-Receiving and replying customer complaints via Ticket Portal, Email or Phone Call. -Cooperating with Deploy Team, Business Team and Management Team -Categorizing the complaints and assigning to related team -Using and Testing the providing services (eg: subnetting, instance, firewall, SNAT/DNAT, backup, etc...) -Resolving basic issues from customer complaints -Record, summarize and make presentation for complaint history -Monitoring the service status, ticket portal and alerts -Reporting Daily Ticket, Customer Information and Service Information
- Design, deploy, and maintain secure, scalable, and highly available private cloud infrastructure. - Deploy, configure, and manage virtualization platforms and software-defined storage solutions. - Monitor and manage cloud-based systems and services to ensure optimal performance, availability, and security. - Automate infrastructure provisioning, configuration, and operational processes using appropriate automation tools. - Provide technical guidance and support to internal teams and stakeholders on cloud technologies and best practices. - Collaborate with network and software teams to support infrastructure deployment and ongoing operations. - Troubleshoot and resolve issues related to cloud infrastructure, virtualization, networking, and system performance. - Evaluate emerging technologies and recommend improvements to enhance efficiency, reliability, and scalability. - Participate in change management processes, including CAB (Change Advisory Board) reviews. - Prepare, maintain, and update system documentation, architecture diagrams, and standard operating procedures (SOPs).
Promote and sell Private Cloud solutions, servers, storage, virtualization, and backup solutions Identify new customers and generate business opportunities Maintain strong relationships with existing customers Achieve monthly and quarterly sales targets Attend customer meetings and understand client requirements Coordinate with the technical team to propose suitable solutions Provide consultative sales support to customers Support quotation, proposal, and costing preparation Assist in pricing and commercial negotiations Conduct presentations and solution demonstrations for customers Explain product benefits and business value clearly Coordinate with presales, engineering, operations, and finance teams Follow up on project delivery status Support customer feedback handling and issue escalation Update sales pipeline regularly Prepare weekly and monthly sales reports Track opportunities and provide sales forecasts
Define and execute operational strategies aligned with company business goals, growth plans, and service expansion roadmap. Analyze and improve internal workflows across sales, delivery, engineering, and support to increase efficiency Act as a bridge between departments (Sales, Technical, Finance, HR, and Customer Support) to ensure smooth execution of business operations. Design, monitor, and report operational KPIs, ensuring alignment with company targets and identifying performance gaps. Oversee strategic projects and ensure proper governance, milestone tracking, risk control, and timely delivery. Oversee resource capacity planning to ensure optimal operational support and efficient service delivery. Identify operational risks (technical, financial, legal, and service delivery) and implement mitigation strategies and compliance controls. Ensure high-quality service delivery standards, SLA compliance, and continuous improvement in customer experience. Use operational data, dashboards, and reporting to provide insights and recommendations to top management for strategic decisions.