Job Summary Join a dynamic team supporting customers in the machinery and engineering sector. This entry-level role is ideal for someone who is friendly, detail-oriented, and eager to learn while delivering responsive service and technical support. Key Responsibilities ● Respond to customer inquiries by phone, email, and in person in a timely, professional manner. ● Assist customers with product information, service requests, basic troubleshooting, and follow-up. ● Record and update customer details, issues, and resolutions accurately in internal systems. ● Coordinate with sales, technical, and operations teams to resolve customer concerns efficiently. ● Support service scheduling, after-sales communication, and document preparation as needed. ● Maintain a positive customer experience and escalate complex issues to the appropriate team.