with third-party vendors, customer contacts, or other field teams. 4. While responding to incidents, the NOC Engineer must carefully track and document all issues and resolutions in detail. This increases the knowledge base of the NOC and is a record of the each site. Often, the NOC has a ticketing system that the NOC Engineer is responsible for updating. 5. NOC Engineers must escalate the issue to management, other O&M resources or 3rd party vendors for assistance in reaching a resolution. NOC Engineers maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken. Additional Task. 1. Alarm monitoring a. To check and monitoring the RMS system for vendor escalation by email or other communication medium. b. To provide common alarm (eg: disconnected/high temperature) c. Closed monitor or MNO priority sites to ensure the uptime and to update MNO within 1 business day. 2.Trouble ticket (TT) a. To track and record TT from MNO
Drawing the refueling plan for weekly and daily basis. Collecting the refueling reports from service delivery teams (regional teams). Validating the required data, photos, and documents for the billing support. Validating the actual fuel consumption and purchasing. Preparing Budget Request, PR, Invoice based on the activity. Validating the invoices for fuel purchasing and other related activities. Monitoring and following up for outages not to site down due to fuel shortage. Monitor the CPH, Load and DG RH and coordination with related teams to maintain/reduce the CPH and RH. Reporting the plan and actual in daily, weekly, and monthly basis. Analyzing the fuel consumption to ensure that not to exceed the plan and to reduce the loss.
Monitor SLAs: Track and monitor service level agreements to ensure compliance with established standards and timelines. Identify Discrepancies: Proactively identify any discrepancies or potential breaches of SLAs and investigate the root causes. Analyze Data: Utilize analytical tools and techniques to analyze SLA data, trends, and performance metrics. Reporting: Prepare and present regular reports on SLA performance, including any breaches or variances, to management and stakeholders. Escalation Management: Coordinate with relevant teams to address SLA breaches or discrepancies, including initiating escalation procedures when necessary. Process Improvement: Identify opportunities for process improvement to enhance SLA performance and efficiency. Documentation: Maintain accurate records and documentation related to SLAs, including agreements, amendments, and performance reports. Stakeholder Communication: Communicate effectively with internal teams, clients, and vendors regarding SLA performance, issues, and resolutions.
Report to planning team manager. Responsible for planning, setting, installing, managing, and monitoring hardware and software for networking and infrastructure. Initiate the process of fixing network related issues such as LAN, WAN network connectivity, downtime management, network SLA issues, Manage the network vendor. Solving technical issues to ensure 24/7 availability to Enterprise users and provide L1 support. Perform small DC Disaster recovery site to perform in case of production DC failure. Report for monthly technical report which includes the best practices for routing, switching, and security risks and enhancement to fix the issue. Coordinate and work closely with peer security and network engineer to analysis the risk on DC. Providing High Level and low-level design document in detail for DC setup. Perform Windows Server Administration relates to update security patch, create user and assign user permission as per organization structure/policy. Working Closely with vendor to come out redundancy DC solutions. Working with vendor for new site integration, migration, for router connection remotely. Working closely with customers and solving the related duty network problem in time Draw up budget and give technical support to procurement for purchase IT materials. Provide technical support for computer system, network, and software issues. Hands-on hardware troubleshooting experience. Email client configuration & Troubleshooting IT help desk activities for internal customers, to ensure that IT related issues are effectively resolved in a timely manner. Knowledge of RMS System Prefer Knowledge of Firewall Configuration & other [Watchguard]