We are looking for a Business Development professional (Cloud Solution) to drive customer acquisition, sales growth, and market expansion for our Cloud Services. The role will involve identifying business opportunities, developing customer relationships, supporting cloud solution demos and onboarding, and working closely with internal teams to improve customer experience and cloud service offerings. Key Responsibilities 1. Sales & Business Development Develop and execute sales strategies to achieve Cloud Services revenue and customer acquisition targets. Identify, approach, and engage potential customers to understand their business needs and recommend suitable cloud solutions. Manage the sales process from lead generation and customer engagement to proposals, quotations, negotiations, and deal closure. Develop business partnerships, reseller relationships, and channel sales opportunities. 2. Cloud Solutions & CMP Conduct Cloud Management Portal (CMP) testing, product demonstrations, and customer onboarding. Test CMP features, gather customer feedback, and coordinate issues and enhancement suggestions with internal teams. Review customer cloud usage, billing, and subscription plans and recommend suitable improvements. 3. Digital Marketing & Market Development Support social media marketing, webinars, online campaigns, and content marketing initiatives to increase Cloud Services awareness and sales opportunities. Develop customer-focused content such as blogs, FAQs, and success stories. Conduct market and competitor analysis covering AWS, Azure, Google Cloud, and local cloud service providers to identify market opportunities and competitive positioning. 4. Customer Relationship Management Maintain strong relationships with existing and potential customers through regular communication and follow-ups. Provide after-sales support and respond to customer inquiries related to cloud services, subscriptions, and billing. Identify and develop upselling and cross-selling opportunities. 5. Reporting & Performance Tracking Prepare weekly and monthly sales and business development reports. Monitor customer feedback, complaints, market trends, and business opportunities, and provide relevant insights to management.
Respond to incoming inquiries via phone, email, and online channels. Assist in identifying potential clients and generating new business opportunities. Prepare and follow up on sales quotations, and purchase orders. Coordinate with suppliers and vendors to obtain pricing and technical information. Maintain regular communication with customers to ensure satisfaction and resolve any issues promptly. Update and manage customer database and sales pipeline in CRM systems. Support the sales team in forecasting, reporting, and documentation tasks. Track and follow up on open quotations, tenders, and project opportunities. Work closely with the technical and procurement teams to ensure accurate product delivery timelines. Assist with tender submissions and documentation preparation. Support marketing and promotional activities when required.
Maintaining and monitoring project plans, project schedules, work hours, and expenditures. Organizing, attending and participating in stakeholder meetings. Documenting and following up on important actions and decisions from meetings. Preparing necessary arrangements for meetings, presentations, seminars, and training to be organized. Ensuring project deadlines are met. Determining project changes. Providing administrative support as needed. Undertaking project tasks as required. Developing project strategies. Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project. Assess project risks and issues and provide solutions where applicable. Ensure stakeholder views are managed towards the best solution. Chair and facilitate meetings where appropriate and distribute minutes to all project team members. Create a project management calendar for fulfilling each goal and objective. Keep records of all information related to the project for documentation, and clarification. Checking Method of procedure (MOP) before activity. Checking user acceptance testing (UAT).
Install, deploy, configure, and troubleshoot enterprise network infrastructure. Provide network operations support, incident resolution, and technical escalation to vendors/principals. Design, implement, and maintain secure, reliable, and scalable network solutions. Diagnose and resolve complex network issues, perform root cause analysis (RCA), and ensure SLA compliance. Manage and troubleshoot routing and switching technologies, including TCP/IP, BGP, MPLS, and IGP. Monitor network performance using tools such as Wireshark, Nagios, Cacti, and Zabbix. Administer and support network operating systems, including Cisco IOS and JUNOS. Lead technical discussions, customer meetings, and provide pre-sales and post-sales technical support (including BOM and solution sizing). Prepare technical documentation, incident reports, and regular status reports for customers and management. Mentor junior engineers, conduct technical training, and collaborate closely with customers, team members, and management.