ROLES & RESPONSIBILITIES 1. User Inquiries and Support. - Respond promptly to user inquiries - Provide technical assistance and support to users, troubleshooting issues and guiding them through problem resolution. 2. Process Mapping - Collaborate with various departments to understand their workflow requirements. - Map existing processes and identify areas for improvement and optimization. - Develop and document new and improved processes using Monday.com tools. 3. Boards Development - Design, develop, and maintain boards in Monday.com to support diverse business functions. - Customize boards, create automation, and integrate third-party applications to enhance functionality. - Ensure consistency and standardization across all boards and workflows. 4. Overall Management - Monitor platform usage and user engagement, providing regular reports, issue escalation and insights to stakeholders. - Stay updated with the latest features and updates in Monday.com and implement best practices. - Train new users and teams on platform functionality and usage guidelines. 5. Collaboration and Communication - Collaborate effectively with cross-functional teams to integrate Monday.com into various business processes. - Act as a liaison between end-users and the platform vendor, ensuring seamless communication and issue resolution. 6. Other ADHOC duties assigned by HOD